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Is there an Help Scout outage?

Help Scout status: Systems Active

Last checked: 4 minutes ago

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Help Scout outages and incidents

Outage and incident data over the last 30 days for Help Scout.

There have been 1 outages or incidents for Help Scout in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Help Scout

Outlogger tracks the status of these components for Xero:

AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Docs API Active
Mailbox API 2.0 Active
Component Status
AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Active
Docs API Active
Mailbox API 2.0 Active

Latest Help Scout outages and incidents.

View the latest incidents for Help Scout and check for official updates:

Updates:

  • Time: Sept. 10, 2024, 4:26 a.m.
    Status: Resolved
    Update: The third party issue appears to be resolved and the app is now running smoothly.
  • Time: Sept. 10, 2024, 2:12 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 10, 2024, 2:07 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 10, 2024, 1:56 a.m.
    Status: Investigating
    Update: Our team is investigating reports of slow page loads across the app. Some customers may notice a delay when attempting to use or log into Help Scout. We'll update you as soon as we have more information.

Updates:

  • Time: Aug. 31, 2024, 4:33 p.m.
    Status: Resolved
    Update: The issue with Docs has been resolved. Thanks so much for your patience!
  • Time: Aug. 31, 2024, 4:12 p.m.
    Status: Monitoring
    Update: Our team has resolved the issue and we are monitoring to ensure it's been corrected.
  • Time: Aug. 31, 2024, 3:17 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Docs site intermittently experiencing long load times and errors. We will share updates here as soon as we have them.

Updates:

  • Time: Aug. 21, 2024, 10:44 p.m.
    Status: Resolved
    Update: Looks like we're in the clear! All areas of the app are functional again and email queues are just about empty, so we're closing this one out. Apologies for the trouble today folks, thank you for your patience!
  • Time: Aug. 21, 2024, 10:22 p.m.
    Status: Monitoring
    Update: Our team is continuing to work on getting delayed emails into Help Scout and we are closely monitoring the situation. Everything should be back to normal very soon!
  • Time: Aug. 21, 2024, 9:32 p.m.
    Status: Monitoring
    Update: Inbox, Docs, Beacon, and our API are working again. Inbound emails may be slightly delayed while we are working on getting all emails into Help Scout.
  • Time: Aug. 21, 2024, 9:19 p.m.
    Status: Investigating
    Update: We're working on getting Help Scout back up as quickly as possible. We appreciate your patience!
  • Time: Aug. 21, 2024, 8:59 p.m.
    Status: Investigating
    Update: We're seeing connection issues across Help Scout that are causing problems logging into accounts, working in the inbox, and accessing Docs sites. We're working on getting services back to a stable point. Inbound and outbound email will be delayed until we can get this sorted. We'll continue to update here as we have more information.
  • Time: Aug. 21, 2024, 8:46 p.m.
    Status: Investigating
    Update: We’re seeing reports of trouble accessing the inbox in Help Scout and are actively investigating.

Updates:

  • Time: Aug. 21, 2024, 11:39 a.m.
    Status: Resolved
    Update: We experienced ~10 minutes of slowness with Help Scout today. The underlying issue was quickly spotted and resolved, but during this period, you may have encountered issues with slow loading in your account. The issue began at roughly 12:15 pm (GMT)and was resolved within 10 minutes. Thank you for your patience during this time.

Updates:

  • Time: Aug. 16, 2024, 11:11 a.m.
    Status: Resolved
    Update: We experienced ~30 mins of downtime with our Live Chat API today. This issue was quickly spotted & resolved, but during this period, you may have encountered issues with incoming Live Chats through Beacon. The downtime began around 11:30am GMT, and was resolved by noon. Thank you for your patience while we worked to get this resolved!

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Frequently Asked Questions - Help Scout

Is there a Help Scout outage?
The current status of Help Scout is: Systems Active
Where can I find the official status page of Help Scout?
The official status page for Help Scout is here
How can I get notified if Help Scout is down or experiencing an outage?
To get notified of any status changes to Help Scout, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Help Scout every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Help Scout do?
Help Scout provides a shared inbox, help center, and live chat software to efficiently manage customer communications for your team.

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