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Is there an CallTrackingMetrics outage?

CallTrackingMetrics status: Minor Outage

Last checked: 6 minutes ago

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CallTrackingMetrics outages and incidents

Outage and incident data over the last 30 days for CallTrackingMetrics.

There have been 1 outages or incidents for CallTrackingMetrics in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallTrackingMetrics

Outlogger tracks the status of these components for Xero:

Application Availability Minor Outage
AWS cloudFront Active
AWS route53 Active
REST API Active
Incoming Client Calls Active
Incoming Phone Calls Active
Outgoing Client Calls Active
Outgoing Phone Calls Active
Plivo Endpoint calls (SIP) Active
Plivo SIP Registrar Active
Plivo Voice, Africa Active
Plivo Voice, Asia Active
Plivo Voice, Europe Active
Plivo Voice, North America Active
Plivo Voice, Oceania Active
Plivo Voice, South America Active
Secondary Carrier Inbound Phone Calls Active
Twilio Client Mobile Active
Twilio Conferencing Active
Twilio Outgoing SIP Calls Active
Twilio Queue Active
Twilio Recordings Active
Twilio TwiML Active
Twilio Voice, APAC Active
Twilio Voice, Europe Active
Twilio Voice, Latin America Active
Twilio Voice, Middle East & Africa Active
Twilio Voice, North America Maintenance
Twilio WebRTC Active
Google Analytics Active
Google Cloud Platform Identity & Access Management Active
Google Cloud Platform Identity & Security Active
Notifications Active
SendGrid API Active
SendGrid API v3 Active
SendGrid SMTP Active
Authorize.net Active
Stripe API Active
Plivo Account & Phone Number APIs Active
Plivo Number Lookup API Active
Twilio Phone Numbers Active
Call Post Processing Active
Softphone Active
Incoming Text Messages Active
Plivo Longcode SMS, USA & Canada Active
Plivo MMS API Active
Plivo MMS, USA & Canada Active
Plivo SMS, Africa Active
Plivo SMS API Active
Plivo SMS, Asia Active
Plivo SMS, Europe Active
Plivo SMS, Mexico & South America Active
Plivo SMS, Oceania Active
Plivo Toll-free SMS, USA & Canada Active
Twilio Incoming MMS Performance Issues
Twilio MMS Long Code, North America Active
Twilio MMS Short Code, North America Active
Twilio MMS Toll-Free Active
Twilio Outgoing MMS Performance Issues
Twilio Outgoing SMS Active
Twilio PROGRAMMABLE CHAT Active
Twilio PROGRAMMABLE FAX Active
Twilio SMS, APAC Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Twilio SMS, Europe Active
Twilio SMS, Latin America Active
Twilio SMS Long Code, North America Active
Twilio SMS, Middle East & Africa Performance Issues
Twilio SMS Short Code, North America Active
Twilio SMS Toll-Free, North America Active
Component Status
Application Availability Minor Outage
Active
AWS cloudFront Active
AWS route53 Active
Active
REST API Active
Maintenance
Incoming Client Calls Active
Incoming Phone Calls Active
Outgoing Client Calls Active
Outgoing Phone Calls Active
Plivo Endpoint calls (SIP) Active
Plivo SIP Registrar Active
Plivo Voice, Africa Active
Plivo Voice, Asia Active
Plivo Voice, Europe Active
Plivo Voice, North America Active
Plivo Voice, Oceania Active
Plivo Voice, South America Active
Secondary Carrier Inbound Phone Calls Active
Twilio Client Mobile Active
Twilio Conferencing Active
Twilio Outgoing SIP Calls Active
Twilio Queue Active
Twilio Recordings Active
Twilio TwiML Active
Twilio Voice, APAC Active
Twilio Voice, Europe Active
Twilio Voice, Latin America Active
Twilio Voice, Middle East & Africa Active
Twilio Voice, North America Maintenance
Twilio WebRTC Active
Active
Google Analytics Active
Google Cloud Platform Identity & Access Management Active
Google Cloud Platform Identity & Security Active
Active
Notifications Active
SendGrid API Active
SendGrid API v3 Active
SendGrid SMTP Active
Active
Authorize.net Active
Stripe API Active
Active
Plivo Account & Phone Number APIs Active
Plivo Number Lookup API Active
Twilio Phone Numbers Active
Active
Call Post Processing Active
Active
Softphone Active
Performance Issues
Incoming Text Messages Active
Plivo Longcode SMS, USA & Canada Active
Plivo MMS API Active
Plivo MMS, USA & Canada Active
Plivo SMS, Africa Active
Plivo SMS API Active
Plivo SMS, Asia Active
Plivo SMS, Europe Active
Plivo SMS, Mexico & South America Active
Plivo SMS, Oceania Active
Plivo Toll-free SMS, USA & Canada Active
Twilio Incoming MMS Performance Issues
Twilio MMS Long Code, North America Active
Twilio MMS Short Code, North America Active
Twilio MMS Toll-Free Active
Twilio Outgoing MMS Performance Issues
Twilio Outgoing SMS Active
Twilio PROGRAMMABLE CHAT Active
Twilio PROGRAMMABLE FAX Active
Twilio SMS, APAC Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Twilio SMS, Europe Active
Twilio SMS, Latin America Active
Twilio SMS Long Code, North America Active
Twilio SMS, Middle East & Africa Performance Issues
Twilio SMS Short Code, North America Active
Twilio SMS Toll-Free, North America Active

Latest CallTrackingMetrics outages and incidents.

