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Is there an CallTrackingMetrics outage?

CallTrackingMetrics status: Minor Outage

Last checked: 13 minutes ago

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CallTrackingMetrics outages and incidents

Outage and incident data over the last 30 days for CallTrackingMetrics.

There have been 1 outages or incidents for CallTrackingMetrics in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallTrackingMetrics

Outlogger tracks the status of these components for Xero:

Application Availability Minor Outage
AWS cloudFront Active
AWS route53 Active
REST API Active
Incoming Client Calls Active
Incoming Phone Calls Active
Outgoing Client Calls Active
Outgoing Phone Calls Active
Plivo Endpoint calls (SIP) Active
Plivo SIP Registrar Active
Plivo Voice, Africa Active
Plivo Voice, Asia Active
Plivo Voice, Europe Active
Plivo Voice, North America Active
Plivo Voice, Oceania Active
Plivo Voice, South America Active
Secondary Carrier Inbound Phone Calls Active
Twilio Client Mobile Active
Twilio Conferencing Active
Twilio Outgoing SIP Calls Active
Twilio Queue Active
Twilio Recordings Active
Twilio TwiML Active
Twilio Voice, APAC Active
Twilio Voice, Europe Active
Twilio Voice, Latin America Active
Twilio Voice, Middle East & Africa Active
Twilio Voice, North America Maintenance
Twilio WebRTC Active
Google Analytics Active
Google Cloud Platform Identity & Access Management Active
Google Cloud Platform Identity & Security Active
Notifications Active
SendGrid API Active
SendGrid API v3 Active
SendGrid SMTP Active
Authorize.net Active
Stripe API Active
Plivo Account & Phone Number APIs Active
Plivo Number Lookup API Active
Twilio Phone Numbers Active
Call Post Processing Active
Softphone Active
Incoming Text Messages Active
Plivo Longcode SMS, USA & Canada Active
Plivo MMS API Active
Plivo MMS, USA & Canada Active
Plivo SMS, Africa Active
Plivo SMS API Active
Plivo SMS, Asia Active
Plivo SMS, Europe Active
Plivo SMS, Mexico & South America Active
Plivo SMS, Oceania Active
Plivo Toll-free SMS, USA & Canada Active
Twilio Incoming MMS Performance Issues
Twilio MMS Long Code, North America Active
Twilio MMS Short Code, North America Active
Twilio MMS Toll-Free Active
Twilio Outgoing MMS Performance Issues
Twilio Outgoing SMS Active
Twilio PROGRAMMABLE CHAT Active
Twilio PROGRAMMABLE FAX Active
Twilio SMS, APAC Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Twilio SMS, Europe Active
Twilio SMS, Latin America Active
Twilio SMS Long Code, North America Active
Twilio SMS, Middle East & Africa Performance Issues
Twilio SMS Short Code, North America Active
Twilio SMS Toll-Free, North America Active
Component Status
Application Availability Minor Outage
Active
AWS cloudFront Active
AWS route53 Active
Active
REST API Active
Maintenance
Incoming Client Calls Active
Incoming Phone Calls Active
Outgoing Client Calls Active
Outgoing Phone Calls Active
Plivo Endpoint calls (SIP) Active
Plivo SIP Registrar Active
Plivo Voice, Africa Active
Plivo Voice, Asia Active
Plivo Voice, Europe Active
Plivo Voice, North America Active
Plivo Voice, Oceania Active
Plivo Voice, South America Active
Secondary Carrier Inbound Phone Calls Active
Twilio Client Mobile Active
Twilio Conferencing Active
Twilio Outgoing SIP Calls Active
Twilio Queue Active
Twilio Recordings Active
Twilio TwiML Active
Twilio Voice, APAC Active
Twilio Voice, Europe Active
Twilio Voice, Latin America Active
Twilio Voice, Middle East & Africa Active
Twilio Voice, North America Maintenance
Twilio WebRTC Active
Active
Google Analytics Active
Google Cloud Platform Identity & Access Management Active
Google Cloud Platform Identity & Security Active
Active
Notifications Active
SendGrid API Active
SendGrid API v3 Active
SendGrid SMTP Active
Active
Authorize.net Active
Stripe API Active
Active
Plivo Account & Phone Number APIs Active
Plivo Number Lookup API Active
Twilio Phone Numbers Active
Active
Call Post Processing Active
Active
Softphone Active
Performance Issues
Incoming Text Messages Active
Plivo Longcode SMS, USA & Canada Active
Plivo MMS API Active
Plivo MMS, USA & Canada Active
Plivo SMS, Africa Active
Plivo SMS API Active
Plivo SMS, Asia Active
Plivo SMS, Europe Active
Plivo SMS, Mexico & South America Active
Plivo SMS, Oceania Active
Plivo Toll-free SMS, USA & Canada Active
Twilio Incoming MMS Performance Issues
Twilio MMS Long Code, North America Active
Twilio MMS Short Code, North America Active
Twilio MMS Toll-Free Active
Twilio Outgoing MMS Performance Issues
Twilio Outgoing SMS Active
Twilio PROGRAMMABLE CHAT Active
Twilio PROGRAMMABLE FAX Active
Twilio SMS, APAC Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Twilio SMS, Europe Active
Twilio SMS, Latin America Active
Twilio SMS Long Code, North America Active
Twilio SMS, Middle East & Africa Performance Issues
Twilio SMS Short Code, North America Active
Twilio SMS Toll-Free, North America Active

