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Is there an Firstup outage?

Firstup status: Systems Active

Last checked: a minute ago

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Firstup outages and incidents

Outage and incident data over the last 30 days for Firstup.

There have been 0 outages or incidents for Firstup in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Firstup

Outlogger tracks the status of these components for Xero:

Identity Access Management Active
Image Transformation API Active
SendGrid API v3 Active
Zoom Zoom Virtual Agent Active
Connect Active
Integrations Active
Partner API Active
User Sync Active
EU Firstup Platform Active
US Firstup Platform Active
Classic Studio Active
Creator Studio Active
Insights Active
Microapps Active
Mobile Experience Active
Web Experience Active
Component Status
Active
Identity Access Management Active
Image Transformation API Active
SendGrid API v3 Active
Zoom Zoom Virtual Agent Active
Active
Connect Active
Integrations Active
Partner API Active
User Sync Active
Active
EU Firstup Platform Active
US Firstup Platform Active
Active
Classic Studio Active
Creator Studio Active
Insights Active
Microapps Active
Mobile Experience Active
Web Experience Active

Latest Firstup outages and incidents.

View the latest incidents for Firstup and check for official updates:

Updates:

  • Time: Nov. 11, 2023, 3:13 a.m.
    Status: Resolved
    Update: This issue has been resolved with the software release earlier today that addressed the underlying behavior on the new UI post details page when video content blocks were contained on the page. All components marked fully operational.
  • Time: Nov. 9, 2023, 11:07 p.m.
    Status: Identified
    Update: The root cause of this behavior has been identified and a software fix has been identified and is in progress.
  • Time: Nov. 9, 2023, 6:08 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 9, 2023, 5:19 p.m.
    Status: Investigating
    Update: We are currently investigating multiple reports of a display behavior following the recent UI update this week. We are working on a hot fix that will fully address the issue and also have a mitigation measure that we can put in place for individual communities experiencing the problem. For Customers observing this behavior, please open a support ticket at https://support.firstup.io and reference Known Issue ID CSUP-3534. Additional background information is also available on the known issue article at https://support.firstup.io/hc/en-us/articles/18926725571223 .

Updates:

  • Time: Nov. 11, 2023, 3:13 a.m.
    Status: Resolved
    Update: This issue has been resolved with the software release earlier today that addressed the underlying behavior on the new UI post details page when video content blocks were contained on the page. All components marked fully operational.
  • Time: Nov. 9, 2023, 11:07 p.m.
    Status: Identified
    Update: The root cause of this behavior has been identified and a software fix has been identified and is in progress.
  • Time: Nov. 9, 2023, 6:08 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 9, 2023, 5:19 p.m.
    Status: Investigating
    Update: We are currently investigating multiple reports of a display behavior following the recent UI update this week. We are working on a hot fix that will fully address the issue and also have a mitigation measure that we can put in place for individual communities experiencing the problem. For Customers observing this behavior, please open a support ticket at https://support.firstup.io and reference Known Issue ID CSUP-3534. Additional background information is also available on the known issue article at https://support.firstup.io/hc/en-us/articles/18926725571223 .

Updates:

  • Time: Feb. 29, 2024, 7:36 p.m.
    Status: Postmortem
    Update: The root cause of this service disruption has been identified to be the same as the one posted in another incident’s postmortem. Please follow this [link](https://status.firstup.io/incidents/4kpmpkmvkrz0) for additional details.
  • Time: Jan. 3, 2024, 2:55 a.m.
    Status: Resolved
    Update: Marking this incident resolved and all components fully operational. We have not seen any further recurrences of this issue and all services have remained stable since.
  • Time: Nov. 9, 2023, 6:07 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 7, 2023, 8:49 p.m.
    Status: Monitoring
    Update: All services have been restored and functioning as expected. We will be placing this incident under monitoring for now.
  • Time: Nov. 7, 2023, 8:35 p.m.
    Status: Investigating
    Update: We are still investigating this issue. Another update in 30 minutes.
  • Time: Nov. 7, 2023, 8:06 p.m.
    Status: Investigating
    Update: We are still investigating this issue. Another update in 30 minutes.
  • Time: Nov. 7, 2023, 7:35 p.m.
    Status: Investigating
    Update: We are seeing a recurrence of this issue, and are currently looking into it. Another update in 30 minutes.
  • Time: Nov. 2, 2023, 4:25 p.m.
    Status: Monitoring
    Update: All services have been restored and functioning as expected. We will be placing this incident under monitoring for now.
  • Time: Nov. 2, 2023, 4 p.m.
    Status: Investigating
    Update: We are currently investigating reports of general platform performance degradation, which may include general access to Studio and Employee experience. We will provide an update within 30 minutes.

Updates:

  • Time: Feb. 29, 2024, 7:36 p.m.
    Status: Postmortem
    Update: The root cause of this service disruption has been identified to be the same as the one posted in another incident’s postmortem. Please follow this [link](https://status.firstup.io/incidents/4kpmpkmvkrz0) for additional details.
  • Time: Jan. 3, 2024, 2:55 a.m.
    Status: Resolved
    Update: Marking this incident resolved and all components fully operational. We have not seen any further recurrences of this issue and all services have remained stable since.
  • Time: Nov. 9, 2023, 6:07 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 7, 2023, 8:49 p.m.
    Status: Monitoring
    Update: All services have been restored and functioning as expected. We will be placing this incident under monitoring for now.
  • Time: Nov. 7, 2023, 8:35 p.m.
    Status: Investigating
    Update: We are still investigating this issue. Another update in 30 minutes.
  • Time: Nov. 7, 2023, 8:06 p.m.
    Status: Investigating
    Update: We are still investigating this issue. Another update in 30 minutes.
  • Time: Nov. 7, 2023, 7:35 p.m.
    Status: Investigating
    Update: We are seeing a recurrence of this issue, and are currently looking into it. Another update in 30 minutes.
  • Time: Nov. 2, 2023, 4:25 p.m.
    Status: Monitoring
    Update: All services have been restored and functioning as expected. We will be placing this incident under monitoring for now.
  • Time: Nov. 2, 2023, 4 p.m.
    Status: Investigating
    Update: We are currently investigating reports of general platform performance degradation, which may include general access to Studio and Employee experience. We will provide an update within 30 minutes.

