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Is there an LiveWorld outage?

LiveWorld status: Systems Active

Last checked: 7 minutes ago

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LiveWorld outages and incidents

Outage and incident data over the last 30 days for LiveWorld.

There have been 0 outages or incidents for LiveWorld in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LiveWorld

Outlogger tracks the status of these components for Xero:

API communication (receiving data) Active
API communication (sending data) Active
User Interface / Front End Active
Component Status
Active
API communication (receiving data) Active
API communication (sending data) Active
Active
User Interface / Front End Active

Latest LiveWorld outages and incidents.

View the latest incidents for LiveWorld and check for official updates:

Updates:

  • Time: March 8, 2018, 5:54 p.m.
    Status: Resolved
    Update: Our hosting provider (as well as the broader Internet) was affected by a broad-based DDOS (distributed denial of service) attack that has ended. The LiveWorld platform is back to normal operations.
  • Time: March 8, 2018, 4:34 p.m.
    Status: Investigating
    Update: Our servers have been experiencing delays processing incoming content and outgoing replies. We are actively investigating and will update you as soon as we have new info. Thank you for your patience.

Updates:

  • Time: Feb. 1, 2018, 4:11 p.m.
    Status: Resolved
    Update: Over the past few days, we have released a series of code improvements and database optimizations that have resulted in increased processing speed, a reduction in time retrieving content, and further enhanced our platform's scalability. We will continue to monitor and apply enhancements as appropriate. Thank you for your patience.
  • Time: Jan. 25, 2018, 3:04 a.m.
    Status: Monitoring
    Update: Content processing is back to full performance, and we are closely monitoring to catch any delays that may crop up. Meanwhile, we are preparing a patch to fine-tune some aspects of content processing. Although content processing is normal at this time, we will leave this incident in the "Monitoring" state until we release the patch.
  • Time: Jan. 24, 2018, 3:42 p.m.
    Status: Identified
    Update: We have identified several overlapping causes for yesterday's content processing (mainly a slowdown on incoming content, but also causing some errors posting replies). We took steps yesterday afternoon (PST) to mitigate them in the short term and are working today to remedy them for the long term.
  • Time: Jan. 23, 2018, 9:08 p.m.
    Status: Investigating
    Update: Dear all, Some of our servers have been under heavy stress processing incoming content or outgoing replies for a couple of hrs. It seems to affect only some accounts and mostly Twitter streams. We have immediately refreshed and tuned the affected servers. Since then, we see content coming in spikes while servers are still catching up. However, we are very actively investigating and tuning further and will update you as soon as we have new info. Sorry for the inconvenience The LiveWorld team

Updates:

  • Time: Dec. 12, 2017, 8:28 p.m.
    Status: Resolved
    Update: Dear customers, We implemented a small enhancement patch to fix this minor issue and we monitored it. Happy to report: We are all back to smooth sailing. ☀️ ⛵️ Enjoy !
  • Time: Dec. 12, 2017, 7:30 p.m.
    Status: Identified
    Update: Dear Customers, This preventive note is only for our customers, who monitor customer-specific web form channels via our platform. If you are not one of those or do not have any idea what this content is, then this does not affect you and feel free to discard this message. 👍 Our Engineering team has noted an increase in activity on our custom APIs bringing this specialty type of content (web form) to you. We are already looking at ways to eliminate this situation to avoid any possible visible slowdown on these specific channels. More soon... The LiveWorld Team

Updates:

  • Time: Dec. 1, 2017, 9:59 p.m.
    Status: Resolved
    Update: Hooray 📣 ! Happy to report that the LiveWorld platform is humming.⚙ The little enhancement we deployed delivered its magic for those actively working with Bots on Messenger. For all others, it is all smooth sailing ⛵️
  • Time: Dec. 1, 2017, 9:16 p.m.
    Status: Monitoring
    Update: Hi all, We have just deployed a very tiny performance enhancement fix few minutes ago, as expected. All users should have access to the platform again. We recommend logging out and back in. And we are now monitoring closely for any issues for the next hour... Enjoy the LiveWorld platform!
  • Time: Dec. 1, 2017, 6:40 p.m.
    Status: Identified
    Update: Our developers have identified the cause and are coming up with a low-impact patch that we will deploy before the end of the business day, Pacific time. We will update this issue just before deploy the patch, which should entail no (or, at most, only momentary) downtime for agents in the platform.
  • Time: Dec. 1, 2017, 6:15 p.m.
    Status: Investigating
    Update: We have detected a slight performance degradation on certain Facebook Messenger conversations that involve 3rd-party bots. We are investigating, and will update this incident as soon as we have news. The issue is limited to the Messages module, and has no effect on general platform performance.

Updates:

  • Time: Nov. 17, 2017, 9:03 p.m.
    Status: Resolved
    Update: Our fix has allowed our systems to resume operating as normal. We will continue to monitor but you may consider the system back to normal. Thank you!
  • Time: Nov. 17, 2017, 2:58 a.m.
    Status: Monitoring
    Update: We have identified an issue and have applied a fix. We are currently monitoring the situation.
  • Time: Nov. 16, 2017, 8:50 p.m.
    Status: Investigating
    Update: Users have reported that the LiveWorld platform is experiencing slow or incomplete page loads and other sluggish behavior. We are investigating and will report our findings and resolution.

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Frequently Asked Questions - LiveWorld

Is there a LiveWorld outage?
The current status of LiveWorld is: Systems Active
Where can I find the official status page of LiveWorld?
The official status page for LiveWorld is here
How can I get notified if LiveWorld is down or experiencing an outage?
To get notified of any status changes to LiveWorld, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LiveWorld every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LiveWorld do?
A digital agency that offers social media and technology solutions to enhance engagement, influence behavior, and safeguard brands.

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