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Is there an Zowie outage?

Zowie status: Systems Active

Last checked: 4 minutes ago

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Zowie outages and incidents

Outage and incident data over the last 30 days for Zowie.

There have been 1 outages or incidents for Zowie in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zowie

Outlogger tracks the status of these components for Xero:

Builder GraphQL API Active
Builder REST API Active
Core GraphQL API Active
Frontend Active
Inbox GraphQL API Active
Chat API Active
Embedded Widget Active
Live Chat Widget Active
Standalone Widget Active
Google Actions Active
Instagram Active
Intercom Active
Messenger Active
Sunshine Conversations Active
Viber Active
WhatsApp Active
Zendesk Chat Active
Component Status
Active
Builder GraphQL API Active
Builder REST API Active
Core GraphQL API Active
Frontend Active
Inbox GraphQL API Active
Active
Chat API Active
Embedded Widget Active
Live Chat Widget Active
Standalone Widget Active
Active
Google Actions Active
Instagram Active
Intercom Active
Messenger Active
Sunshine Conversations Active
Viber Active
WhatsApp Active
Zendesk Chat Active

Latest Zowie outages and incidents.

View the latest incidents for Zowie and check for official updates:

Updates:

  • Time: May 18, 2023, 8:13 a.m.
    Status: Resolved
    Update: The incident has been fully resolved. Chatbot responding according to our service levels.
  • Time: May 18, 2023, 8:10 a.m.
    Status: Monitoring
    Update: Fix is deployed, bot started responding quicker. We are monitoring.
  • Time: May 18, 2023, 8:10 a.m.
    Status: Monitoring
    Update: Fix is deployed, bot started responding quicker. We are monitoring.
  • Time: May 18, 2023, 7:50 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 18, 2023, 7:50 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 18, 2023, 7:49 a.m.
    Status: Identified
    Update: The root cause is identified, and we are deploying a fix. ETA 15 minutes.
  • Time: May 18, 2023, 7:49 a.m.
    Status: Identified
    Update: The root cause is identified, and we are deploying a fix. ETA 15 minutes.
  • Time: May 18, 2023, 7:48 a.m.
    Status: Investigating
    Update: We've identified incident and working on a fix.
  • Time: May 18, 2023, 7:48 a.m.
    Status: Investigating
    Update: We've identified incident and working on a fix.

Updates:

  • Time: May 5, 2023, 10:02 a.m.
    Status: Resolved
    Update: We can confirm that the incident is now fully resolved. We've had a 9-minute window (9:46 UTC - 9:55 UTC) in which messages have been delayed from the widget user perspective.
  • Time: May 5, 2023, 9:56 a.m.
    Status: Monitoring
    Update: The issue is now resolved, we are monitoring to confirm.
  • Time: May 5, 2023, 9:55 a.m.
    Status: Identified
    Update: We've identified the root-cause, applying fix now
  • Time: May 5, 2023, 9:55 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: May 5, 2023, 10:02 a.m.
    Status: Resolved
    Update: We can confirm that the incident is now fully resolved. We've had a 9-minute window (9:46 UTC - 9:55 UTC) in which messages have been delayed from the widget user perspective.
  • Time: May 5, 2023, 9:56 a.m.
    Status: Monitoring
    Update: The issue is now resolved, we are monitoring to confirm.
  • Time: May 5, 2023, 9:55 a.m.
    Status: Identified
    Update: We've identified the root-cause, applying fix now
  • Time: May 5, 2023, 9:55 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: April 21, 2023, 11:55 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 21, 2023, 11:55 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 21, 2023, 7:29 a.m.
    Status: Monitoring
    Update: Issue is fully resolved
  • Time: April 21, 2023, 7:29 a.m.
    Status: Monitoring
    Update: Issue is fully resolved
  • Time: April 21, 2023, 7:11 a.m.
    Status: Identified
    Update: We introduced the fix, messages should start flowing faster
  • Time: April 21, 2023, 7:11 a.m.
    Status: Identified
    Update: We introduced the fix, messages should start flowing faster
  • Time: April 21, 2023, 7:09 a.m.
    Status: Identified
    Update: Zowie agents and your customers might experience delay in receiving their messages
  • Time: April 21, 2023, 7:09 a.m.
    Status: Identified
    Update: Zowie agents and your customers might experience delay in receiving their messages

Updates:

  • Time: Nov. 29, 2022, 12:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 29, 2022, 11:46 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 29, 2022, 11:46 a.m.
    Status: Monitoring
    Update: We are now fully operational. We will be following up with full post-mortem later today.
  • Time: Nov. 29, 2022, 11:43 a.m.
    Status: Identified
    Update: Majority of the system is now operational, we are working on restoring all functions now.
  • Time: Nov. 29, 2022, 11:16 a.m.
    Status: Identified
    Update: The network is being restored, ETA 15 minutes.
  • Time: Nov. 29, 2022, 11:05 a.m.
    Status: Identified
    Update: Unfortunately, this issue is identified as a network problem on our infrastructure provider. The problem was escalated and our team is working on a workaround. We cannot give an ETA for now.
  • Time: Nov. 29, 2022, 10:57 a.m.
    Status: Identified
    Update: We identified an issue with accessing our Inbox.

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Frequently Asked Questions - Zowie

Is there a Zowie outage?
The current status of Zowie is: Systems Active
Where can I find the official status page of Zowie?
The official status page for Zowie is here
How can I get notified if Zowie is down or experiencing an outage?
To get notified of any status changes to Zowie, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zowie every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zowie do?
Zowie is an AI-powered customer service automation platform for ecommerce. It enhances efficiency and sales with customer support software.

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