Time: Aug. 12, 2020, 4:38 p.m.

Status: Resolved

Update: All numbers updated. We keep monitoring. If you have a problem with your WhatsApp Business API Account, please contact us asap via [email protected]

Time: Aug. 12, 2020, 10:39 a.m.

Status: Identified

Update: We are currently upgrading all instances to 2.29.3 https://developers.facebook.com/docs/whatsapp/changelog#wa2293

Time: Aug. 11, 2020, 9:33 a.m.

Status: Investigating

Update: This is an incident that will remain open until we were able to solve it with the help of WhatsApp. The new version 2.29.2 seems to have problems with stability. Unfortunately, the health check provided by WhatsApp does not help us here, since we receive a healthy state, although the numbers / containers can be stuck in some process that prevents the processing of messages. In case you have a problem and / or don't receive message, please contact our support via [email protected] and mention the number that you're having problems with and / or your customer id - we will restart the container which solves the problem in nearly all cases. We are sorry for the problems this is causing (on both sides) :-(

Time: July 30, 2020, 9 a.m.

Status: Resolved

Update: All numbers have been upgraded

Time: July 30, 2020, 7:54 a.m.

Status: Investigating

Update: Expect downtimes between 0 - 10 minutes any time during the day

Time: April 2, 2020, 6:09 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: April 1, 2020, 9:35 p.m.

Status: Monitoring

Update: Info: Facebook (Messenger), Instagram and WhatsApp seem to have global problems, e.g. with sending / receiving messages and media. We will remove this message on April 2nd, when the problems are solved until then. See: https://downdetector.com/status/whatsapp/

Time: Jan. 21, 2020, 10:29 a.m.

Status: Resolved

Update: After WhatsApp had problems with sending / receiving media files this sunday we are still experiencing problems on some accounts. These problems are resolved by simply restarting the container, which is why we're currently restarting all WhatsApp Business Accounts / Containers. This results in a downtime of ~10-15 seconds for each restarted container.

Time: Oct. 8, 2019, 1:18 p.m.

Status: Resolved

Update: Today we upgraded to the newest WhatsApp Business API version (2.25.3). After testing all features on our internal test numbers, we decided to roll out the upgrade. Shortly after that, we saw several errors upcoming and tried to figure out the source of the problem. After restarting single containers, it looked good at first, until new problems showed up. Too many connections on the database. Long story short: After upgrading to the new version it seems like every container spawned ~100 unused database connections and kept them open, in an infinite loop, trying to create already existing tables. This caused a breakdown on the database, and containers were unable to start up / connect. We did a rollback test which worked fine and rolled back all VMs to the previous version at around 12:30 UTC and saw everything coming back to normal.