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Is there an Gorgias outage?

Gorgias status: Systems Active

Last checked: 9 minutes ago

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Gorgias outages and incidents

Outage and incident data over the last 30 days for Gorgias.

There have been 4 outages or incidents for Gorgias in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gorgias

Outlogger tracks the status of these components for Xero:

Website Active
AI Agent Active
Flows Active
Order Management Active
Campaigns Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Mobile Apps Active
REST API Active
Web App Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Component Status
Website Active
Active
AI Agent Active
Flows Active
Order Management Active
Active
Campaigns Active
Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Active
Mobile Apps Active
REST API Active
Web App Active
Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active

Latest Gorgias outages and incidents.

View the latest incidents for Gorgias and check for official updates:

Updates:

  • Time: June 11, 2024, 10:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 11, 2024, 10:23 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: May 28, 2024, 7:38 a.m.
    Status: Resolved
    Update: The issue has been resolved by Mailgun and our integrations are fully functional
  • Time: May 27, 2024, 4:56 p.m.
    Status: Monitoring
    Update: Mailgun has implemented a fix and our mail integration should be operational. We are still monitoring the situation and we'll have a new update tomorrow at 09:00 CET You can see the status of the incident on Mailgun status page here https://status.mailgun.com/
  • Time: May 27, 2024, 2:20 p.m.
    Status: Monitoring
    Update: Mailgun has implemented a fix and all our integrations should be operational. We are monitoring the situation and we'll post an update in 2 hours. Mailgun status page can be found here https://status.mailgun.com/
  • Time: May 27, 2024, 1:43 p.m.
    Status: Identified
    Update: Mailgun is experiencing an outage that is affecting our ability to send and receive emails. We are currently investigating the issue, and will provide further details as they come from Mailgun in 2 hours. You can see the status of the incident on Mailgun status page here https://status.mailgun.com/

Updates:

  • Time: June 10, 2024, 11:39 a.m.
    Status: Resolved
    Update: The incident is resolved from Meta's side, We've monitored the logs from our side and everything seems ok.
  • Time: June 6, 2024, 12:02 p.m.
    Status: Monitoring
    Update: The situation has not been resolved yet, and no updates have been released by Meta. We are continuing to monitor and will update you as soon as we have more information. https://metastatus.com/ig-messenger
  • Time: June 5, 2024, 10:42 a.m.
    Status: Monitoring
    Update: The situation has not been resolved yet, and no updates have been released by Meta. We are continuing to monitor and will update you as soon as we have more information. https://metastatus.com/ig-messenger
  • Time: June 4, 2024, 9:28 a.m.
    Status: Monitoring
    Update: The situation has not been resolved yet, and no updates have been released by Meta. We are continuing to monitor and will update you as soon as we have more information. https://metastatus.com/ig-messenger
  • Time: June 3, 2024, 9:10 a.m.
    Status: Monitoring
    Update: The situation has not been resolved yet, and no updates have been released by Meta. We are continuing to monitor and will update you as soon as we have more information. https://metastatus.com/ig-messenger
  • Time: June 1, 2024, 1:21 a.m.
    Status: Monitoring
    Update: The situation has not been resolved yet, and no updates have been released by Meta. We are continuing to monitor and will update you as soon as we have more information. https://metastatus.com/ig-messenger
  • Time: May 30, 2024, 5:28 p.m.
    Status: Monitoring
    Update: The situation has not been resolved yet, and no updates have been released by Meta. We are continuing to monitor and will update you as soon as we have more information. https://metastatus.com/ig-messenger
  • Time: May 29, 2024, 11:01 a.m.
    Status: Monitoring
    Update: The situation has not been resolved yet, and no updates have been released by Meta. We are continuing to monitor and will update you as soon as we have more information. https://metastatus.com/ig-messenger
  • Time: May 28, 2024, 12:30 p.m.
    Status: Monitoring
    Update: The situation has not been resolved yet, and no updates have been released by Meta. We are continuing to monitor and will update you as soon as we have more information. https://metastatus.com/ig-messenger
  • Time: May 27, 2024, 12:34 p.m.
    Status: Monitoring
    Update: The situation has not been resolved yet, and no updates have been released by Meta. We are continuing to monitor and will update you as soon as we have more information. https://metastatus.com/ig-messenger
  • Time: May 25, 2024, 9:25 a.m.
    Status: Monitoring
    Update: The situation has not been resolved yet, and no updates have been released by Meta. We are continuing to monitor and will update you as soon as we have more information. https://metastatus.com/ig-messenger
  • Time: May 24, 2024, 12:58 p.m.
    Status: Monitoring
    Update: The issue is not resolved yet, and Meta has not released any updates. We will keep monitoring to confirm the resolution and will provide further details as they come from Meta.
  • Time: May 24, 2024, 6:52 a.m.
    Status: Monitoring
    Update: Even though the issue has improved since last night, it is not fully resolved, and Meta has not released any updates yet. We will keep monitoring the situation.
  • Time: May 23, 2024, 9:12 p.m.
    Status: Monitoring
    Update: We are seeing a decrease in errors, and the webhooks are starting to come through correctly. However, there is still no confirmation of resolution from Meta. https://metastatus.com/ig-messenger Will keep monitoring to confirm resolution of the issue.
  • Time: May 23, 2024, 6:46 p.m.
    Status: Identified
    Update: It appears that Meta services (API, Webhooks) are suffering from a widespread outage. This has direct impact to our Instagram integration, it may be not working correctly at this time. We are currently investigating the issue, and will provide further details as they come from Meta in 2 hours.

Updates:

  • Time: May 17, 2024, 10:54 a.m.
    Status: Resolved
    Update: Due to a faulty upgrade that we did on May 14, over the last 2 days we noticed unreliable execution of rules on tickets created from emails. The most impacted customers were the ones located on eu-west1-c511 and us-east4-65cd clusters. The upgrade was rolled back and everything should be back to normal. We are really sorry for the issues and we will make sure that it will not happen anymore!

Updates:

  • Time: May 16, 2024, 11:43 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 16, 2024, 11 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 16, 2024, 11 a.m.
    Status: Investigating
    Update: We need to recompute today's statistics, so the data may be incomplete until the process is finished.

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Frequently Asked Questions - Gorgias

Is there a Gorgias outage?
The current status of Gorgias is: Systems Active
Where can I find the official status page of Gorgias?
The official status page for Gorgias is here
How can I get notified if Gorgias is down or experiencing an outage?
To get notified of any status changes to Gorgias, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gorgias every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gorgias do?
A helpdesk service for e-commerce stores that offers multichannel customer support through a single app, with automated responses for increased productivity.

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