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Is there an Gorgias outage?

Gorgias status: Systems Active

Last checked: a minute ago

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Gorgias outages and incidents

Outage and incident data over the last 30 days for Gorgias.

There have been 4 outages or incidents for Gorgias in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gorgias

Outlogger tracks the status of these components for Xero:

Website Active
AI Agent Active
Flows Active
Order Management Active
Campaigns Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Mobile Apps Active
REST API Active
Web App Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Component Status
Website Active
Active
AI Agent Active
Flows Active
Order Management Active
Active
Campaigns Active
Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Active
Mobile Apps Active
REST API Active
Web App Active
Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active

Latest Gorgias outages and incidents.

View the latest incidents for Gorgias and check for official updates:

Updates:

  • Time: Feb. 29, 2024, 12:22 p.m.
    Status: Resolved
    Update: We put the necessary monitors to identify if this issue happens again and we’ll continue to improve the stability to avoid similar issues happening again.
  • Time: Feb. 28, 2024, 6:23 p.m.
    Status: Monitoring
    Update: We identified that for some rare cases orders are associated with the wrong customers. We deployed a fix and we're monitoring the results. We will update the status in 18 hours to confirm if it's fixed.
  • Time: Feb. 28, 2024, 3:57 p.m.
    Status: Investigating
    Update: We discovered that some of the Shopify orders are associated with wrong customers from the same account and integration. Only some of the merchants are affected by this incident. Currently, we are working on a mitigation plan and we're trying to figure out the impact of the issue. We will provide an update in the next two hours.
  • Time: Feb. 28, 2024, 1:03 p.m.
    Status: Investigating
    Update: Some agents noticed that some of the orders are associated to the wrong customers, and that might indicate a potential issue. We are currently investigating the problem. We are going to provide an update in the next two hours.
  • Time: Feb. 28, 2024, 12:57 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 28, 2024, 12:40 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 27, 2024, 11:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. To those impacted by the issue, we recommend to reload the page at earliest convenience, so the new version of web application would be automatically loaded in browser.
  • Time: Feb. 27, 2024, 11:24 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Feb. 27, 2024, 10:37 p.m.
    Status: Investigating
    Update: We got reports from agents that they can't manage outbound/inboiund voice calls because the green status call bar is not displayed in the web app when the call starts. We are currently investigating this issue.

Updates:

  • Time: Feb. 21, 2024, 5:18 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 21, 2024, 4:21 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 21, 2024, 3:49 a.m.
    Status: Identified
    Update: One of our systems failed to come back up while doing a routine upgrade. We're working on getting it restarted.
  • Time: Feb. 21, 2024, 3:27 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 16, 2024, 3:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 16, 2024, 2:45 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Feb. 13, 2024, 2:50 p.m.
    Status: Resolved
    Update: We haven't observed any new related errors in our systems since this morning, the incident appears to have been effectively mitigated by Mailgun.
  • Time: Feb. 13, 2024, 8:34 a.m.
    Status: Monitoring
    Update: A mitigation has been put in place by Mailgun and we've stopped observing errors in our API requests. We'll keep monitoring the status of their incident and mark this as resolved once we'll be sure there should be no more occurrences of email failures.
  • Time: Feb. 12, 2024, 3:03 p.m.
    Status: Identified
    Update: Due to an incident on Mailgun, our customers may experience issues with the delivery of outbound emails. Failed messages will report the generic error "This message was not sent." and may get successfully delivered when retried. See https://status.mailgun.com/incidents/ln3tt1pgdp78 for more details.

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Frequently Asked Questions - Gorgias

Is there a Gorgias outage?
The current status of Gorgias is: Systems Active
Where can I find the official status page of Gorgias?
The official status page for Gorgias is here
How can I get notified if Gorgias is down or experiencing an outage?
To get notified of any status changes to Gorgias, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gorgias every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gorgias do?
A helpdesk service for e-commerce stores that offers multichannel customer support through a single app, with automated responses for increased productivity.

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