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Is there an LoopUp outage?

LoopUp status: Systems Active

Last checked: 8 minutes ago

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LoopUp outages and incidents

Outage and incident data over the last 30 days for LoopUp.

There have been 1 outages or incidents for LoopUp in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LoopUp

Outlogger tracks the status of these components for Xero:

Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active
Component Status
Active
Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active

Latest LoopUp outages and incidents.

View the latest incidents for LoopUp and check for official updates:

Updates:

  • Time: Aug. 20, 2021, 10:41 a.m.
    Status: Resolved
    Update: All services were fully restored as of 11:35 BST on 20th August 2021. If you experience any new issues, please contact [email protected]
  • Time: Aug. 20, 2021, 9:58 a.m.
    Status: Identified
    Update: We are currently investigating an issue impacting LoopUp Remote Meetings. Meeting attendees who are viewing shared content (via LoopUp screen share) will be presented with an error message. Screen sharing remains functional. We’re aware of the issue and are addressing this as a priority. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].

Updates:

  • Time: July 21, 2021, 11:05 a.m.
    Status: Resolved
    Update: We have taken steps to resolve this issue and believe it is now fully resolved. If you experience any new issues, please contact [email protected]
  • Time: July 21, 2021, 10:27 a.m.
    Status: Monitoring
    Update: We have taken steps to resolve this issue and are monitoring for any further impact. The impact was limited to APAC outbound. If you continue to experience issues, please contact [email protected]
  • Time: July 21, 2021, 9:18 a.m.
    Status: Identified
    Update: Outbound calls to APAC numbers continue to experience problems. We are therefore reviewing a workaround solution whilst continuing to investigate the incident.
  • Time: July 21, 2021, 8:21 a.m.
    Status: Identified
    Update: The incident has been escalated to our SBC manufacturer and is being investigated at high priority. We will continue to provide updates.
  • Time: July 21, 2021, 7:58 a.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting our service in APAC . Some users may be unable to make outbound calls. We will provide more information as soon as it is available. Sorry for any inconvenience.

Updates:

  • Time: July 21, 2021, 11:05 a.m.
    Status: Resolved
    Update: We have taken steps to resolve this issue and believe it is now fully resolved. If you experience any new issues, please contact [email protected]
  • Time: July 21, 2021, 10:27 a.m.
    Status: Monitoring
    Update: We have taken steps to resolve this issue and are monitoring for any further impact. The impact was limited to APAC outbound. If you continue to experience issues, please contact [email protected]
  • Time: July 21, 2021, 9:18 a.m.
    Status: Identified
    Update: Outbound calls to APAC numbers continue to experience problems. We are therefore reviewing a workaround solution whilst continuing to investigate the incident.
  • Time: July 21, 2021, 8:21 a.m.
    Status: Identified
    Update: The incident has been escalated to our SBC manufacturer and is being investigated at high priority. We will continue to provide updates.
  • Time: July 21, 2021, 7:58 a.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting our service in APAC . Some users may be unable to make outbound calls. We will provide more information as soon as it is available. Sorry for any inconvenience.

Updates:

  • Time: July 9, 2021, 8:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 9, 2021, 4:08 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 9, 2021, 2:23 p.m.
    Status: Investigating
    Update: We are aware of an issue preventing customers from accessing recordings and replays of their events. This has been escalated to the necessary teams - investigative and remedial work is currently underway. Should you require immediate access to your files, please contact [email protected] and a member of our team will assist. We apologise for any inconvenience and will provide updates when possible.

Updates:

  • Time: July 9, 2021, 8:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 9, 2021, 4:08 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 9, 2021, 2:23 p.m.
    Status: Investigating
    Update: We are aware of an issue preventing customers from accessing recordings and replays of their events. This has been escalated to the necessary teams - investigative and remedial work is currently underway. Should you require immediate access to your files, please contact [email protected] and a member of our team will assist. We apologise for any inconvenience and will provide updates when possible.

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Frequently Asked Questions - LoopUp

Is there a LoopUp outage?
The current status of LoopUp is: Systems Active
Where can I find the official status page of LoopUp?
The official status page for LoopUp is here
How can I get notified if LoopUp is down or experiencing an outage?
To get notified of any status changes to LoopUp, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LoopUp every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LoopUp do?
LoopUp offers a centralized telephony solution for multinational businesses, simplifying management and support while delivering cost savings. They are a leading provider for Microsoft's Operator Connect program.

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