Is there an Firstup outage?
Firstup status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Firstup and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for Firstup and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Firstup.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| 3rd-Party Dependencies | Active |
| Identity Access Management | Active |
| Image Transformation API | Active |
| SendGrid API v3 | Active |
| Zoom Zoom Virtual Agent | Active |
| Ecosystem | Active |
| Connect | Active |
| Integrations | Active |
| Partner API | Active |
| User Sync | Active |
| Platforms | Active |
| EU Firstup Platform | Active |
| US Firstup Platform | Active |
| Products | Active |
| Classic Studio | Active |
| Creator Studio | Active |
| Insights | Active |
| Microapps | Active |
| Mobile Experience | Active |
| Web Experience | Active |
View the latest incidents for Firstup and check for official updates:
Description: On Monday October 9th 2023, a large rake task was ran on the platform that took too long to process. This caused a backup in the user import queue, resulting in user imports being stuck in a processing state while waiting for the queue to drain. While investigating the issue, the rake task completed running, and the queue was able to accept and process user import requests as normal. We have since made changes to the batch sizes allowed in the queue to prevent large tasks from overwhelming the queue, as well as implemented policies where rake tasks would be run outside of normal business hours to prevent a recurrence of this service disruption.
Status: Postmortem
Impact: None | Started At: Oct. 9, 2023, 9:06 p.m.
Description: On Monday October 9th 2023, a large rake task was ran on the platform that took too long to process. This caused a backup in the user import queue, resulting in user imports being stuck in a processing state while waiting for the queue to drain. While investigating the issue, the rake task completed running, and the queue was able to accept and process user import requests as normal. We have since made changes to the batch sizes allowed in the queue to prevent large tasks from overwhelming the queue, as well as implemented policies where rake tasks would be run outside of normal business hours to prevent a recurrence of this service disruption.
Status: Postmortem
Impact: None | Started At: Oct. 9, 2023, 9:06 p.m.
Description: On August 1st 2023, at 8:00 PM PDT, a software enhancement was released as part of the implementation of Campaign Guaranteed Delivery to ensure timely communication delivery within specified timeframes. Prior to this release, and during our QA testing of the software enhancement, a use case where a campaign’s intended audience was considerably large was not tested. Given that large campaign audiences take some time to process, Override campaigns that had a large audience were blocked if the audience “processing end-time” conflicted with the actual “set sending time” for the campaign. On August 2nd 2023, at 9:50 AM PDT, the software enhancement was rolled back to mitigate this issue, and the affected campaigns were replanned to resend their communications immediately. To prevent a recurrence of this issue, we have added pre-release testing with large campaigns and audiences as part of out QA process.
Status: Postmortem
Impact: None | Started At: Aug. 2, 2023, 2:53 p.m.
Description: On August 1st 2023, at 8:00 PM PDT, a software enhancement was released as part of the implementation of Campaign Guaranteed Delivery to ensure timely communication delivery within specified timeframes. Prior to this release, and during our QA testing of the software enhancement, a use case where a campaign’s intended audience was considerably large was not tested. Given that large campaign audiences take some time to process, Override campaigns that had a large audience were blocked if the audience “processing end-time” conflicted with the actual “set sending time” for the campaign. On August 2nd 2023, at 9:50 AM PDT, the software enhancement was rolled back to mitigate this issue, and the affected campaigns were replanned to resend their communications immediately. To prevent a recurrence of this issue, we have added pre-release testing with large campaigns and audiences as part of out QA process.
Status: Postmortem
Impact: None | Started At: Aug. 2, 2023, 2:53 p.m.
Description: On July 18th 2023, our infrastructure team started noticing an increase in database alerts as a result of system requests failing to resolve as expected. These system transactions ended up hanging, causing database locks and subsequent system performance degradation. This manifested itself as an overall Studio and Reports performance issue as observed and reported by Studio users. To mitigate this performance degradation, the database locks were cleared, in effect restoring system services and performance. It was later identified that a DNS issue was the root cause of the system performance degradation, where DNS lookups did not resolve as expected. We have since fix the DNS issue, and extensive monitoring has indicated that system requests have been resolving as expected.
Status: Postmortem
Impact: None | Started At: July 18, 2023, 6:52 p.m.
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