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Is there an Glia outage?

Glia status: Systems Active

Last checked: 7 minutes ago

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Glia outages and incidents

Outage and incident data over the last 30 days for Glia.

There have been 0 outages or incidents for Glia in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Glia

Outlogger tracks the status of these components for Xero:

AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active
Component Status
AWS ec2-eu-west-1 Active
AWS ec2-us-east-1 Active
CoBrowsing Active
Communications Active
Glia Virtual Assistant (GVA) Active
Overall System Status Active
Real-time Analytics Active

Latest Glia outages and incidents.

View the latest incidents for Glia and check for official updates:

Updates:

  • Time: Aug. 20, 2024, 2:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 20, 2024, 1:11 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 20, 2024, 10:45 a.m.
    Status: Identified
    Update: The issue has been identified and we are urgently working on resolving the issue.

Updates:

  • Time: July 3, 2024, 2:57 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 3, 2024, 2:41 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 3, 2024, 1:55 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: July 3, 2024, 1:50 a.m.
    Status: Resolved
    Update: The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.
  • Time: July 3, 2024, 12:39 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 3, 2024, 12:24 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 3, 2024, 12:23 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: May 30, 2024, 4:35 p.m.
    Status: Resolved
    Update: The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.
  • Time: May 30, 2024, 4:33 p.m.
    Status: Monitoring
    Update: We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
  • Time: May 30, 2024, 4:32 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 30, 2024, 4:21 p.m.
    Status: Investigating
    Update: We are experiencing intermittent failures to a percentage of our Engagements. Affected Engagements are unable to connect. We are working to resolve this issue.

Updates:

  • Time: April 22, 2024, 4:12 p.m.
    Status: Resolved
    Update: Our Telephony Service Provider has reported that service has been restored and Glia works as expected. Our telemetry shows that agents can interact with customers normally and service has been restored. We continue to communicate with our phone service provider to monitor further developments.
  • Time: April 22, 2024, 3:54 p.m.
    Status: Monitoring
    Update: We continue to communicate with our Telephony Service Provider to monitor the incident closely and follow their developments to fix it. Our telemetry shows signs of recovery with some intermittent failures.
  • Time: April 22, 2024, 3:33 p.m.
    Status: Monitoring
    Update: We continue to communicate with our Telephony Service Provider to monitor the incident closely and follow their developments to fix it. Our telemetry shows an improvement and agents are able to communicate with customers.
  • Time: April 22, 2024, 2:55 p.m.
    Status: Identified
    Update: We continue to be in constant communication with our Telephony Service Provider as they work on a fix for this issue
  • Time: April 22, 2024, 2:40 p.m.
    Status: Identified
    Update: We continue to be in constant communication with our Telephony Service Provider as they work on a fix for this issue
  • Time: April 22, 2024, 2:39 p.m.
    Status: Identified
    Update: Our Telephony Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

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Frequently Asked Questions - Glia

Is there a Glia outage?
The current status of Glia is: Systems Active
Where can I find the official status page of Glia?
The official status page for Glia is here
How can I get notified if Glia is down or experiencing an outage?
To get notified of any status changes to Glia, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Glia every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Glia do?
Glia offers digital solutions for financial institutions to enhance customer connections through Messaging, Video, Voice, CoBrowsing, and AI.

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