Latest CallTrackingMetrics outages and incidents.

View the latest incidents for CallTrackingMetrics and check for official updates:

Updates:

  • Time: Jan. 15, 2022, 8:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 14, 2022, 8:56 p.m.
    Status: Identified
    Update: While we've observed noticeable recovery after the implementation of the workaround, we continue to see intermittent delivery delays sending and receiving Toll Free SMS and MMS messages in US and Canada, along with a small subset of T-mobile traffic on US long codes. The issue is also causing delivery receipts to be delayed, with delivery status stuck at "Sent". Our engineering team is continuing to work with our carrier partner to fully resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Jan. 14, 2022, 5:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 14, 2022, 4:53 p.m.
    Status: Identified
    Update: We are now observing some recovery in which some SMS and MMS to/from US and Canada networks from US Toll-Free and US long codes are being delivered. Our engineers have identified the issue and implemented a workaround for older messages. However, message DLRs will continue to be delayed even while messages are getting delivered. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available. (from upstream)
  • Time: Jan. 14, 2022, 4:18 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 14, 2022, 4:17 p.m.
    Status: Monitoring
    Update: We are continuing our investigation and have discovered inbound traffic to Twilio Toll-Free numbers from US and Canada networks is also affected and experiencing delivery delays.
  • Time: Jan. 14, 2022, 4 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 14, 2022, 3:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 14, 2022, 3:56 p.m.
    Status: Investigating
    Update: We are continuing our investigation and have discovered inbound traffic to Twilio Toll-Free numbers from US and Canada networks is also affected and experiencing delivery delays. In addition, we have discovered a small portion of US long code numbers are affected and also experiencing SMS and MMS delivery delays for inbound and outbound traffic to/from US and Canada networks. Our team continues working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Updates:

  • Time: Jan. 4, 2022, 4:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 4, 2022, 4:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 4, 2022, 3:51 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Jan. 4, 2022, 4:46 a.m.
    Status: Resolved
    Update: We encountered increase site issues starting at around 11:14pm EST until 11:32pm EST. We continue to monitor.

Updates:

  • Time: Dec. 23, 2021, 2:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 22, 2021, 1:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 22, 2021, 1:05 p.m.
    Status: Investigating
    Update: We have managed to mostly isolate the impacts of the issue from a single availability zone in AWS however due to many APIs failing to respond and observing intermittent network availability from within the zone as instances lose connectivity we may experience elevated timeout errors.
  • Time: Dec. 22, 2021, 12:43 p.m.
    Status: Investigating
    Update: The issue appears to be subsiding and possibly related to an outage in one region within AWS. We see we had multiple failover events from multiple systems at the same time all originating from a single region and availability zone within AWS.
  • Time: Dec. 22, 2021, 12:33 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 17, 2021, 4:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 17, 2021, 4:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 17, 2021, 4:04 p.m.
    Status: Identified
    Update: This issue may also be impacting some call flows as well as degrading phone number availability for some phone numbers.
  • Time: Dec. 17, 2021, 4:01 p.m.
    Status: Identified
    Update: We are working with our upstream providers on an issue related to sending text messages.

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Frequently Asked Questions - CallTrackingMetrics

Is there a CallTrackingMetrics outage?
The current status of CallTrackingMetrics is: Minor Outage
Where can I find the official status page of CallTrackingMetrics?
The official status page for CallTrackingMetrics is here
How can I get notified if CallTrackingMetrics is down or experiencing an outage?
To get notified of any status changes to CallTrackingMetrics, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CallTrackingMetrics every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CallTrackingMetrics do?
This service tracks and attributes leads from various platforms, providing comprehensive data for confident marketing decisions.

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