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Is there an Glia outage?

Glia status: Systems Active

Last checked: a minute ago

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Glia outages and incidents

Outage and incident data over the last 30 days for Glia.

There have been 0 outages or incidents for Glia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glia

Outlogger tracks the status of these components for Xero:

AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active
Component Status
AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active

Latest Glia outages and incidents.

View the latest incidents for Glia and check for official updates:

Updates:

  • Time: Oct. 21, 2024, 2:08 p.m.
    Status: Resolved
    Update: The incident has been fully resolved with all instances fully functional and performing as expected.
  • Time: Oct. 21, 2024, 2:04 p.m.
    Status: Monitoring
    Update: We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
  • Time: Oct. 21, 2024, 1:57 p.m.
    Status: Investigating
    Update: Service disruption of Glia Platform affecting engagements
  • Time: Oct. 21, 2024, 1:45 p.m.
    Status: Investigating
    Update: We are currently investigating a potential degradation of Glia performance. We are working to resolve this issue.

Updates:

  • Time: Sept. 20, 2024, 12:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 20, 2024, 11:02 a.m.
    Status: Identified
    Update: Our service provider has reported service disruption affecting Glia Platform. Affected features are buying and updating phone number configurations. We are communicating with our service provider and closely monitoring the incident and their developments to fix it.

Updates:

  • Time: Sept. 20, 2024, 11:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 20, 2024, 11:09 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 20, 2024, 10:32 a.m.
    Status: Identified
    Update: The issue has been identified and we are urgently working on resolving the issue.

Updates:

  • Time: Aug. 23, 2024, 1:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 23, 2024, 1:27 p.m.
    Status: Monitoring
    Update: We have identified and apply a fix. Agents are able to interact with customers.
  • Time: Aug. 23, 2024, 1:17 p.m.
    Status: Investigating
    Update: We are currently investigating an elevated number of errors in our telemetry. We are working to solve this issue.

Updates:

  • Time: Aug. 21, 2024, 8 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 21, 2024, 7:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 21, 2024, 7:48 p.m.
    Status: Identified
    Update: The issue has been identified and we are applying configuration changes.
  • Time: Aug. 21, 2024, 7:44 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 21, 2024, 7:43 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Glia

Is there a Glia outage?
The current status of Glia is: Systems Active
Where can I find the official status page of Glia?
The official status page for Glia is here
How can I get notified if Glia is down or experiencing an outage?
To get notified of any status changes to Glia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glia do?
Glia offers digital solutions for financial institutions to enhance customer connections through Messaging, Video, Voice, CoBrowsing, and AI.

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