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Is there an CallTrackingMetrics outage?

CallTrackingMetrics status: Minor Outage

Last checked: 8 minutes ago

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CallTrackingMetrics outages and incidents

Outage and incident data over the last 30 days for CallTrackingMetrics.

There have been 1 outages or incidents for CallTrackingMetrics in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallTrackingMetrics

Outlogger tracks the status of these components for Xero:

Application Availability Minor Outage
AWS cloudFront Active
AWS route53 Active
REST API Active
Incoming Client Calls Active
Incoming Phone Calls Active
Outgoing Client Calls Active
Outgoing Phone Calls Active
Plivo Endpoint calls (SIP) Active
Plivo SIP Registrar Active
Plivo Voice, Africa Active
Plivo Voice, Asia Active
Plivo Voice, Europe Active
Plivo Voice, North America Active
Plivo Voice, Oceania Active
Plivo Voice, South America Active
Secondary Carrier Inbound Phone Calls Active
Twilio Client Mobile Active
Twilio Conferencing Active
Twilio Outgoing SIP Calls Active
Twilio Queue Active
Twilio Recordings Active
Twilio TwiML Active
Twilio Voice, APAC Active
Twilio Voice, Europe Active
Twilio Voice, Latin America Active
Twilio Voice, Middle East & Africa Active
Twilio Voice, North America Maintenance
Twilio WebRTC Active
Google Analytics Active
Google Cloud Platform Identity & Access Management Active
Google Cloud Platform Identity & Security Active
Notifications Active
SendGrid API Active
SendGrid API v3 Active
SendGrid SMTP Active
Authorize.net Active
Stripe API Active
Plivo Account & Phone Number APIs Active
Plivo Number Lookup API Active
Twilio Phone Numbers Active
Call Post Processing Active
Softphone Active
Incoming Text Messages Active
Plivo Longcode SMS, USA & Canada Active
Plivo MMS API Active
Plivo MMS, USA & Canada Active
Plivo SMS, Africa Active
Plivo SMS API Active
Plivo SMS, Asia Active
Plivo SMS, Europe Active
Plivo SMS, Mexico & South America Active
Plivo SMS, Oceania Active
Plivo Toll-free SMS, USA & Canada Active
Twilio Incoming MMS Performance Issues
Twilio MMS Long Code, North America Active
Twilio MMS Short Code, North America Active
Twilio MMS Toll-Free Active
Twilio Outgoing MMS Performance Issues
Twilio Outgoing SMS Active
Twilio PROGRAMMABLE CHAT Active
Twilio PROGRAMMABLE FAX Active
Twilio SMS, APAC Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Twilio SMS, Europe Active
Twilio SMS, Latin America Active
Twilio SMS Long Code, North America Active
Twilio SMS, Middle East & Africa Performance Issues
Twilio SMS Short Code, North America Active
Twilio SMS Toll-Free, North America Active
Component Status
Application Availability Minor Outage
Active
AWS cloudFront Active
AWS route53 Active
Active
REST API Active
Maintenance
Incoming Client Calls Active
Incoming Phone Calls Active
Outgoing Client Calls Active
Outgoing Phone Calls Active
Plivo Endpoint calls (SIP) Active
Plivo SIP Registrar Active
Plivo Voice, Africa Active
Plivo Voice, Asia Active
Plivo Voice, Europe Active
Plivo Voice, North America Active
Plivo Voice, Oceania Active
Plivo Voice, South America Active
Secondary Carrier Inbound Phone Calls Active
Twilio Client Mobile Active
Twilio Conferencing Active
Twilio Outgoing SIP Calls Active
Twilio Queue Active
Twilio Recordings Active
Twilio TwiML Active
Twilio Voice, APAC Active
Twilio Voice, Europe Active
Twilio Voice, Latin America Active
Twilio Voice, Middle East & Africa Active
Twilio Voice, North America Maintenance
Twilio WebRTC Active
Active
Google Analytics Active
Google Cloud Platform Identity & Access Management Active
Google Cloud Platform Identity & Security Active
Active
Notifications Active
SendGrid API Active
SendGrid API v3 Active
SendGrid SMTP Active
Active
Authorize.net Active
Stripe API Active
Active
Plivo Account & Phone Number APIs Active
Plivo Number Lookup API Active
Twilio Phone Numbers Active
Active
Call Post Processing Active
Active
Softphone Active
Performance Issues
Incoming Text Messages Active
Plivo Longcode SMS, USA & Canada Active
Plivo MMS API Active
Plivo MMS, USA & Canada Active
Plivo SMS, Africa Active
Plivo SMS API Active
Plivo SMS, Asia Active
Plivo SMS, Europe Active
Plivo SMS, Mexico & South America Active
Plivo SMS, Oceania Active
Plivo Toll-free SMS, USA & Canada Active
Twilio Incoming MMS Performance Issues
Twilio MMS Long Code, North America Active
Twilio MMS Short Code, North America Active
Twilio MMS Toll-Free Active
Twilio Outgoing MMS Performance Issues
Twilio Outgoing SMS Active
Twilio PROGRAMMABLE CHAT Active
Twilio PROGRAMMABLE FAX Active
Twilio SMS, APAC Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Twilio SMS, Europe Active
Twilio SMS, Latin America Active
Twilio SMS Long Code, North America Active
Twilio SMS, Middle East & Africa Performance Issues
Twilio SMS Short Code, North America Active
Twilio SMS Toll-Free, North America Active