View the latest incidents for CallTrackingMetrics and check for official updates:

Updates:

  • Time: Dec. 10, 2021, 10:12 p.m.
    Status: Resolved
    Update: This incident has been resolved. Normal CTM call log functionality is restored.
  • Time: Dec. 10, 2021, 9:43 p.m.
    Status: Monitoring
    Update: We are continue to see recovery of the issues and seeing increased normal performance. We are monitoring the situation.
  • Time: Dec. 10, 2021, 9:29 p.m.
    Status: Identified
    Update: Beginning 3:15 PM EST, our upstream provider started experiencing API degradation causing latency and timeout errors for a myriad of services impacting our Calls, Texts and Chat communications. Their Engineers have worked on mitigating the issue and we are seeing recovery of product and services since 4PM EST. The next update will be in 30 minutes.
  • Time: Dec. 10, 2021, 9:23 p.m.
    Status: Identified
    Update: Our carrier network has identified the issue causing the degraded performance and are taking steps to mitigate the issue.
  • Time: Dec. 10, 2021, 9:18 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 10, 2021, 9:18 p.m.
    Status: Monitoring
    Update: We are monitoring the issue with our upstream and seeing nearly full recovery now
  • Time: Dec. 10, 2021, 8:53 p.m.
    Status: Investigating
    Update: We are receiving notification from our upstream carrier network of issues that are affecting the normal operation of CTM. The issue is being investigated.
  • Time: Dec. 10, 2021, 8:51 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 10, 2021, 8:51 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 8, 2021, 2:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 8, 2021, 1:31 a.m.
    Status: Monitoring
    Update: We are seeing fewer errors from AWS Lambda however AWS still reports recovering on some services so we will continue to monitor
  • Time: Dec. 7, 2021, 8:24 p.m.
    Status: Identified
    Update: All delays are resolved, we are still seeing elevated errors from AWS
  • Time: Dec. 7, 2021, 6:40 p.m.
    Status: Identified
    Update: Job processing delays related to AWS outage is causing some delays in delivery of text messages outbound and additionally we are still tracking some delays in updating the total active count of calls in the log. We are continuing to monitor status from AWS for a resolution.
  • Time: Dec. 7, 2021, 5:53 p.m.
    Status: Identified
    Update: We are starting to see delays in some post processing tasks related to slow response times from aws dependent services. In some cases providers we work with that are currently impacted by AWS is impacting the time to process some events in the call log such as total active call counts etc.
  • Time: Dec. 7, 2021, 5:12 p.m.
    Status: Identified
    Update: AWS has posted status on this issue. We are waiting on a resolution. All delayed lambda function invocations will be replayed once the issues are cleared.
  • Time: Dec. 7, 2021, 4:31 p.m.
    Status: Investigating
    Update: The issues continue but they do appear limited to at least AWS Lambda, any customers not using Lambda do not appear to be impacted.
  • Time: Dec. 7, 2021, 4:10 p.m.
    Status: Investigating
    Update: We are observing elevated error rates from AWS Lambda. This could cause issues with custom call scripts, triggers and routing rules that rely customers have created to run in AWS. We are looking into migrating some of these failing functions to a different region.

Updates:

  • Time: Oct. 20, 2021, 2:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 20, 2021, 1:58 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 20, 2021, 1:55 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 20, 2021, 1:31 p.m.
    Status: Investigating
    Update: We have identified the cause of the issue and are implementing a solution.

Updates:

  • Time: Oct. 15, 2021, 8:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 15, 2021, 8:35 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 15, 2021, 8:24 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 15, 2021, 7:57 p.m.
    Status: Investigating
    Update: We are currently investigating issues with Chat.

Updates:

  • Time: Oct. 5, 2021, 12:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 4, 2021, 11:51 p.m.
    Status: Monitoring
    Update: We will continue to monitor https://status.fb.com/adsmanager
  • Time: Oct. 4, 2021, 11:01 p.m.
    Status: Monitoring
    Update: We are holding conversions until Facebook's API's recover from their outage today. Once API access is fully restored we will begin the process of replaying failed conversion uploads.

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Frequently Asked Questions - CallTrackingMetrics

Is there a CallTrackingMetrics outage?
The current status of CallTrackingMetrics is: Minor Outage
Where can I find the official status page of CallTrackingMetrics?
The official status page for CallTrackingMetrics is here
How can I get notified if CallTrackingMetrics is down or experiencing an outage?
To get notified of any status changes to CallTrackingMetrics, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CallTrackingMetrics every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CallTrackingMetrics do?
This service tracks and attributes leads from various platforms, providing comprehensive data for confident marketing decisions.