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Is there an Heap outage?

Heap status: Systems Active

Last checked: 5 minutes ago

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Heap outages and incidents

Outage and incident data over the last 30 days for Heap.

There have been 6 outages or incidents for Heap in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Heap

Outlogger tracks the status of these components for Xero:

App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Component Status
App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active

Latest Heap outages and incidents.

View the latest incidents for Heap and check for official updates:

Updates:

  • Time: July 31, 2024, 4:28 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 31, 2024, 2:45 a.m.
    Status: Monitoring
    Update: We're seeing AWS services returning to normal - AWS have indicated it will take another two hours before all services have recovered. The Heap platform is slowly returning to normal, with data collection online & processing the backlog. Connect syncs have been delayed, the next scheduled sync will contain data gaps until the data backlog has been processed. We will provide another update within the next 2 hours.
  • Time: July 31, 2024, 1:23 a.m.
    Status: Identified
    Update: AWS is continuing to experience a large scale service disruption that is impacting multiple AWS services and the Heap platform. We have now mitigated our data collection and will continue working on mitigating other Heap components. Data collection is now delayed as we process the backlog, we will provide another update within the next 60 minutes.
  • Time: July 31, 2024, 12:36 a.m.
    Status: Identified
    Update: AWS is continuing to experience a large scale service disruption that is impacting multiple AWS services and the Heap platform. We are working on mitigating the issue and will provide another update within the next 60 minutes.
  • Time: July 31, 2024, 12:01 a.m.
    Status: Identified
    Update: AWS is continuing to experience a large scale service disruption that is impacting multiple AWS services and the Heap platform. We are working on mitigating the issue and will provide another update within the next 30 minutes.
  • Time: July 30, 2024, 11:33 p.m.
    Status: Identified
    Update: AWS is continuing to experience a large scale service disruption that is impacting multiple AWS services and the Heap platform. We are working on mitigating the issue and will provide another update within the next 30 minutes.
  • Time: July 30, 2024, 11:33 p.m.
    Status: Identified
    Update: We are still working on mitigating the issue and will provide another update within 30 minutes.
  • Time: July 30, 2024, 11:02 p.m.
    Status: Identified
    Update: AWS is currently experiencing a service disruption that is impacting multiple AWS services and the Heap platform. We are working on mitigating the issue and will provide another update within 30 minutes.
  • Time: July 30, 2024, 10:30 p.m.
    Status: Investigating
    Update: We are currently experiencing a network outage; our engineering team are working on bringing all services back online. We will provide continual updates within 30 minutes.

Updates:

  • Time: July 24, 2024, 9:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 24, 2024, 6:41 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we are monitoring this issue. Charts with integration properties are now working as expected.
  • Time: July 24, 2024, 6:26 p.m.
    Status: Investigating
    Update: Charts with integration properties in the filters or group bys are currently unable to be used. Data collection is unaffected. Our engineering team is investigating the issue and will post an update in the next 30 minutes.

Updates:

  • Time: July 24, 2024, 6:34 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: July 24, 2024, 6:34 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 24, 2024, 2:37 p.m.
    Status: Monitoring
    Update: The S3 sync backlog is now within normal range and continues to perform as expected. We continue to monitor.
  • Time: July 24, 2024, 12:58 p.m.
    Status: Monitoring
    Update: The fix has been rolled out and S3 syncs are now completing successfully. We will continue to monitor as we progress through the backlog.
  • Time: July 24, 2024, 11:23 a.m.
    Status: Identified
    Update: The problem has been identified and a fix is underway. Will provide an update within the hour.
  • Time: July 24, 2024, 10:14 a.m.
    Status: Investigating
    Update: We are currently experiencing delays for some Connect Syncs to S3. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 60 minutes.

Updates:

  • Time: June 21, 2024, 12:28 a.m.
    Status: Resolved
    Update: Latency is back to normal, and this issue has now been resolved.
  • Time: June 20, 2024, 11:12 p.m.
    Status: Monitoring
    Update: We have identified the issue and will continue monitoring as the latency decreases. Data collection is unaffected, and no data has been lost. We expect latency to resume back to normal levels shortly.
  • Time: June 20, 2024, 9:02 p.m.
    Status: Monitoring
    Update: We are currently experiencing delays in data being available in the app. You may notice missing data in the live view. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Updates:

  • Time: June 18, 2024, 3:47 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: June 18, 2024, 1:35 p.m.
    Status: Monitoring
    Update: A fix for logins has been implemented and the ability to login has been restored. We will continue to monitor to ensure things are working as expected.
  • Time: June 18, 2024, 1 p.m.
    Status: Investigating
    Update: We've identified an issue with users being unable to Login to the Heap application. We are working on providing a fix. We will provide another update again in the next 30 minutes. Data ingestion is not impacted,

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Frequently Asked Questions - Heap

Is there a Heap outage?
The current status of Heap is: Systems Active
Where can I find the official status page of Heap?
The official status page for Heap is here
How can I get notified if Heap is down or experiencing an outage?
To get notified of any status changes to Heap, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Heap every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Heap do?
Heap is a digital insights platform that provides comprehensive user behavior data, uncovering hidden insights that other tools miss.

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