Time: July 17, 2018, 6:03 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: July 16, 2018, 7:13 p.m.

Status: Investigating

Update: Dear LiveWorld customers, We will be releasing a minor update to our platform's API tomorrow, July 17th 2018, at noon PDT. This update will disable older, insecure versions of TLS encryption. There will be no downtime to this upgrade and will only affect external API connections. Let us know if you have any questions. Sincerely, LiveWorld Product and Engineering

Time: May 23, 2018, 7:19 p.m.

Status: Resolved

Update: Thank you for using LiveWorld SaaS Conversational Management platform and services! This month, we are updating our <a href="https://www.liveworld.com/privacy-policy">Privacy Policy</a> to make it easier for you to understand what information we collect and why we collect it. We’re making these updates to reflect new data protection regulations coming into effect in the European Union (General Data Protection Regulation -GDPR), These updates give you more clarity and control over how we collect and use personal data when delivering our world-class products and services. We embrace these changes, and our <a href="https://www.liveworld.com/privacy-policy">Privacy Policy</a> updates are intended to reflect the transparency this law requires. If you have any questions about these changes, feel free to reach out to us at <a href="mailto:[email protected]">[email protected]</a> We are proud to be of service to you! LiveWorld

Time: May 18, 2018, 5:52 p.m.

Status: Resolved

Update: Hello everyone 📣, Happy to report that this incident is closed. This was due to an unfortunate action from Twitter without contacting us. Action Required: Note that your Twitter feeds will not resume receiving content and catching up until you (one of your Admin user) takes a minute to re-authenticate your Twitter account with our application (in the Admin section). . . Bummer, we know, nothing is ever easy . . . If you need assistance, do not hesitate to contact us. Smooth ⛵️ Your LiveWorld Team

Time: May 18, 2018, 1:48 p.m.

Status: Monitoring

Update: We have implemented a fix at this time. We are working to reactivate each Twitter account now to finish the process. Thank you for your patience.

Time: May 18, 2018, 12:27 p.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: May 18, 2018, 12:27 p.m.

Status: Investigating

Update: Hi everyone, We are currently working to resolve an issue with our integration with the Twitter API. Until this is resolved we will be unable to send or receive messages with the Twitter platform. Thank you for your patience while we remedy this situation.

Time: May 9, 2018, 2:06 a.m.

Status: Resolved

Update: Dear LiveWorld customers, This is a reminder that you can read our release notes for what this release includes: https://help.login.liveworld.com/customer/en/portal/articles/2937744-release-notes-for-may-2018 We also updated a number of help articles recently such as about our Slack Integration and best practices for how to use Public to Private Transitions for Customer Service. These are simple to find via search. Let us know if you have any questions. Sincerely, LiveWorld Product and Engineering

Time: April 30, 2018, 8:30 p.m.

Status: Resolved

Update: We're about to push out a minor code fix to remedy the intermittent difficulties. We do not expect any downtime for this patch.

Time: April 30, 2018, 8:09 p.m.

Status: Identified

Update: We're about to push out a minor code fix to remedy the intermittent difficulties. We do not expect any downtime for this patch.

Time: April 30, 2018, 6:41 a.m.

Status: Identified

Update: Dear Customers, Some of your users may have experienced difficulties getting access to the platform. This has been sporadic and for very short amount of times (1-3 mins) over the last several hours. Our team has reset our web servers and clear all failed attempts. We are not seeing anything else abnormal. We are back to smooth sailing, but will continue to watch. The LiveWorld team