Latest CallTrackingMetrics outages and incidents.

View the latest incidents for CallTrackingMetrics and check for official updates:

Updates:

  • Time: Jan. 11, 2023, 5:41 p.m.
    Status: Resolved
    Update: We received reports of 500 errors when trying to perform various functions within CTM. The incident began at 12:11 p.m and was resolved at 12:39 pm. All times Eastern.

Updates:

  • Time: May 4, 2022, 2:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 4, 2022, 2:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 4, 2022, 2:27 p.m.
    Status: Identified
    Update: Messages with a trust profile are not impacted by this issue. A work around is in progress to restore delivery
  • Time: May 4, 2022, 2:19 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 4, 2022, 2:15 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: March 28, 2022, 5:30 p.m.
    Status: Resolved
    Update: All affected services have fully recovered.
  • Time: March 28, 2022, 5:28 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 28, 2022, 4:34 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 28, 2022, 4:34 p.m.
    Status: Monitoring
    Update: We have been informed of recovery and monitoring status by our upstream provider. Normal performance is being reported. We continue to monitor.
  • Time: March 28, 2022, 3:58 p.m.
    Status: Monitoring
    Update: We are seeing lag in handling of call event processing. This is primarily due to our upstream provider having a critical incident with webhook infrastructure.
  • Time: March 28, 2022, 3:47 p.m.
    Status: Monitoring
    Update: We continue to see improved performance with CallTrackingMetrics. We will continue to monitor and will update this page within the next 30 minutes.
  • Time: March 28, 2022, 3:19 p.m.
    Status: Monitoring
    Update: We have experience an issue with inbound and outbound calls and have taken corrective action. We are monitoring the performance and will update this page within 30 minutes.

Updates:

  • Time: March 22, 2022, 6:24 p.m.
    Status: Resolved
    Update: The issues with the ability to answer and place calls has been resolved. Please contact our Help Desk if you continue to experience issues.
  • Time: March 22, 2022, 4:58 p.m.
    Status: Monitoring
    Update: Voice activities are operating normally. We continue to monitor performance.
  • Time: March 22, 2022, 4:48 p.m.
    Status: Investigating
    Update: The issue causing the inability to answer and place calls continues to be investigated with the highest priority. We will update as soon as we have more information.
  • Time: March 22, 2022, 4:23 p.m.
    Status: Investigating
    Update: We are currently experiencing an incident that is negatively affecting the ability to answer and place calls within CTM. This issue lies with the upstream voice network and is being investigated with the highest priority. We will update as soon as we have more information.

Updates:

  • Time: March 16, 2022, 7:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 16, 2022, 7:35 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 16, 2022, 6:58 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 16, 2022, 5:27 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 16, 2022, 4:24 p.m.
    Status: Identified
    Update: We are looking into an issue impacting logging of API activity. Temporarily logs for third party API data will be suspended.

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Frequently Asked Questions - CallTrackingMetrics

Is there a CallTrackingMetrics outage?
The current status of CallTrackingMetrics is: Minor Outage
Where can I find the official status page of CallTrackingMetrics?
The official status page for CallTrackingMetrics is here
How can I get notified if CallTrackingMetrics is down or experiencing an outage?
To get notified of any status changes to CallTrackingMetrics, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CallTrackingMetrics every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CallTrackingMetrics do?
This service tracks and attributes leads from various platforms, providing comprehensive data for confident marketing decisions.

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