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Is there an Helpshift outage?

Helpshift status: Systems Active

Last checked: a minute ago

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Helpshift outages and incidents

Outage and incident data over the last 30 days for Helpshift.

There have been 1 outages or incidents for Helpshift in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpshift

Outlogger tracks the status of these components for Xero:

Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active
Component Status
Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active

Latest Helpshift outages and incidents.

View the latest incidents for Helpshift and check for official updates:

Updates:

  • Time: Oct. 4, 2023, 2:49 a.m.
    Status: Resolved
    Update: We are pleased to inform you that our technical team has successfully implemented the necessary fixes, and our API services are now up and running smoothly. 1. **Issue Resolved:** The technical issue that caused the disruption has been identified and resolved. 2. **Feedback:** Your feedback is invaluable to us. If you encounter any further issues or have suggestions for improvement, please don't hesitate to reach out to our support team. Once again, thank you for your patience and understanding during this time. We apologize for any inconvenience this disruption may have caused, and we are dedicated to providing you with the high-quality services you deserve. We greatly appreciate your trust in us as your service provider, and we look forward to serving you without interruption in the future. If you have any immediate concerns or questions, please contact our customer support team at [email protected]
  • Time: Oct. 4, 2023, 2:13 a.m.
    Status: Monitoring
    Update: We have implemented the fix to this issue and currently, our API services are back to normal. We are monitoring the fix.
  • Time: Oct. 4, 2023, 12:31 a.m.
    Status: Investigating
    Update: We are again seeing increased error rate in HS API service. We are investigating further.
  • Time: Oct. 3, 2023, 10:18 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 3, 2023, 9:11 p.m.
    Status: Investigating
    Update: We are experiencing issues with the HS-API. We are currently investigating on this issue.

Updates:

  • Time: Sept. 28, 2023, 2:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 28, 2023, 2:20 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 28, 2023, 2 p.m.
    Status: Investigating
    Update: The WebSDK API statistics have shown a significant increase in response times, accompanied by a decrease in the number of API requests.

Updates:

  • Time: Sept. 5, 2023, 8:01 p.m.
    Status: Resolved
    Update: We have fixed this issue. The Analytics dashboard is operational now.
  • Time: Sept. 5, 2023, 7:14 p.m.
    Status: Investigating
    Update: We are trying to get in touch with our Embedded BI provider. We are currently investigating more on this issue
  • Time: Sept. 5, 2023, 6 p.m.
    Status: Investigating
    Update: We are facing issue with Dashboard Analytics. As per the initial investigation it seems that this is an issue with one of our Embedded BI provider. We are currently investigating more on this issue.

Updates:

  • Time: Aug. 25, 2023, 4:51 p.m.
    Status: Resolved
    Update: The lag is now back to normal. This issue is resolved.
  • Time: Aug. 25, 2023, 4:51 p.m.
    Status: Resolved
    Update: The lag is now back to normal. This issue is resolved.
  • Time: Aug. 25, 2023, 3:07 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: Aug. 25, 2023, 3:07 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Aug. 21, 2023, 7:40 p.m.
    Status: Resolved
    Update: The lag is now back to normal. This issue is resolved.
  • Time: Aug. 21, 2023, 5:33 p.m.
    Status: Monitoring
    Update: The lag is back to normal. We are monitoring the situation.
  • Time: Aug. 21, 2023, 4:25 p.m.
    Status: Investigating
    Update: Noticing an increased delay in webhook delivery from Helpshift, due to a spike in traffic

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Frequently Asked Questions - Helpshift

Is there a Helpshift outage?
The current status of Helpshift is: Systems Active
Where can I find the official status page of Helpshift?
The official status page for Helpshift is here
How can I get notified if Helpshift is down or experiencing an outage?
To get notified of any status changes to Helpshift, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpshift every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpshift do?
Helpshift provides mobile apps and games with a customer service platform that offers an enhanced in-app help experience.

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