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Is there an Gorgias outage?

Gorgias status: Systems Active

Last checked: a minute ago

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Gorgias outages and incidents

Outage and incident data over the last 30 days for Gorgias.

There have been 4 outages or incidents for Gorgias in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gorgias

Outlogger tracks the status of these components for Xero:

Website Active
AI Agent Active
Flows Active
Order Management Active
Campaigns Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Mobile Apps Active
REST API Active
Web App Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Component Status
Website Active
Active
AI Agent Active
Flows Active
Order Management Active
Active
Campaigns Active
Active
Custom Domains Active
Customer Help Center website Active
REST API Active
Active
Mobile Apps Active
REST API Active
Web App Active
Active
aus-southeast1-fcb9 Active
europe-west1-c511 Active
europe-west3-86c1 Active
us-central1-c433 Active
us-central1-d8ff Active
us-east1-2607 Active
us-east1-635c Active
us-east1-c94b Active
us-east4-5f09 Active
us-east4-65cd Active
Active
Aircall Aircall Apps Active
Aircall Public API Active
Email Active
Facebook Messenger Active
Facebook Posts & Comments Active
Gmail Active
Instagram comments Active
Instagram Direct Messages Active
Live Chat Active
Mailgun API Active
Mailgun inbound email Active
Mailgun outbound email Active
Mailgun SMTP Active
Native Phone Active
Outlook Active
ReCharge integration Active
Shopify API & Mobile Active
Shopify integration Active
Smooch Core API Active
SMS Active
Stripe API Active
Twitter Active
WhatsApp Active
Yotpo Active
Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Cloud Pub/Sub Active
Google Cloud Platform Google Cloud SQL Active
Google Cloud Platform Google Cloud Storage Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Container Engine Active
Google Cloud Platform Google Kubernetes Engine Active

Latest Gorgias outages and incidents.

View the latest incidents for Gorgias and check for official updates:

Updates:

  • Time: April 25, 2024, 1:39 p.m.
    Status: Resolved
    Update: Everything should be working normally now on facebook comments.
  • Time: April 25, 2024, 12:58 p.m.
    Status: Monitoring
    Update: The incident has been resolved from Meta, we're monitoring to see if everything is back to normal
  • Time: April 25, 2024, 10:08 a.m.
    Status: Identified
    Update: Facebook has reported on their status page some issues with their apis https://metastatus.com/. You might have some issues receiving comments from Facebook and Instagram into Gorgias. We'll monitor the issue and get back to you

Updates:

  • Time: April 23, 2024, 9:10 a.m.
    Status: Resolved
    Update: The issue has been resolved. Everything should be back to normal. The webhooks were just delayed so no data has been lost
  • Time: April 23, 2024, 8:27 a.m.
    Status: Monitoring
    Update: A fix has been implemented by BigCommerce and they are monitoring the results (https://status.bigcommerce.com/). We're also monitoring from our side and we saw that we started receiving back the data. If all is ok after 1 hour, we will consider this incident as resolved.
  • Time: April 23, 2024, 7:25 a.m.
    Status: Investigating
    Update: We are currently not receiving webhooks from BigCommerce, We're investigating the issue and contacted BigCommerce for this. In the meantime you might not receive new information from BigCommerce

Updates:

  • Time: April 23, 2024, 8:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 23, 2024, 8:25 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 23, 2024, 7:21 a.m.
    Status: Identified
    Update: We have detected potential inconsistencies in the ticket statistics data for the period April 20th to April 21st. We are recomputing the statistics, so the data may be incomplete until the process is finished.

Updates:

  • Time: April 22, 2024, 6:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 22, 2024, 5:37 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues. You may track the incident here: https://status.twilio.com/incidents/5b8wmb5djj4g
  • Time: April 22, 2024, 4:44 p.m.
    Status: Monitoring
    Update: Our phone provider has implemented a fix and we are monitoring the results. You may track the incident here: https://status.twilio.com/incidents/5b8wmb5djj4g
  • Time: April 22, 2024, 3:41 p.m.
    Status: Identified
    Update: Our Phone provider is currently experiencing a critical incident affecting inbound and outbound calls. You may track the incident here: https://status.twilio.com/incidents/5b8wmb5djj4g .

Updates:

  • Time: April 3, 2024, 9:31 p.m.
    Status: Resolved
    Update: Meta's status page now reports the issue as resolved, and we've stopped observing new occurrences of the Whatsapp message failures.
  • Time: April 3, 2024, 8:21 p.m.
    Status: Identified
    Update: Meta is currently experiencing an outage to their Messenger and Whatsapp APIs (see https://metastatus.com/ ). Whatsapp outbound ticket messages may fail with the `too many 500 error responses` error but should get successfully delivered on retries.

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Frequently Asked Questions - Gorgias

Is there a Gorgias outage?
The current status of Gorgias is: Systems Active
Where can I find the official status page of Gorgias?
The official status page for Gorgias is here
How can I get notified if Gorgias is down or experiencing an outage?
To get notified of any status changes to Gorgias, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gorgias every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Gorgias do?
A helpdesk service for e-commerce stores that offers multichannel customer support through a single app, with automated responses for increased productivity.

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