Time: Aug. 22, 2023, 6:53 p.m.

Status: Resolved

Update: This incident is now considered resolved. We have not received any additional reports of long loading times or performance issues since our last update. Our engineers successfully mitigated the incident by restarting services and providing those services with additional resources. Moving forward we will continue to explore options to improve this to both prevent it from happening again and ensure it can scale in an automated way. If you have any additional questions or concerns, please don't hesitate to reach out to Chili Piper at [email protected]

Time: Aug. 22, 2023, 5:44 p.m.

Status: Monitoring

Update: All systems have returned to a stable status. Our engineers are monitoring now to ensure that this is maintained. We are actively developing a strategy to ensure this doesn't happen again in the future and will have more details on a resolution shortly. Please continue to reach out to our Customer Love team at [email protected] if you are still experiencing any slowness or performance issues with Chili Piper currently.

Time: Aug. 22, 2023, 4:51 p.m.

Status: Identified

Update: Some users have reported that there are longer than expected loading times across all Chili Piper assets. This may impact internal admin pages as well as booking links and form widgets through Concierge. Our Site Reliability team is already working on a resolution as they have identified the issue and should have a fix deployed shortly.

Time: June 9, 2023, 10:44 p.m.

Status: Resolved

Update: Our engineers have resolved the majority of issues with the Chrome Extension, and we believe that any remaining problems are likely the result of edge cases unrelated to the initial incident. If you are experiencing issues suggesting times in email, please be sure to uninstall and reinstall our Chrome Extension at https://chrome.google.com/webstore/detail/chili-piper-automate-sche/digckgagekofoajjlaeceojmdokllfmf If after doing this you continue to experience problems with the Chrome Extension, please reach out to [email protected]

Time: June 8, 2023, 7:05 p.m.

Status: Monitoring

Update: Our team has been working diligently to address the issue, but we've encountered some challenges in consistently replicating it across most user environments. Our engineers have made significant progress in understanding the root cause and are currently testing a new fix. Once we get confirmation from internal users that this is working, we will deploy it to all customers and keep you informed of its progress. We apologize for the extended duration of this incident and sincerely appreciate your patience. We understand the impact it has on your experience and are fully committed to resolving it as swiftly as possible.

Time: June 7, 2023, 7:48 p.m.

Status: Monitoring

Update: We have received reports that our Chrome Extension, which provides quick access to Chili Piper features and enables icons within apps, is not working for a subset of users. The reported issues are varied and may include: * Inability to add suggested times to Emails * Booking links not loading in the extension * Buttons not appearing in apps such as Gmail * No show toggle missing from calendar invites * Reassign button missing from calendar invites The primary Chili Piper app does continue to function properly, and many of the features can be accessed either directly from your Chili Piper dashboard. Many users have reported that clearing their cache, re-downloading the chrome extension, and making sure all Chrome tabs are closed completely before trying again has helped. Our engineers are actively deploying fixes for this and have had positive results from some users. As such, please continue check the problem you are experiencing periodically in case this is now resolved for you. Our engineering team is dedicated to working on a fix for all users and will not stop until we get confirmation that this has been fully resolved.

Time: June 9, 2023, 10:44 p.m.

Status: Resolved

Update: Our engineers have resolved the majority of issues with the Chrome Extension, and we believe that any remaining problems are likely the result of edge cases unrelated to the initial incident. If you are experiencing issues suggesting times in email, please be sure to uninstall and reinstall our Chrome Extension at https://chrome.google.com/webstore/detail/chili-piper-automate-sche/digckgagekofoajjlaeceojmdokllfmf If after doing this you continue to experience problems with the Chrome Extension, please reach out to [email protected]

Time: June 8, 2023, 7:05 p.m.

Status: Monitoring

Update: Our team has been working diligently to address the issue, but we've encountered some challenges in consistently replicating it across most user environments. Our engineers have made significant progress in understanding the root cause and are currently testing a new fix. Once we get confirmation from internal users that this is working, we will deploy it to all customers and keep you informed of its progress. We apologize for the extended duration of this incident and sincerely appreciate your patience. We understand the impact it has on your experience and are fully committed to resolving it as swiftly as possible.

Time: June 7, 2023, 7:48 p.m.

Status: Monitoring

Update: We have received reports that our Chrome Extension, which provides quick access to Chili Piper features and enables icons within apps, is not working for a subset of users. The reported issues are varied and may include: * Inability to add suggested times to Emails * Booking links not loading in the extension * Buttons not appearing in apps such as Gmail * No show toggle missing from calendar invites * Reassign button missing from calendar invites The primary Chili Piper app does continue to function properly, and many of the features can be accessed either directly from your Chili Piper dashboard. Many users have reported that clearing their cache, re-downloading the chrome extension, and making sure all Chrome tabs are closed completely before trying again has helped. Our engineers are actively deploying fixes for this and have had positive results from some users. As such, please continue check the problem you are experiencing periodically in case this is now resolved for you. Our engineering team is dedicated to working on a fix for all users and will not stop until we get confirmation that this has been fully resolved.

Time: April 13, 2023, 7:01 p.m.

Status: Resolved

Update: We are considering this incident resolved. The full scope included issues with the reports dashboard, profiles, and some login issues. We were able to resolve this issue by reverting a recent deployment. This did not impact a customer's ability to book meetings, or the routing of events / meetings. Overall the impact was low. We are taking actions to ensure that future deployments do not cause the same impact. Thank you for your patience and understanding while we worked to resolve this incident.

Time: April 13, 2023, 6:52 p.m.

Status: Monitoring

Update: We have mitigated the issue via the previously mentioned rollback and all systems are back up and operational. We are monitoring this to ensure stability is maintained.

Time: April 13, 2023, 6:46 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: April 13, 2023, 6:46 p.m.

Status: Identified

Update: Our team is currently investigating a variety of issues that may have affected your user experience, such as reduced performance when loading internal pages and some internal features, including Instant Booker and Reports Dashboard for admins, being impacted. We have been made aware that some users are encountering multiple login prompts that are difficult to bypass. We understand the frustration this can cause and our team is working to rectify this issue as quickly as possible. To mitigate these problems, we are actively rolling back some recent changes and implementing additional measures to ensure that our platform runs smoothly. Thank you for your patience and understanding. We will keep you updated on our progress and apologize again for any inconvenience this may have caused.

Time: April 13, 2023, 7:01 p.m.

Status: Resolved

Update: We are considering this incident resolved. The full scope included issues with the reports dashboard, profiles, and some login issues. We were able to resolve this issue by reverting a recent deployment. This did not impact a customer's ability to book meetings, or the routing of events / meetings. Overall the impact was low. We are taking actions to ensure that future deployments do not cause the same impact. Thank you for your patience and understanding while we worked to resolve this incident.

Time: April 13, 2023, 6:52 p.m.

Status: Monitoring

Update: We have mitigated the issue via the previously mentioned rollback and all systems are back up and operational. We are monitoring this to ensure stability is maintained.

Time: April 13, 2023, 6:46 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: April 13, 2023, 6:46 p.m.

Status: Identified

Update: Our team is currently investigating a variety of issues that may have affected your user experience, such as reduced performance when loading internal pages and some internal features, including Instant Booker and Reports Dashboard for admins, being impacted. We have been made aware that some users are encountering multiple login prompts that are difficult to bypass. We understand the frustration this can cause and our team is working to rectify this issue as quickly as possible. To mitigate these problems, we are actively rolling back some recent changes and implementing additional measures to ensure that our platform runs smoothly. Thank you for your patience and understanding. We will keep you updated on our progress and apologize again for any inconvenience this may have caused.