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Is there an Help Scout outage?

Help Scout status: Systems Active

Last checked: 5 minutes ago

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Help Scout outages and incidents

Outage and incident data over the last 30 days for Help Scout.

There have been 1 outages or incidents for Help Scout in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Help Scout

Outlogger tracks the status of these components for Xero:

AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Docs API Active
Mailbox API 2.0 Active
Component Status
AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Active
Docs API Active
Mailbox API 2.0 Active

Latest Help Scout outages and incidents.

View the latest incidents for Help Scout and check for official updates:

Updates:

  • Time: Oct. 2, 2024, 2:15 a.m.
    Status: Resolved
    Update: At approximately 9:20PM EST, our team identified a brief 10 minute period where we experienced intermittent instability across the app and inbound email delivery was delayed. We have since identified and resolved the issue causing this instability and delay. All delayed email has been successfully requeued and sent to your Help Scout Inbox. Apologies for the disruption!

Updates:

  • Time: Sept. 23, 2024, 5:07 p.m.
    Status: Resolved
    Update: Speed across Help Scout is back to normal, so we're closing this out. If your team continues to see any issues with Help Scout, please reach out to our team. Thanks again for your patience and apologies for the issues experienced today!
  • Time: Sept. 23, 2024, 4:34 p.m.
    Status: Investigating
    Update: Our team is still investigating the issue with slowness in Help Scout. Thanks for your patience today!
  • Time: Sept. 23, 2024, 4:04 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 23, 2024, 3:33 p.m.
    Status: Investigating
    Update: Our engineers continue investigating this issue, which is impacting the speed of page loads across Help Scout. We will provide more updates as we have them. We appreciate your patience!
  • Time: Sept. 23, 2024, 3:03 p.m.
    Status: Investigating
    Update: We're looking in to reports of slow page loads across the app. Some customers may notice a long delay when working in Help Scout. We'll update here when we have more information.

Updates:

  • Time: Sept. 19, 2024, 4:12 p.m.
    Status: Resolved
    Update: Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.
  • Time: Sept. 19, 2024, 3:54 p.m.
    Status: Monitoring
    Update: The web-app was temporarily down between 15:30 - 15:34 UTC. Help Scout should now be loading correctly, though page loads might be slow as we continue to recover.

Updates:

  • Time: Sept. 14, 2024, 10:22 p.m.
    Status: Resolved
    Update: This incident has now been resolved.
  • Time: Sept. 14, 2024, 8:54 p.m.
    Status: Identified
    Update: We have identified an issue with mobile push notifications not working currently and we are working to resolve the problem now. We will update this status as soon as we have gotten the issue resolved.

Updates:

  • Time: Sept. 12, 2024, 7:26 a.m.
    Status: Resolved
    Update: Performance is stable across the board, so we're closing this out. The app is running smoothly and email queues are empty and processing messages in a timely manner, as expected. Thanks again for your patience and apologies for the issues experienced today.
  • Time: Sept. 12, 2024, 7:09 a.m.
    Status: Identified
    Update: We've identified the cause of the issues causing the issues across Help Scout today. The app is back online, and we're clearing the queues as quickly as possible.
  • Time: Sept. 12, 2024, 6:40 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 12, 2024, 6:29 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 12, 2024, 6:27 a.m.
    Status: Investigating
    Update: We're still working to determine the root cause of the outages and restore services. We will provide more updates as we have them. Thank you for your patience!
  • Time: Sept. 12, 2024, 5:50 a.m.
    Status: Investigating
    Update: Our engineers continue investigating this issue, which is affecting our customers' ability to log in to the app. We will provide more updates as we have them. We appreciate your patience!
  • Time: Sept. 12, 2024, 5:33 a.m.
    Status: Investigating
    Update: We're investigating reports of slow page loads across the app. Some customers may notice a long delay when attempting to send replies. We'll update you when we have more information. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as soon as we have it.

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Frequently Asked Questions - Help Scout

Is there a Help Scout outage?
The current status of Help Scout is: Systems Active
Where can I find the official status page of Help Scout?
The official status page for Help Scout is here
How can I get notified if Help Scout is down or experiencing an outage?
To get notified of any status changes to Help Scout, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Help Scout every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Help Scout do?
Help Scout provides a shared inbox, help center, and live chat software to efficiently manage customer communications for your team.

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