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Is there an LoopUp outage?

LoopUp status: Systems Active

Last checked: 8 minutes ago

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LoopUp outages and incidents

Outage and incident data over the last 30 days for LoopUp.

There have been 1 outages or incidents for LoopUp in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LoopUp

Outlogger tracks the status of these components for Xero:

Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active
Component Status
Active
Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active

Latest LoopUp outages and incidents.

View the latest incidents for LoopUp and check for official updates:

Updates:

  • Time: Feb. 7, 2022, 1:07 p.m.
    Status: Resolved
    Update: Our Teams have been monitoring this issue and have marked it as resolved as of 12:00 GMT / 07:00 EST / 04:00 PST on Monday 7th February 2022. If you would like any further information about our investigation or experience any new issues, please reach out to our Support Team at [email protected].
  • Time: Feb. 3, 2022, 5:55 p.m.
    Status: Monitoring
    Update: A fix has been implemented, as of 17:35 GMT / 12:35 EST / 09:35 PST. Since this time, we have not been able to reproduce the issue in any of our test environments. If you have any questions or experience any issues after this time, please contact our Support Team at [email protected].
  • Time: Feb. 3, 2022, 5:21 p.m.
    Status: Identified
    Update: We're currently investigating an issue impacting our Cloud Telephony service in AMER. Some users may experience dead air/no audio when placing an inbound call to Teams. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].

Updates:

  • Time: Jan. 28, 2022, 2:14 p.m.
    Status: Resolved
    Update: This incident has now been resolved, with no impact to any of our platforms or services. If you have any questions, please contact our 24/7 Support Team at [email protected].
  • Time: Jan. 14, 2022, 11:51 a.m.
    Status: Monitoring
    Update: Date: 14th January 2022 [NO IMPACT] As of the 14th January 2022, this incident has been moved into the final stages of monitoring. Further updates will only be posted as required. Our real-time proactive Threat and Security Management Systems have found no vulnerabilities against the Log4j library. Key members of the Team will continue to monitor for further developments. If you have any questions, please contact our Support Team at [email protected].
  • Time: Dec. 23, 2021, 12:21 p.m.
    Status: Monitoring
    Update: Date: 14th December 2021 Through our proactive Security Management capabilities, we have been alerted to a flaw with a library (Log4j) that is used extensively in web applications globally. Our real-time proactive Threat and Security Management Systems have so far found no vulnerabilities against the Log4j library. We are continually monitoring this in parallel with running additional in-depth scans at regular intervals as part of our Security Incident Management process. If you have any questions, please contact our Support Team at [email protected]. --- Date: 17th December 2021 As this issue is still developing, we continue to maintain regular contact with our security vendors, who are helping us determine best practices and any mitigation steps. Key members of the LoopUp Network Operations Security Team will continue to monitor for further developments. If you have any questions, please contact our Support Team at [email protected]. --- Date: 20th December 2021 The LoopUp Network Operations Security Team have reviewed the 3rd Vulnerability discovered for this original CVE (CVE-2021-45105). They have confirmed that LoopUp has not been impacted by CVE-2021-45046 or CVE-2021-45105. Key members of the Team will continue to monitor for further developments. If you have any questions, please contact our Support Team at [email protected]. --- Date: 23rd December 2021 Our Network Operations Security Team will continue to monitor for developments and share updates, over the holiday period. If you have any questions, please contact our 24/7 Support Team at [email protected].

Updates:

  • Time: Dec. 22, 2021, 2:44 p.m.
    Status: Resolved
    Update: Between 11:59-12:03 UTC on 22nd December 2021, some Users may have experienced issues when attempting to log in to their Admin Portal accounts at admin.loopup.com. All other services remained fully operational during this period. The issue was resolved as of 12:03 UTC on 22nd December 2021. If you experience any new issues, please contact [email protected].
  • Time: Dec. 22, 2021, 2:44 p.m.
    Status: Resolved
    Update: Between 11:59-12:03 UTC on 22nd December 2021, some Users may have experienced issues when attempting to log in to their Admin Portal accounts at admin.loopup.com. All other services remained fully operational during this period. The issue was resolved as of 12:03 UTC on 22nd December 2021. If you experience any new issues, please contact [email protected].

Updates:

  • Time: Oct. 19, 2021, 3:38 p.m.
    Status: Resolved
    Update: Between 14:59-15:05 GMT (10:59 - 11:05 EDT) on 19th October 2021, some attendees on active LoopUp remote meetings may have been unexpectedly dropped from their conferences. - This issue affected a particular subset of Users only - Those affected would have been able to immediately rejoin without any further issues - All other services remained fully operational during this period All services were fully restored as of 15:05 GMT (11:05 EDT) on 19th October 2021. If you experience any new issues, please contact [email protected].

Updates:

  • Time: Oct. 19, 2021, 3:38 p.m.
    Status: Resolved
    Update: Between 14:59-15:05 GMT (10:59 - 11:05 EDT) on 19th October 2021, some attendees on active LoopUp remote meetings may have been unexpectedly dropped from their conferences. - This issue affected a particular subset of Users only - Those affected would have been able to immediately rejoin without any further issues - All other services remained fully operational during this period All services were fully restored as of 15:05 GMT (11:05 EDT) on 19th October 2021. If you experience any new issues, please contact [email protected].

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Frequently Asked Questions - LoopUp

Is there a LoopUp outage?
The current status of LoopUp is: Systems Active
Where can I find the official status page of LoopUp?
The official status page for LoopUp is here
How can I get notified if LoopUp is down or experiencing an outage?
To get notified of any status changes to LoopUp, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LoopUp every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LoopUp do?
LoopUp offers a centralized telephony solution for multinational businesses, simplifying management and support while delivering cost savings. They are a leading provider for Microsoft's Operator Connect program.

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