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Is there an Clari outage?

Clari status: Systems Active

Last checked: 7 minutes ago

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Clari outages and incidents

Outage and incident data over the last 30 days for Clari.

There have been 2 outages or incidents for Clari in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clari

Outlogger tracks the status of these components for Xero:

Component Status

Latest Clari outages and incidents.

View the latest incidents for Clari and check for official updates:

Updates:

  • Time: April 18, 2024, 11:22 p.m.
    Status: Postmortem
    Update: Starting around 2024-04-12 23:00 UTC, a feature update was released to about 10% of our customers. Of that group, about 10 organizations had a configuration which did not work properly with the updated feature, causing the loading of some fields to be skipped and resulting in the warning banner within the product. The updated feature was turned off while we investigated the configuration issue and then re-enabled after fixing the problem. Full functionality was restored for impacted organizations by 2024-04-16 22:00 UTC. No customer data was at risk during this incident.
  • Time: April 16, 2024, 10 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted customers. A summary of the incident will be posted within the next three US business days.
  • Time: April 16, 2024, 9:50 p.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue for all impacted customers and we are monitoring the fix.
  • Time: April 16, 2024, 4:06 p.m.
    Status: Identified
    Update: We identified that 10 customers are impacted. Our engineering teams have identified the issue and are implementing a fix. The next status update will be after the fix has been applied for all 10 customers.
  • Time: April 16, 2024, 3:25 p.m.
    Status: Investigating
    Update: A limited number of customers are encountering a red banner in the product that says Clari has lost access to some fields. The Engineering team is looking into this actively

Updates:

  • Time: April 17, 2024, 12:45 a.m.
    Status: Postmortem
    Update: Starting around 2024-04-15 14:00 UTC, some users saw errors accessing the Clari application. All the affected services were returned to expected operation by 2024-04-15 15:21 UTC. The incident occurred due to an incorrect configuration on one internal service. Once the capacity was adjusted, the affected services returned to normal operation. No customer data was at risk during this incident.
  • Time: April 15, 2024, 4 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: April 15, 2024, 3:18 p.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: April 15, 2024, 2:28 p.m.
    Status: Investigating
    Update: Our engineering team is actively investigating.

Updates:

  • Time: April 9, 2024, 7:57 p.m.
    Status: Postmortem
    Update: Around 2024-03-27 17:00 UTC, a malformed query impacted activity tracking in Clari for approximately 5% of our users. Normal operations were reinstated by 2024-04-05 12:46 UTC, with all affected user activities restored by 2024-04-06, including retroactive activities. No user data was compromised during this incident.
  • Time: April 5, 2024, 12:09 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: April 5, 2024, 10:50 a.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: April 5, 2024, 10:10 a.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix.
  • Time: April 5, 2024, 8:03 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 5, 2024, 7:59 a.m.
    Status: Investigating
    Update: Some of the users who have connected their Email/Calendar from user preferences is not working as expected. Our engineering team is actively investigating.

Updates:

  • Time: April 9, 2024, 7:54 p.m.
    Status: Postmortem
    Update: Starting around 2024-04-04 10:30 UTC, a processing backlog on an internal system caused a delay in data loading for most organizations. The average delay was less than 90 minutes with a few outliers lagging up to 3 hours during the incident. Normal performance was restored by 2024-04-04 18:00 UTC for all organizations.
  • Time: April 5, 2024, 6:05 p.m.
    Status: Resolved
    Update: We have closely monitored the RevDB pipeline for 24 hours and observed no additional issues, so this incident is now resolved.
  • Time: April 4, 2024, 5:48 p.m.
    Status: Monitoring
    Update: We have reverted a system configuration change made earlier today and the RevDB data pipeline is now healthy again. We will continue to actively monitor to ensure there's no recurrance.
  • Time: April 4, 2024, 3:01 p.m.
    Status: Investigating
    Update: Clari has detected that the RevDB data pipeline is seeing increased latency (up to 1 hour) for many customers. The team is actively investigating. This latency will affect the Analyze and Inspect - Accounts modules for all customers and the Inspect - Opportunities and Forecasting modules for customers powering those moduels with RevDB

Updates:

  • Time: April 3, 2024, 4:05 p.m.
    Status: Postmortem
    Update: Starting around 2024-03-28 06:11 UTC, a code change to a component in the Call details page of Copilot had an unexpected side-effect that caused errors in displaying account detail view information. After discovering the problem through a support case, the problematic code change was rolled back, resolving the error problem by 20:25 UTC the same day. No user data was at risk or damaged by this incident.
  • Time: March 28, 2024, 8:34 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: March 28, 2024, 8:26 p.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are confirming the fix.
  • Time: March 28, 2024, 7:36 p.m.
    Status: Identified
    Update: Our engineering teams have identified the issue in the front-end code and are implementing a fix. The next status update will be after the fix has been applied.
  • Time: March 28, 2024, 7:22 p.m.
    Status: Investigating
    Update: When customers click into account-level detail from the full list of in-progress opportunities, an error page is showing up over 50% of the time. Our engineering team is able to reproduce the problem and is actively investigating.

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Frequently Asked Questions - Clari

Is there a Clari outage?
The current status of Clari is: Systems Active
Where can I find the official status page of Clari?
The official status page for Clari is here
How can I get notified if Clari is down or experiencing an outage?
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