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Is there an Gorgias outage?

Gorgias status: Systems Active

Last checked: 2 minutes ago

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Gorgias outages and incidents

Outage and incident data over the last 30 days for Gorgias.

There have been 4 outages or incidents for Gorgias in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gorgias

Outlogger tracks the status of these components for Xero:

Website Active
AI Agent Active
Flows Active
Order Management Active
Campaigns Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Mobile Apps Active
REST API Active
Web App Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Component Status
Website Active
Active
AI Agent Active
Flows Active
Order Management Active
Active
Campaigns Active
Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Active
Mobile Apps Active
REST API Active
Web App Active
Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active

Latest Gorgias outages and incidents.

View the latest incidents for Gorgias and check for official updates:

Updates:

  • Time: Jan. 19, 2024, 4:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 19, 2024, 4:06 p.m.
    Status: Monitoring
    Update: We have implemented a fix. The issue seem to have been resolved, we will continue monitoring in case of any other unwanted behaviours.
  • Time: Jan. 19, 2024, 3:41 p.m.
    Status: Identified
    Update: We have identified the issue and are currently working on a fix to re-establish the correct formatting of the First Response Time and Resolution Time statistics to be human-readable durations
  • Time: Jan. 19, 2024, 3:19 p.m.
    Status: Investigating
    Update: We are currently investigating a bug around the display of both the First Response Time and Resolution Time in the Performance Overview Page.

Updates:

  • Time: Jan. 18, 2024, 10:54 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 17, 2024, 5:21 p.m.
    Status: Identified
    Update: The Jan 16th and 17th data entries are now available, but we identified some inconsistencies. We are continuing to work on this issue to ensure the data is reliable.
  • Time: Jan. 17, 2024, 2:58 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Jan. 17, 2024, 10:22 a.m.
    Status: Investigating
    Update: We are currently investigating the issue

Updates:

  • Time: Nov. 29, 2023, 4:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 29, 2023, 4:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 29, 2023, 3:53 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Nov. 21, 2023, 8:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 21, 2023, 8:02 p.m.
    Status: Monitoring
    Update: We implemented a fix for the issue, and we're monitoring the results. So far it seems like everything is back to normal.
  • Time: Nov. 21, 2023, 5:26 p.m.
    Status: Identified
    Update: Starting from 10 am on November 21st our users may have experienced a delay in the import or missing Gmail messages. We have identified the cause and are currently working on a fix.

Updates:

  • Time: Nov. 16, 2023, 11:33 a.m.
    Status: Resolved
    Update: We didn't observe any new occurrences since the last update, any problems on Meta's end seem to have been resolved.
  • Time: Nov. 16, 2023, 8:58 a.m.
    Status: Monitoring
    Update: Meta's status page has been updated at 3:28 AM UTC reporting the incident as resolved, however, some customers may have kept experiencing the permission denied error or a new `An unknown Facebook error was returned: OAuthException(-1): (#-1) Unexpected internal error ` one up until at least 4:49:20 AM UTC. It should be now safe to retry the delivery of any failed messages, we'll keep monitoring and mark this incident as resolved once we have verified there are no other occurrences of this issue.
  • Time: Nov. 15, 2023, 11:28 p.m.
    Status: Identified
    Update: Meta's status page has been updated and now reports an incident affecting their messaging platform, see https://metastatus.com/messenger for more details. We'll continue to monitor the situation and post an update once we've confirmed that our customers should no longer experiencing this issue.
  • Time: Nov. 15, 2023, 10:55 p.m.
    Status: Investigating
    Update: When we try to send these messages we get the `(#10) Cannot message users who are not admins, developers or testers of the app until pages_messaging permission is reviewed and the app is live.` error. Our app however is live and doesn't seem to have any problems with that permission on Meta's developers portal. We reached out to their support as this appears as an issue with their APIs.
  • Time: Nov. 15, 2023, 10:10 p.m.
    Status: Investigating
    Update: Some of our customers report that they're still experiencing this problem, if that should be the case please do not retry until further notice.
  • Time: Nov. 15, 2023, 9:32 p.m.
    Status: Investigating
    Update: We experienced a temporary problem with permission denied errors from Facebook when sending direct messages between 8:09:02 PM UTC and 9:13:53 PM UTC. This appears to have stopped now, so it should be safe to retry any failed messages. We're currently investigating the causes.

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Frequently Asked Questions - Gorgias

Is there a Gorgias outage?
The current status of Gorgias is: Systems Active
Where can I find the official status page of Gorgias?
The official status page for Gorgias is here
How can I get notified if Gorgias is down or experiencing an outage?
To get notified of any status changes to Gorgias, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gorgias every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gorgias do?
A helpdesk service for e-commerce stores that offers multichannel customer support through a single app, with automated responses for increased productivity.