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Is there an Lightfoot outage?

Lightfoot status: Systems Active

Last checked: 4 minutes ago

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Lightfoot outages and incidents

Outage and incident data over the last 30 days for Lightfoot.

There have been 3 outages or incidents for Lightfoot in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Lightfoot

Outlogger tracks the status of these components for Xero:

Driver Mobile App Active
Fleet Management API (data.lightfoot.co.uk) Active
Fleet Management Portal (my.lightfoot.co.uk) Active
Component Status
Driver Mobile App Active
Fleet Management API (data.lightfoot.co.uk) Active
Fleet Management Portal (my.lightfoot.co.uk) Active

Latest Lightfoot outages and incidents.

View the latest incidents for Lightfoot and check for official updates:

Updates:

  • Time: Aug. 3, 2022, 11:33 a.m.
    Status: Resolved
    Update: The Lightfoot servers have finished processing the backlog of data and everything is now back to normal, we apologise for any inconvenience caused.
  • Time: Aug. 3, 2022, 9:59 a.m.
    Status: Monitoring
    Update: A solution has been implemented and the server is working through a backlog of data. We are estimating that this should be complete by 13:00 BST.
  • Time: Aug. 3, 2022, 9:34 a.m.
    Status: Investigating
    Update: We are currently investigating a delay in data being displayed in the Lightfoot Portal. This means that some tracking information displayed on the Fleet Management Portal may be slightly delayed. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

Updates:

  • Time: May 20, 2022, 4:46 p.m.
    Status: Resolved
    Update: The server has completed processing the backlog of data and this issue is now resolved. We apologise for any inconvenience caused by this issue.
  • Time: May 20, 2022, 2:47 p.m.
    Status: Monitoring
    Update: A solution has been implemented and the server is working through a backlog of data. We are estimating that this should be complete by 18:00 BST.
  • Time: May 20, 2022, 9:20 a.m.
    Status: Investigating
    Update: We are investigating an intermittent issue where a small number of vehicles’ latest locations are delayed in the Fleet Portal. This does not affect the operation of Lightfoot devices in-cab or historical reporting. We apologise for any inconvenience caused whilst we investigate this issue.

Updates:

  • Time: May 20, 2022, 4:46 p.m.
    Status: Resolved
    Update: The server has completed processing the backlog of data and this issue is now resolved. We apologise for any inconvenience caused by this issue.
  • Time: May 20, 2022, 2:47 p.m.
    Status: Monitoring
    Update: A solution has been implemented and the server is working through a backlog of data. We are estimating that this should be complete by 18:00 BST.
  • Time: May 20, 2022, 9:20 a.m.
    Status: Investigating
    Update: We are investigating an intermittent issue where a small number of vehicles’ latest locations are delayed in the Fleet Portal. This does not affect the operation of Lightfoot devices in-cab or historical reporting. We apologise for any inconvenience caused whilst we investigate this issue.

Updates:

  • Time: April 27, 2022, 9:32 p.m.
    Status: Resolved
    Update: The Lightfoot servers finished processing the backlog of data at 19:30 UTC and everything is now back to normal. We apologise for any inconvenience caused.
  • Time: April 27, 2022, 4:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data.
  • Time: April 27, 2022, 1:03 p.m.
    Status: Identified
    Update: The issue has been identified and we are attempting to implement a resolution. There may be some degraded performance in the Fleet Management Portal and API during this period. We apologise for any inconvenience this may cause and we are working to resolve the issue as swiftly as possible.
  • Time: April 27, 2022, 11:52 a.m.
    Status: Investigating
    Update: We are currently experiencing a drop in traffic from in-cab Lightfoot devices to our servers. As a result, the tracking information displayed on the Fleet Management Portal may be out-of-date. The Lightfoot devices will retain their data and transmit this in when possible so that no data will be lost.

Updates:

  • Time: April 27, 2022, 9:32 p.m.
    Status: Resolved
    Update: The Lightfoot servers finished processing the backlog of data at 19:30 UTC and everything is now back to normal. We apologise for any inconvenience caused.
  • Time: April 27, 2022, 4:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. There may still be a delay in real-time vehicle/driver positions on the Fleet Management portal while the Lightfoot servers work to clear the backlog of incoming data.
  • Time: April 27, 2022, 1:03 p.m.
    Status: Identified
    Update: The issue has been identified and we are attempting to implement a resolution. There may be some degraded performance in the Fleet Management Portal and API during this period. We apologise for any inconvenience this may cause and we are working to resolve the issue as swiftly as possible.
  • Time: April 27, 2022, 11:52 a.m.
    Status: Investigating
    Update: We are currently experiencing a drop in traffic from in-cab Lightfoot devices to our servers. As a result, the tracking information displayed on the Fleet Management Portal may be out-of-date. The Lightfoot devices will retain their data and transmit this in when possible so that no data will be lost.

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Frequently Asked Questions - Lightfoot

Is there a Lightfoot outage?
The current status of Lightfoot is: Systems Active
Where can I find the official status page of Lightfoot?
The official status page for Lightfoot is here
How can I get notified if Lightfoot is down or experiencing an outage?
To get notified of any status changes to Lightfoot, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Lightfoot every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Lightfoot do?
Introducing Lightfoot, a fleet management solution for petrol, diesel, and electric vehicles, with in-cab coaching and driver rewards.

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