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Is there an Gorgias outage?

Gorgias status: Systems Active

Last checked: 4 minutes ago

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Gorgias outages and incidents

Outage and incident data over the last 30 days for Gorgias.

There have been 4 outages or incidents for Gorgias in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gorgias

Outlogger tracks the status of these components for Xero:

Website Active
AI Agent Active
Flows Active
Order Management Active
Campaigns Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Mobile Apps Active
REST API Active
Web App Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Component Status
Website Active
Active
AI Agent Active
Flows Active
Order Management Active
Active
Campaigns Active
Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Active
Mobile Apps Active
REST API Active
Web App Active
Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active

Latest Gorgias outages and incidents.

View the latest incidents for Gorgias and check for official updates:

Updates:

  • Time: Oct. 6, 2023, 2:16 p.m.
    Status: Resolved
    Update: The fix was released in production and the link in the widget should be rendered correctly now.
  • Time: Oct. 6, 2023, 1:25 p.m.
    Status: Investigating
    Update: We have identified an issue in the way Shopify links are rendered in the Widgets bar. This causes some of the order links to be broken. We're working on a fix to solve the problem.

Updates:

  • Time: Oct. 5, 2023, 5:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 5, 2023, 5:33 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Oct. 5, 2023, 6:18 p.m.
    Status: Resolved
    Update: Voicemail recordings now work as expected. Twilio has also confirmed that they resolved the issue on their end (https://status.twilio.com/incidents/9z5mdhxc05d0).
  • Time: Oct. 5, 2023, 6:14 p.m.
    Status: Monitoring
    Update: Voicemail recording functionality seems to be restore, however we are still monitoring the situation since Twilio has not officially confirmed the resolution of the issues on their end: https://status.twilio.com/incidents/9z5mdhxc05d0
  • Time: Oct. 5, 2023, 4:04 p.m.
    Status: Identified
    Update: Voicemail recordings are not available due to a downtime on our partner Twilio. The Twilio status page is available here: https://status.twilio.com

Updates:

  • Time: Oct. 5, 2023, 2:15 p.m.
    Status: Resolved
    Update: Data now is up to date
  • Time: Oct. 5, 2023, 2:02 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.

Updates:

  • Time: Oct. 4, 2023, 10:35 p.m.
    Status: Resolved
    Update: This incident has been resolved. Data should be up-to-date
  • Time: Oct. 4, 2023, 10:31 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 4, 2023, 10:30 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 4, 2023, 9:18 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Gorgias

Is there a Gorgias outage?
The current status of Gorgias is: Systems Active
Where can I find the official status page of Gorgias?
The official status page for Gorgias is here
How can I get notified if Gorgias is down or experiencing an outage?
To get notified of any status changes to Gorgias, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gorgias every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gorgias do?
A helpdesk service for e-commerce stores that offers multichannel customer support through a single app, with automated responses for increased productivity.

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