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Is there an Clari outage?

Clari status: Systems Active

Last checked: a minute ago

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Clari outages and incidents

Outage and incident data over the last 30 days for Clari.

There have been 2 outages or incidents for Clari in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clari

Outlogger tracks the status of these components for Xero:

Component Status

Latest Clari outages and incidents.

View the latest incidents for Clari and check for official updates:

Updates:

  • Time: May 17, 2024, 4:21 a.m.
    Status: Postmortem
    Update: At 2024-05-08 04:21 UTC, adding new Data sources from Clari Studio was failing. Our recent scheduled release introduced an issue where adding new data sources failed. The issue was resolved at 2024-05-09 17:34 UTC through a code change. No user data was compromised during this incident.
  • Time: May 9, 2024, 6:39 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: May 9, 2024, 5:32 p.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: May 9, 2024, 1:06 p.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. The next status update will be after the fix has been applied.
  • Time: May 9, 2024, 12:59 p.m.
    Status: Investigating
    Update: Some customers may be seeing problems with onboarding new data sources to ingest non CRM data. Our engineering team is actively investigating.

Updates:

  • Time: May 11, 2024, 8:37 a.m.
    Status: Postmortem
    Update: Starting at 2024-05-08 02:00 UTC, multiple organisations were unable to edit text fields of accounts on the Opportunities grid due to an issue with a recent change. The issue was resolved at 2024-05-08 16:09 UTC by rolling back this change. No user data was compromised during this incident.
  • Time: May 8, 2024, 4:09 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: May 8, 2024, 3:55 p.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: May 8, 2024, 3:50 p.m.
    Status: Monitoring
    Update: Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident. The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.
  • Time: May 8, 2024, 3 p.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. The next status update will be after the fix has been applied.
  • Time: May 8, 2024, 2:56 p.m.
    Status: Identified
    Update: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
  • Time: May 8, 2024, 2 p.m.
    Status: Investigating
    Update: Some customers may be seeing problems with updating fields in the opportunity grid and/or details section of Inspect module. Our engineering team is actively investigating.

Updates:

  • Time: May 16, 2024, 10:19 p.m.
    Status: Postmortem
    Update: Starting 2024-05-02 22:52 UTC, some users began experiencing errors logging into the Clari application. The issue was resolved by 2024-05-03 18:29 UTC. The issue occurred due to a problem with an increased security process which was being progressively deployed for password-based authentication. SSO-based customers were not affected. No user information or data was compromised during this incident.
  • Time: May 3, 2024, 5:55 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: May 3, 2024, 5:12 p.m.
    Status: Monitoring
    Update: Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident. The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.
  • Time: May 3, 2024, 3:39 p.m.
    Status: Identified
    Update: We've confirmed that login issue only happen to password-based login. Users with SSO login are not impacted. We're currently working on a fix, and will provide an update soon.
  • Time: May 3, 2024, 3:16 p.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. The next status update will be after the fix has been applied.
  • Time: May 3, 2024, 3:09 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 3, 2024, 2:50 p.m.
    Status: Investigating
    Update: We are aware of the issue that some users are experiencing login failures to Clari. Our engineering team is actively investigating.

Updates:

  • Time: April 25, 2024, 6:16 p.m.
    Status: Postmortem
    Update: At 2024-04-24 02:00 UTC, multiple organizations were unable to edit fields from the Opportunities grid with the normal cursor selection process.  Our recent scheduled release introduced an issue where certain cursor events \(including double-click\) were not working in the Opportunities grid. The issue was resolved at 2024-04-24 08:10 UTC by rolling back this change. Keyboard-based navigation continued to work throughout this problem period.  No user data was compromised during this incident.
  • Time: April 24, 2024, 8:05 a.m.
    Status: Resolved
    Update: We are pleased to confirm that the issue affecting the impacted users has now been successfully resolved
  • Time: April 24, 2024, 7:54 a.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: April 24, 2024, 5:28 a.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. The next status update will be after the fix has been applied.
  • Time: April 24, 2024, 5:10 a.m.
    Status: Investigating
    Update: Some customers may be seeing problems with Clari Opportunity grid where users are unable to edit fields. There is a workaround available until the functionality is fully restored. Workaround: Editing through the keyboard is functional. Users can go to the grid, press 'Enter' and then edit the grid. Our engineering team is actively investigating.

Updates:

  • Time: April 24, 2024, 6:55 a.m.
    Status: Postmortem
    Update: Around 2024-04-20 08:30 UTC, a configuration change interrupted integrations in Clari Copilot for all customers. Normal operations were restored by 2024-04-22 10:30 UTC for all customers except two. The last two customers were fully restored by 2024-04-23 06:00 UTC. No user data was compromised during this incident.
  • Time: April 23, 2024, 5:31 a.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved. A summary of the incident will be posted within the next three US business days.
  • Time: April 22, 2024, 5:20 p.m.
    Status: Monitoring
    Update: Due to a configuration change, CRM, Email and other integrations in Copilot were paused from April 20th, 8:30 AM UTC, to April 22nd, 10:30 AM UTC. The issue has been identified and resolved by our engineering team and we are monitoring the fix.

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Frequently Asked Questions - Clari

Is there a Clari outage?
The current status of Clari is: Systems Active
Where can I find the official status page of Clari?
The official status page for Clari is here
How can I get notified if Clari is down or experiencing an outage?
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