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Is there an Clari outage?

Clari status: Systems Active

Last checked: 2 minutes ago

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Clari outages and incidents

Outage and incident data over the last 30 days for Clari.

There have been 2 outages or incidents for Clari in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clari

Outlogger tracks the status of these components for Xero:

Component Status

Latest Clari outages and incidents.

View the latest incidents for Clari and check for official updates:

Updates:

  • Time: March 28, 2024, 11:18 p.m.
    Status: Postmortem
    Update: Starting at 2024-03-22 19:32 UTC, some Groove customers were erroneously deactivated and were unable to use the web application, the extension or dialer. The issue was introduced during the scheduled maintenance window \(2024-03-22 19:00 UTC\) and was remediated on 2024-03-26 16:43 UTC.  No user data was at risk. A workaround was provided to customers who were impacted before the patch was deployed.
  • Time: March 26, 2024, 4:49 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: March 26, 2024, 4:35 p.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. A temporary workaround is to log in again. We are working on reactivating all impacted users shortly.
  • Time: March 26, 2024, 4:13 p.m.
    Status: Identified
    Update: Starting on March 22, some user accounts started getting erroneously deactivated. All deactivated users will be reactivated shortly. The Clari Groove engineering team has identified the underlying issue and is preparing a hotfix.

Updates:

  • Time: March 28, 2024, 8:53 p.m.
    Status: Postmortem
    Update: Starting at 2024-03-25 18:30 UTC, customers saw an outdated user interface of the Groove web application. This issue was remediated by 19:32 UTC the same day. No user data was at risk, and no product functionally was impacted. Our internal build tools have since been enhanced to prevent this from happening in the future.
  • Time: March 25, 2024, 8:04 p.m.
    Status: Resolved
    Update: For a period of one hour today, customers would have seen an older UI on Groove. Most functionality should not have been affected.

Updates:

  • Time: March 27, 2024, 7:49 p.m.
    Status: Postmortem
    Update: Starting around 2024-03-21 16:52 UTC, RevDB data was lagging for some customers. Data freshness was restored by 2024-03-21 18:48 UTC. The incident occurred due to a spike in the pipeline processing times for RevDB. Once the capacity was adjusted, the affected services were restored to normal operation. No customer data was at risk during this incident.
  • Time: March 22, 2024, 7:36 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: March 21, 2024, 7:18 p.m.
    Status: Monitoring
    Update: The issue is currently mitigated and the pipelines are catching up. Data freshness is current for most customers. Our engineering team is continuing to monitor and investigate the root cause.
  • Time: March 21, 2024, 5:10 p.m.
    Status: Investigating
    Update: Our engineering team is actively investigating.

Updates:

  • Time: March 15, 2024, 5:49 a.m.
    Status: Postmortem
    Update: Starting on 2024-03-12 at 10:55 UTC, data sources on the Integrations page in Clari Studio were not visible to users due to an error in parsing data from our third party provider. The impact was limited to customers who attempted to \(re\)configure data sources to ingest non-CRM data into Clari. The functionality was restored by applying a fix on 2024-03-13 10:00 UTC. No customer data or configurations were at risk during this incident.
  • Time: March 13, 2024, noon
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: March 13, 2024, 3:28 a.m.
    Status: Identified
    Update: Our engineering teams have investigated and identified the issue and are implementing a fix. The next status update will be after the fix has been applied. Note: The issue should not have any impact on data ingestion activity and affects only the Studio page options. Please contact our support team if you notice any issues.
  • Time: March 13, 2024, 3:23 a.m.
    Status: Investigating
    Update: Customers with existing data sources to ingest data into clari may be seeing problems with Studio page to configure sources. Our engineering team is actively investigating.

Updates:

  • Time: Feb. 29, 2024, 3:42 a.m.
    Status: Postmortem
    Update: Starting on 2024-02-24 12:52 UTC, some Groove users were  unable to use some of the Flow related capabilities in our platform. The incident occurred when our database was upgraded during our maintenance window, which resulted in increased latency causing timeout errors. Once the patch was applied on 2024-02-27 7:59 UTC, the affected services were restored to normal operation.
  • Time: Feb. 26, 2024, 9:29 a.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Feb. 26, 2024, 7:58 a.m.
    Status: Monitoring
    Update: Our team has resolved the issue and we are monitoring the fix.
  • Time: Feb. 26, 2024, 4:45 a.m.
    Status: Investigating
    Update: We are experiencing issues in Groove component while creating workflows. Our team is actively investigating.

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Frequently Asked Questions - Clari

Is there a Clari outage?
The current status of Clari is: Systems Active
Where can I find the official status page of Clari?
The official status page for Clari is here
How can I get notified if Clari is down or experiencing an outage?
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