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Is there an Helpshift outage?

Helpshift status: Systems Active

Last checked: a minute ago

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Helpshift outages and incidents

Outage and incident data over the last 30 days for Helpshift.

There have been 1 outages or incidents for Helpshift in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpshift

Outlogger tracks the status of these components for Xero:

Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active
Component Status
Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active

Latest Helpshift outages and incidents.

View the latest incidents for Helpshift and check for official updates:

Updates:

  • Time: Oct. 22, 2023, 4:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 22, 2023, 4:08 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 22, 2023, 3:54 p.m.
    Status: Investigating
    Update: We are experience degraded performance in our Time Based Automations. Currently, the team is investigating the issue. We will keep you posted on the progress.

Updates:

  • Time: Oct. 19, 2023, 7:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 19, 2023, 5:16 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Oct. 19, 2023, 8:37 a.m.
    Status: Resolved
    Update: The backend team has undone the recent change, and it appears that all the existing workflows are working just fine.
  • Time: Oct. 19, 2023, 8:34 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 19, 2023, 8:03 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 19, 2023, 8:03 a.m.
    Status: Investigating
    Update: We are seeing some issues with Feedback Bots reopen step execution. Our team is currently investigating the problem and working on a solution to fix it.

Updates:

  • Time: Oct. 17, 2023, 12:19 p.m.
    Status: Resolved
    Update: We have released the fix. Issue is now resolved.
  • Time: Oct. 17, 2023, 11:57 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 17, 2023, 10:54 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 17, 2023, 10:53 a.m.
    Status: Investigating
    Update: We've observed some degradation in our auto-assignment system. Our team is currently investigating the problem and working on a solution to fix it.

Updates:

  • Time: Oct. 4, 2023, 9:51 a.m.
    Status: Resolved
    Update: We are pleased to inform you that our technical team has successfully implemented the necessary fixes, and our API services are now up and running smoothly. Once again, thank you for your patience and understanding during this time. We apologize for any inconvenience this disruption may have caused. If you have any immediate concerns or questions, please contact our customer support team at [email protected].
  • Time: Oct. 4, 2023, 9:06 a.m.
    Status: Monitoring
    Update: We have implemented the fix to this issue. Our API services are back to normal. We are monitoring the fix.
  • Time: Oct. 4, 2023, 8:28 a.m.
    Status: Investigating
    Update: Currently, the team is working on scaling up the application cluster to mitigate the issue. Please note that we are working on this issue with the highest priority, and we are sure, we will soon be able to resolve this issue. We apologize for any inconvenience and will post another update as soon as we learn more.
  • Time: Oct. 4, 2023, 7:55 a.m.
    Status: Investigating
    Update: We're experiencing a service outage with our REST APIs. Our team is currently working to restore the service. We apologize for any inconvenience. Your external scripts that use Helpshift's REST APIs may be affected. Kindly expect our next update in 30 mins.

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Frequently Asked Questions - Helpshift

Is there a Helpshift outage?
The current status of Helpshift is: Systems Active
Where can I find the official status page of Helpshift?
The official status page for Helpshift is here
How can I get notified if Helpshift is down or experiencing an outage?
To get notified of any status changes to Helpshift, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpshift every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpshift do?
Helpshift provides mobile apps and games with a customer service platform that offers an enhanced in-app help experience.

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