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Is there an MessengerPeople GmbH outage?

MessengerPeople GmbH status: Systems Active

Last checked: 2 minutes ago

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MessengerPeople GmbH outages and incidents

Outage and incident data over the last 30 days for MessengerPeople GmbH.

There have been 0 outages or incidents for MessengerPeople GmbH in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MessengerPeople GmbH

Outlogger tracks the status of these components for Xero:

App (Frontend) Active
AWS s3-eu-central-1 Active
Chatbot-Engine Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Rest-API Active
Apple Business Chat Active
Facebook Messenger Active
Instagram Active
Notify Active
Telegram Active
Viber Active
WhatsApp Business Active
Component Status
App (Frontend) Active
AWS s3-eu-central-1 Active
Chatbot-Engine Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
Rest-API Active
Active
Apple Business Chat Active
Facebook Messenger Active
Instagram Active
Notify Active
Telegram Active
Viber Active
WhatsApp Business Active

Latest MessengerPeople GmbH outages and incidents.

View the latest incidents for MessengerPeople GmbH and check for official updates:

Updates:

  • Time: Dec. 1, 2020, 10:19 a.m.
    Status: Resolved
    Update: Our efforts have been successful. All systems are working as desired again.
  • Time: Dec. 1, 2020, 7:28 a.m.
    Status: Investigating
    Update: We were able to reconnect the numbers and are now monitoring the results.
  • Time: Dec. 1, 2020, 7:14 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 6, 2020, 6:29 p.m.
    Status: Resolved
    Update: We received this update ~1 hour ago: Hello, The WhatsApp Business API experienced an issue where businesses were unable to respond to customer service messages within the 24-hour window and received error messages. They received the 470 error code, meaning that the message failed to send because more than 24 hours have passed since the customer last replied to this number. The outage was reported on November 4 at 11 am PST, and we were able to resolve the issue on November 4 at 7 pm PST. Once the issue was resolved, businesses were able to resend those messages if they were still within the 24 hour window. We apologize deeply for any inconvenience. We are addressing the root cause to prevent such errors in the future. Thank You, WhatsApp API Support Team
  • Time: Nov. 6, 2020, noon
    Status: Identified
    Update: WhatsApp is working on the issue and will inform us, once they were able to fix it. Please use message templates in the meanwhile to get in contact with your customers. Most message templates are approved within a few minutes by now, so if you don't have approved message templates, you can create some and they will be ready to use quickly.
  • Time: Nov. 6, 2020, 9:54 a.m.
    Status: Investigating
    Update: The suspected timestamp does not seem to exist. At the moment it feels "random". We're also in contact with other BSPs and everyone seems to have the same problems. We're still waiting for feedback from WhatsApp.
  • Time: Nov. 6, 2020, 9:16 a.m.
    Status: Investigating
    Update: We assume that there's a certain point of time at which all "sessions" were destroyed / removed. We're trying to confirm this and find the exact timestamp.
  • Time: Nov. 6, 2020, 8:34 a.m.
    Status: Investigating
    Update: In some cases we see that messages that are definitely inside a 24h window can not be delivered. We know that WhatsApp planned updates to their infrastructure for today and we are in contact with them and try to find the issue together with WhatsApp.

Updates:

  • Time: Sept. 17, 2020, 11:07 a.m.
    Status: Resolved
    Update: Together with our Facebook contact person & engineers, we were able to solve the problem. Buttons are working properly again.
  • Time: Sept. 15, 2020, 9:22 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 15, 2020, 9:19 a.m.
    Status: Investigating
    Update: We recently found out that some button clicks are not sent to our webhooks properly. Our developers are in contact with Facebook and try to identify the issue.

Updates:

  • Time: Aug. 24, 2020, 4:25 p.m.
    Status: Resolved
    Update: All systems are coming back up - we keep on investigating how this could happen and try to prevent it from happening again in the future.
  • Time: Aug. 24, 2020, 3:33 p.m.
    Status: Investigating
    Update: We're upgrading parts of our infrastructure, on the fly, assuming that we found the bottle neck.
  • Time: Aug. 24, 2020, 3:18 p.m.
    Status: Investigating
    Update: We're still about to investigate this issue. We're very sorry for the inconvenience caused by this and are working on a solution.

Updates:

  • Time: Aug. 20, 2020, 8:36 p.m.
    Status: Resolved
    Update: Last disconnected number was reported around 5pm UTC. Everything is up and connected again.
  • Time: Aug. 20, 2020, 4:32 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 20, 2020, 4:31 p.m.
    Status: Investigating
    Update: We currently see some of our containers not being able to connect with WhatsApp. This aligns with the current reports on "downdetector" for WhatsApp. See: https://downdetector.com/status/whatsapp/ We already contacted WhatsApp.

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Frequently Asked Questions - MessengerPeople GmbH

Is there a MessengerPeople GmbH outage?
The current status of MessengerPeople GmbH is: Systems Active
Where can I find the official status page of MessengerPeople GmbH?
The official status page for MessengerPeople GmbH is here
How can I get notified if MessengerPeople GmbH is down or experiencing an outage?
To get notified of any status changes to MessengerPeople GmbH, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MessengerPeople GmbH every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does MessengerPeople GmbH do?
Sinch Engage is a comprehensive platform that enables businesses to utilize various messaging apps like WhatsApp, Instagram, and Messenger for marketing, sales, and customer service. It enhances customer experience, reduces costs, and boosts conversions.

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