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Is there an LoopUp outage?

LoopUp status: Systems Active

Last checked: 35 seconds ago

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LoopUp outages and incidents

Outage and incident data over the last 30 days for LoopUp.

There have been 1 outages or incidents for LoopUp in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for LoopUp

Outlogger tracks the status of these components for Xero:

Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active
Component Status
Active
Admin Portal Active
Asia-Pacific Active
Europe, the Middle East and Africa Active
Latin America Active
North America Active
Oceania Active
South Africa Active
Active
Apps Active
Audio Platform Active
Event Viewer Active
Slide Share Active
Webcasting Active
Active
Apps Active
Audio Conferencing Active
Screen Sharing Active
Video Sharing Active

Latest LoopUp outages and incidents.

View the latest incidents for LoopUp and check for official updates:

Updates:

  • Time: Oct. 14, 2021, 8:57 a.m.
    Status: Resolved
    Update: Our engineers have been monitoring this issue for 24 hours and we are happy to mark this as resolved. If you experience any new issues, please contact [email protected].
  • Time: Oct. 13, 2021, 8:46 a.m.
    Status: Monitoring
    Update: As of 09:10 BST, this issue is no longer reproducible and attendees will not see any error messages when recording their screen sharing sessions. We will continue to monitor this issue. Please reach out to our Support Team at [email protected] if you have any questions or concerns in regards to your recordings.
  • Time: Oct. 13, 2021, 7:54 a.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting LoopUp Remote Meetings. Attendees who attempt to record a screen sharing session OR launch screen sharing on a meeting that is being recorded will see an error message to confirm: "Screen share recording has not started due to a technical error. Your audio recording will continue to be processed normally" We’re aware of the issue and are working on it urgently. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].

Updates:

  • Time: Oct. 14, 2021, 8:57 a.m.
    Status: Resolved
    Update: Our engineers have been monitoring this issue for 24 hours and we are happy to mark this as resolved. If you experience any new issues, please contact [email protected].
  • Time: Oct. 13, 2021, 8:46 a.m.
    Status: Monitoring
    Update: As of 09:10 BST, this issue is no longer reproducible and attendees will not see any error messages when recording their screen sharing sessions. We will continue to monitor this issue. Please reach out to our Support Team at [email protected] if you have any questions or concerns in regards to your recordings.
  • Time: Oct. 13, 2021, 7:54 a.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting LoopUp Remote Meetings. Attendees who attempt to record a screen sharing session OR launch screen sharing on a meeting that is being recorded will see an error message to confirm: "Screen share recording has not started due to a technical error. Your audio recording will continue to be processed normally" We’re aware of the issue and are working on it urgently. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].

Updates:

  • Time: Oct. 7, 2021, 4:57 p.m.
    Status: Resolved
    Update: Microsoft have confirmed that this issue has been resolved. If you experience any new issues, please contact [email protected].
  • Time: Oct. 7, 2021, 3:45 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 7, 2021, 3:34 p.m.
    Status: Monitoring
    Update: It appears that a fix has been implemented. Inbound and outbound calls in EMEA are currently routing successfully. We are monitoring the situation closely and will confirm once resolved. If you have any questions, please do not hesitate to contact us
  • Time: Oct. 7, 2021, 2:59 p.m.
    Status: Identified
    Update: Microsoft has determined that a recent update contained a misconfiguration for PSTN requests. They are reverting the update to restore service.
  • Time: Oct. 7, 2021, 2:52 p.m.
    Status: Investigating
    Update: Microsoft are currently experiencing an issue impacting Direct Routing services in EMEA. We believe the incident is affecting primarily inbound calls to UK numbers. We are aware of the issue and are working on it urgently. We will provide more information as soon as it is available. Our Support Team are available 24/7 at [email protected]

Updates:

  • Time: Oct. 7, 2021, 4:57 p.m.
    Status: Resolved
    Update: Microsoft have confirmed that this issue has been resolved. If you experience any new issues, please contact [email protected].
  • Time: Oct. 7, 2021, 3:45 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 7, 2021, 3:34 p.m.
    Status: Monitoring
    Update: It appears that a fix has been implemented. Inbound and outbound calls in EMEA are currently routing successfully. We are monitoring the situation closely and will confirm once resolved. If you have any questions, please do not hesitate to contact us
  • Time: Oct. 7, 2021, 2:59 p.m.
    Status: Identified
    Update: Microsoft has determined that a recent update contained a misconfiguration for PSTN requests. They are reverting the update to restore service.
  • Time: Oct. 7, 2021, 2:52 p.m.
    Status: Investigating
    Update: Microsoft are currently experiencing an issue impacting Direct Routing services in EMEA. We believe the incident is affecting primarily inbound calls to UK numbers. We are aware of the issue and are working on it urgently. We will provide more information as soon as it is available. Our Support Team are available 24/7 at [email protected]

Updates:

  • Time: Oct. 12, 2021, 5:40 p.m.
    Status: Resolved
    Update: Between 14:15 - 14:20 GMT (11:15 - 11:20 EDT) on 7th October 2021, some attendees on active LoopUp remote meetings may have been unexpectedly dropped from their conferences. - This issue affected a particular subset of Users only - Those affected would have been able to immediately rejoin without any further issues - All other services remained fully operational during this period All services were fully restored as of 14:20 GMT (11:20 EDT) on 7th October 2021. If you experience any new issues, please contact [email protected].
  • Time: Oct. 12, 2021, 5:40 p.m.
    Status: Resolved
    Update: Between 14:15 - 14:20 GMT (11:15 - 11:20 EDT) on 7th October 2021, some attendees on active LoopUp remote meetings may have been unexpectedly dropped from their conferences. - This issue affected a particular subset of Users only - Those affected would have been able to immediately rejoin without any further issues - All other services remained fully operational during this period All services were fully restored as of 14:20 GMT (11:20 EDT) on 7th October 2021. If you experience any new issues, please contact [email protected].

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Frequently Asked Questions - LoopUp

Is there a LoopUp outage?
The current status of LoopUp is: Systems Active
Where can I find the official status page of LoopUp?
The official status page for LoopUp is here
How can I get notified if LoopUp is down or experiencing an outage?
To get notified of any status changes to LoopUp, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of LoopUp every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does LoopUp do?
LoopUp offers a centralized telephony solution for multinational businesses, simplifying management and support while delivering cost savings. They are a leading provider for Microsoft's Operator Connect program.

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