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Is there an Help Scout outage?

Help Scout status: Systems Active

Last checked: 7 minutes ago

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Help Scout outages and incidents

Outage and incident data over the last 30 days for Help Scout.

There have been 1 outages or incidents for Help Scout in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Help Scout

Outlogger tracks the status of these components for Xero:

AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Docs API Active
Mailbox API 2.0 Active
Component Status
AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Active
Docs API Active
Mailbox API 2.0 Active

Latest Help Scout outages and incidents.

View the latest incidents for Help Scout and check for official updates:

Updates:

  • Time: Aug. 15, 2024, 4:22 p.m.
    Status: Resolved
    Update: We experienced 5 minutes of connection issues due to our cloud provider and recovered automatically. The downtime began at 11:05a ET and ended at 11:10.

Updates:

  • Time: Aug. 14, 2024, 5:43 p.m.
    Status: Resolved
    Update: We've identified the source of the issue and are seeing things work as expected. Thanks for your patience!
  • Time: Aug. 14, 2024, 5:14 p.m.
    Status: Investigating
    Update: We're seeing errors when attempting to load the Inbox and are actively investigating. Thank you for you patience!

Updates:

  • Time: Aug. 1, 2024, 3:19 p.m.
    Status: Resolved
    Update: We've found the source of the issue and have solved the issue with page loads. Thank you for your patience!
  • Time: Aug. 1, 2024, 2:46 p.m.
    Status: Investigating
    Update: We're continuing to investigate the situation causing slow page loads. Thank you for your patience!
  • Time: Aug. 1, 2024, 2:14 p.m.
    Status: Investigating
    Update: We're investigating reports of slow page loads across the app. Some customers may notice a delay when attempting to use Help Scout. We'll update you as soon as we have more information.

Updates:

  • Time: July 9, 2024, 6:11 p.m.
    Status: Resolved
    Update: This incident has been resolved. Sidebar apps and Docs article previews are operating smoothly. Thank you for your patience today!
  • Time: July 9, 2024, 5:22 p.m.
    Status: Identified
    Update: We've identified the source of the issue and are working on remediating.
  • Time: July 9, 2024, 4:50 p.m.
    Status: Investigating
    Update: We're seeing errors when loading some sidebar apps and Docs article previews. We're currently investigating and will share updates as soon as we have them.

Updates:

  • Time: June 26, 2024, 11:59 p.m.
    Status: Resolved
    Update: Our mobile apps are stable and running smoothly. Thank you for your patience.
  • Time: June 26, 2024, 11:44 p.m.
    Status: Monitoring
    Update: Mobile apps are running smoothly again. We'll keep an eye on this issue for a bit longer to make sure everything is ok.
  • Time: June 26, 2024, 11:25 p.m.
    Status: Identified
    Update: We've identified the issue affecting our mobile apps and are working on a resolution.
  • Time: June 26, 2024, 11:09 p.m.
    Status: Investigating
    Update: We’ve been alerted to a problem with Help Scout's Mobile app, which impacts both the Android and iOS - we’re investigating and we'll be posting updates here.

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Frequently Asked Questions - Help Scout

Is there a Help Scout outage?
The current status of Help Scout is: Systems Active
Where can I find the official status page of Help Scout?
The official status page for Help Scout is here
How can I get notified if Help Scout is down or experiencing an outage?
To get notified of any status changes to Help Scout, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Help Scout every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Help Scout do?
Help Scout provides a shared inbox, help center, and live chat software to efficiently manage customer communications for your team.

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