Is there an Gorgias outage?
Gorgias status: Systems Active
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Gorgias and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 5 minutes ago
Get notified about any outages, downtime or incidents for Gorgias and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Gorgias.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Website | Active |
| Automate | Active |
| AI Agent | Active |
| Flows | Active |
| Order Management | Active |
| Convert | Active |
| Campaigns | Active |
| Help Center | Active |
| Custom Domains | Active |
| Customer Help Center website | Active |
| REST API | Active |
| Helpdesk | Active |
| Mobile Apps | Active |
| REST API | Active |
| Web App | Active |
| Helpdesk Clusters | Active |
| aus-southeast1-fcb9 | Active |
| europe-west1-c511 | Active |
| europe-west3-86c1 | Active |
| us-central1-c433 | Active |
| us-central1-d8ff | Active |
| us-east1-2607 | Active |
| us-east1-635c | Active |
| us-east1-c94b | Active |
| us-east4-5f09 | Active |
| us-east4-65cd | Active |
| Helpdesk Integrations | Active |
| Aircall Aircall Apps | Active |
| Aircall Public API | Active |
| Active | |
| Facebook Messenger | Active |
| Facebook Posts & Comments | Active |
| Gmail | Active |
| Instagram comments | Active |
| Instagram Direct Messages | Active |
| Live Chat | Active |
| Mailgun API | Active |
| Mailgun inbound email | Active |
| Mailgun outbound email | Active |
| Mailgun SMTP | Active |
| Native Phone | Active |
| Outlook | Active |
| ReCharge integration | Active |
| Shopify API & Mobile | Active |
| Shopify integration | Active |
| Smooch Core API | Active |
| SMS | Active |
| Stripe API | Active |
| Active | |
| Active | |
| Yotpo | Active |
| Infrastructure & Cloud | Active |
| Google Cloud Platform Google Cloud DNS | Active |
| Google Cloud Platform Google Cloud Networking | Active |
| Google Cloud Platform Google Cloud Pub/Sub | Active |
| Google Cloud Platform Google Cloud SQL | Active |
| Google Cloud Platform Google Cloud Storage | Active |
| Google Cloud Platform Google Compute Engine | Active |
| Google Cloud Platform Google Container Engine | Active |
| Google Cloud Platform Google Kubernetes Engine | Active |
View the latest incidents for Gorgias and check for official updates:
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Oct. 16, 2023, 1:45 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Oct. 16, 2023, 9:25 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Oct. 10, 2023, 5:38 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Oct. 10, 2023, 10:14 a.m.
Description: On October 9th, we had an incident from 12:49 AM to 2:30 PM \(UTC\) that resulted in the Help Center feature being down. The underlying reason for this outage was an unexpected "hold" status placed on our domain, `gorgias.help`, by our domain registrar due to suspicions of malicious activity on one of the subdomains. Their policy is notably very strict; they reserve the right to place a "hold" status on the main domain in a very short amount of time, even if malicious activity is detected only on a single subdomain. While they did communicate their concerns to us before blocking the domain, the notification was sent over the weekend and unfortunately did not catch our immediate attention. Unfortunately, even after we fixed the issue on our end, there was a delay from the registrar's side to lift the block, making the downtime for our Help Centers even longer. We understand this is unacceptable and every second of uptime on our platform is critical to our customers' business. ### What are our future mitigation plans? * Implementing measures to improve communication with external partners * Adding additional metrics and alarms * Preparing more training exercises for on-call staff to improve incident resolution times On behalf of the team at Gorgias, please accept our sincerest apology for this incident - we’ll be working hard to improve the stability and earn the trust you put in us
Status: Postmortem
Impact: Critical | Started At: Oct. 9, 2023, 9:02 a.m.
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