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Is there an Zowie outage?

Zowie status: Systems Active

Last checked: 6 minutes ago

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Zowie outages and incidents

Outage and incident data over the last 30 days for Zowie.

There have been 1 outages or incidents for Zowie in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zowie

Outlogger tracks the status of these components for Xero:

Builder GraphQL API Active
Builder REST API Active
Core GraphQL API Active
Frontend Active
Inbox GraphQL API Active
Chat API Active
Embedded Widget Active
Live Chat Widget Active
Standalone Widget Active
Google Actions Active
Instagram Active
Intercom Active
Messenger Active
Sunshine Conversations Active
Viber Active
WhatsApp Active
Zendesk Chat Active
Component Status
Active
Builder GraphQL API Active
Builder REST API Active
Core GraphQL API Active
Frontend Active
Inbox GraphQL API Active
Active
Chat API Active
Embedded Widget Active
Live Chat Widget Active
Standalone Widget Active
Active
Google Actions Active
Instagram Active
Intercom Active
Messenger Active
Sunshine Conversations Active
Viber Active
WhatsApp Active
Zendesk Chat Active

Latest Zowie outages and incidents.

View the latest incidents for Zowie and check for official updates:

Updates:

  • Time: Sept. 29, 2022, 7:29 a.m.
    Status: Resolved
    Update: The issue has been resolved, system is fully operational.
  • Time: Sept. 29, 2022, 7:22 a.m.
    Status: Monitoring
    Update: The performance issue has been resolved, our team is monitoring the current situation.
  • Time: Sept. 29, 2022, 7:20 a.m.
    Status: Identified
    Update: Our team identified that the issue is connected to our infrastructure provide. We escalated this issue to them and we're waiting for required fixes on their side.
  • Time: Sept. 29, 2022, 7:20 a.m.
    Status: Investigating
    Update: We recognized that messages are not loading according to expected performance. Our team is investigating the issue.

Updates:

  • Time: Sept. 29, 2022, 7:29 a.m.
    Status: Resolved
    Update: The issue has been resolved, system is fully operational.
  • Time: Sept. 29, 2022, 7:22 a.m.
    Status: Monitoring
    Update: The performance issue has been resolved, our team is monitoring the current situation.
  • Time: Sept. 29, 2022, 7:20 a.m.
    Status: Identified
    Update: Our team identified that the issue is connected to our infrastructure provide. We escalated this issue to them and we're waiting for required fixes on their side.
  • Time: Sept. 29, 2022, 7:20 a.m.
    Status: Investigating
    Update: We recognized that messages are not loading according to expected performance. Our team is investigating the issue.

Updates:

  • Time: Sept. 8, 2022, 8:55 a.m.
    Status: Resolved
    Update: The issue was fully resolved as of 8:35 UTC, we didn't identify any concerning signals. The platform is fully operational.
  • Time: Sept. 8, 2022, 8:35 a.m.
    Status: Monitoring
    Update: Issue is fully resolved, we've enabled the widget back on all our customers
  • Time: Sept. 8, 2022, 8:31 a.m.
    Status: Identified
    Update: We identified the root cause and working on full resolution
  • Time: Sept. 8, 2022, 8:25 a.m.
    Status: Investigating
    Update: In order to minimize the impact on your customers, we've decided to hide the chat widget until we fully resolve the issue
  • Time: Sept. 8, 2022, 8:17 a.m.
    Status: Investigating
    Update: We've identified an issue with our Chatbot and Live Chat. We are working on resolving this issue as fast as possible.

Updates:

  • Time: Sept. 8, 2022, 8:55 a.m.
    Status: Resolved
    Update: The issue was fully resolved as of 8:35 UTC, we didn't identify any concerning signals. The platform is fully operational.
  • Time: Sept. 8, 2022, 8:35 a.m.
    Status: Monitoring
    Update: Issue is fully resolved, we've enabled the widget back on all our customers
  • Time: Sept. 8, 2022, 8:31 a.m.
    Status: Identified
    Update: We identified the root cause and working on full resolution
  • Time: Sept. 8, 2022, 8:25 a.m.
    Status: Investigating
    Update: In order to minimize the impact on your customers, we've decided to hide the chat widget until we fully resolve the issue
  • Time: Sept. 8, 2022, 8:17 a.m.
    Status: Investigating
    Update: We've identified an issue with our Chatbot and Live Chat. We are working on resolving this issue as fast as possible.

Updates:

  • Time: Aug. 17, 2022, 12:22 p.m.
    Status: Resolved
    Update: Zowie had delays with processing some of the messages in the following timeframes: 8:00-8:20; 10:00-10:30; 11:30-12:30. The problem was fully resolved. We have plans to implement remediation items to prevent such issues in the future today outside of business hours.

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Frequently Asked Questions - Zowie

Is there a Zowie outage?
The current status of Zowie is: Systems Active
Where can I find the official status page of Zowie?
The official status page for Zowie is here
How can I get notified if Zowie is down or experiencing an outage?
To get notified of any status changes to Zowie, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zowie every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zowie do?
Zowie is an AI-powered customer service automation platform for ecommerce. It enhances efficiency and sales with customer support software.

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