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Is there an Heap outage?

Heap status: Systems Active

Last checked: 8 minutes ago

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Heap outages and incidents

Outage and incident data over the last 30 days for Heap.

There have been 6 outages or incidents for Heap in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Heap

Outlogger tracks the status of these components for Xero:

App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Component Status
App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active

Latest Heap outages and incidents.

View the latest incidents for Heap and check for official updates:

Updates:

  • Time: Aug. 26, 2024, 9:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 26, 2024, 8:30 p.m.
    Status: Identified
    Update: We are currently experiencing an issue where some customers may see a delay in events showing up in the live data feed. Our engineers are currently working on the issue and will provide an update within 60 minutes.

Updates:

  • Time: Aug. 19, 2024, 6:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 19, 2024, 3:59 p.m.
    Status: Monitoring
    Update: The issue was identified, and a fix has been implemented; however, some users may still experience a slight data delay while we process the backlog.
  • Time: Aug. 19, 2024, 3:11 p.m.
    Status: Identified
    Update: We are currently experiencing an issue where some customers may see a delay in events showing up in the live data feed. Our engineers are currently working on the issue and will provide an update within 60 minutes.

Updates:

  • Time: Aug. 15, 2024, 1:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2024, 12:43 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the situation.
  • Time: Aug. 15, 2024, 12:15 p.m.
    Status: Identified
    Update: We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

Updates:

  • Time: Aug. 14, 2024, 8:32 p.m.
    Status: Resolved
    Update: This incident has been resolved. Replays are now loading in the app.
  • Time: Aug. 14, 2024, 7:14 p.m.
    Status: Investigating
    Update: Currently, customers are unable to access their Session replays. Data collection is unaffected. We’re aware of the problem & working on a solution.

Updates:

  • Time: Aug. 1, 2024, 11:12 p.m.
    Status: Resolved
    Update: Data capture was disrupted between 6:05 PM PDT and 9:00 PM PDT (22:05 UTC - 01:00 UTC) on July 30-31 due to an underlying large-scale AWS service disruption. We have completed reloading the available data captured during that time. If you notice any remaining data issues during this window, please contact support.
  • Time: Aug. 1, 2024, 2:33 p.m.
    Status: Identified
    Update: The data reload from the affected window is ongoing and we expect this operation to complete in the next 36hrs. We will provide an update on the status and timeline by 5 PM PT tomorrow.
  • Time: Aug. 1, 2024, 8:44 a.m.
    Status: Identified
    Update: The data reload from the affected window is ongoing and we expect this operation to complete in the next 36hrs. We will provide an update on the status and timeline by 5 PM PT tomorrow.
  • Time: July 31, 2024, 10:32 p.m.
    Status: Identified
    Update: We are reloading the data from the affected window, and expect this operation to complete within the next 48 hours. We will provide an update on the status and timeline by 5 PM PT tomorrow.
  • Time: July 31, 2024, 6:03 p.m.
    Status: Identified
    Update: We are continuing to work on the data replay options, and establishing the expected timeline. Will post an update in the next couple of hours.
  • Time: July 31, 2024, 2:08 p.m.
    Status: Identified
    Update: We are continuing to work on the data replay options, and establishing the expected timeline. Will post an update in the next couple of hours.
  • Time: July 31, 2024, 8:01 a.m.
    Status: Identified
    Update: It will likely take us many days before the entire window is replayed.
  • Time: July 31, 2024, 7:59 a.m.
    Status: Identified
    Update: Follow up incident to track replaying the data delayed during the recent service disruption https://manage.statuspage.io/pages/mvkrv0bw6dv7/incidents/223d8bdpgdbn

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Frequently Asked Questions - Heap

Is there a Heap outage?
The current status of Heap is: Systems Active
Where can I find the official status page of Heap?
The official status page for Heap is here
How can I get notified if Heap is down or experiencing an outage?
To get notified of any status changes to Heap, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Heap every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Heap do?
Heap is a digital insights platform that provides comprehensive user behavior data, uncovering hidden insights that other tools miss.

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