Updates:

  • Time: Nov. 9, 2023, 5:25 p.m.
    Status: Postmortem
    Update: On October 18th, 2023, a code change was released to address an issue where a campaign could not be edited because an author was not assigned to the campaign during its creation. This release caused this incident where user generated content auto-selected the default-community-author as the author of the content, instead of the actual user the created the content. We identified that a feature flag that selected the content creator as the author of the content was turned off within the released code, resulting in author selection defaulting to the default-community-author. The feature flag was turned on at 6:20PM ET to mitigate this incident, and subsequent user generated content used the correct content author. We also identified that 108 pieces of content were affected by this incident and ran a task to update them with the correct authors. To prevent this incident from happening again, we have included feature flag testing and verification in our code pre-release QA processes.
  • Time: Nov. 9, 2023, 5:25 p.m.
    Status: Postmortem
    Update: On October 18th, 2023, a code change was released to address an issue where a campaign could not be edited because an author was not assigned to the campaign during its creation. This release caused this incident where user generated content auto-selected the default-community-author as the author of the content, instead of the actual user the created the content. We identified that a feature flag that selected the content creator as the author of the content was turned off within the released code, resulting in author selection defaulting to the default-community-author. The feature flag was turned on at 6:20PM ET to mitigate this incident, and subsequent user generated content used the correct content author. We also identified that 108 pieces of content were affected by this incident and ran a task to update them with the correct authors. To prevent this incident from happening again, we have included feature flag testing and verification in our code pre-release QA processes.
  • Time: Oct. 23, 2023, 5:53 p.m.
    Status: Resolved
    Update: All systems have remained operational and functioning as expected. Also, any posts that were affected have been re-authored with their correct authors. This service degradation will now be marked as resolved.
  • Time: Oct. 23, 2023, 5:53 p.m.
    Status: Resolved
    Update: All systems have remained operational and functioning as expected. Also, any posts that were affected have been re-authored with their correct authors. This service degradation will now be marked as resolved.
  • Time: Oct. 18, 2023, 10:27 p.m.
    Status: Monitoring
    Update: The fix for this service degradation has been deployed in the production environment, and normal operations are be restored. We will be monitoring the systems involved for now.
  • Time: Oct. 18, 2023, 10:27 p.m.
    Status: Monitoring
    Update: The fix for this service degradation has been deployed in the production environment, and normal operations are be restored. We will be monitoring the systems involved for now.
  • Time: Oct. 18, 2023, 9:38 p.m.
    Status: Identified
    Update: The fix for this service degradation has been verified in our test environment, and we are currently working on deploying it in the production environment. We will provide another update once that is completed.
  • Time: Oct. 18, 2023, 9:38 p.m.
    Status: Identified
    Update: The fix for this service degradation has been verified in our test environment, and we are currently working on deploying it in the production environment. We will provide another update once that is completed.
  • Time: Oct. 18, 2023, 8:24 p.m.
    Status: Identified
    Update: We are still testing a potential fix for this service degradation in out test environment. Another update within the hour.
  • Time: Oct. 18, 2023, 8:24 p.m.
    Status: Identified
    Update: We are still testing a potential fix for this service degradation in out test environment. Another update within the hour.
  • Time: Oct. 18, 2023, 7:20 p.m.
    Status: Identified
    Update: We are still testing a potential fix for this service degradation in out test environment. Another update within the hour.
  • Time: Oct. 18, 2023, 7:20 p.m.
    Status: Identified
    Update: We are still testing a potential fix for this service degradation in out test environment. Another update within the hour.
  • Time: Oct. 18, 2023, 6:15 p.m.
    Status: Identified
    Update: A potential root cause for this service degradation has been identified, and we are working on a fix in our test environment. Another update will be provided within the hour.
  • Time: Oct. 18, 2023, 6:15 p.m.
    Status: Identified
    Update: A potential root cause for this service degradation has been identified, and we are working on a fix in our test environment. Another update will be provided within the hour.
  • Time: Oct. 18, 2023, 5:11 p.m.
    Status: Investigating
    Update: We continue investigating this service degradation. Another update within the hour.
  • Time: Oct. 18, 2023, 5:11 p.m.
    Status: Investigating
    Update: We continue investigating this service degradation. Another update within the hour.
  • Time: Oct. 18, 2023, 3:45 p.m.
    Status: Investigating
    Update: We are currently investigating reports where user generated content are defaulting to community author. We will provide an update within the hour.
  • Time: Oct. 18, 2023, 3:45 p.m.
    Status: Investigating
    Update: We are currently investigating reports where user generated content are defaulting to community author. We will provide an update within the hour.

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Frequently Asked Questions - Firstup

Is there a Firstup outage?
The current status of Firstup is: Systems Active
Where can I find the official status page of Firstup?
The official status page for Firstup is here
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