Olark Live Chat outages and incidents
Outage and incident data over the last 30 days for Olark Live Chat.
There have been 0 outages or incidents for Olark Live Chat in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Olark Live Chat
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Beta Olark Agent Console (app.olark.com) | Active |
| Chatbox | Active |
| chat.olark.com | Active |
| Cobrowsing | Active |
| Desk API | Active |
| Email reports | Active |
| File Upload hosting server | Active |
| Help Scout Help Desk API | Active |
| Integrations | Active |
| Jabber servers | Active |
| Olark Copilot Automation Bots | Active |
| Olark Mobile App (BETA) | Active |
| Operator messages | Active |
| Payment provider | Active |
| SendGrid SMTP | Active |
| Slack Connections | Active |
| Slack Integration | Active |
| Slack Login/SSO | Active |
| Slack Messaging | Active |
| Slack Notifications | Active |
| Transcripts | Active |
| Visitor details | Active |
| Visitor messages | Active |
| Website | Active |
Latest Olark Live Chat outages and incidents.
View the latest incidents for Olark Live Chat and check for official updates:
Incident Alerted
Description: On June 10th we received reports from our customers that agent commands were not working, message delivery was inconsistent and users were having trouble launching chat. Our team tracked the issue to a recent code change on one of our systems. We have since reverted this change. This issue revealed a gap in our internal monitoring. We have added an additional metric to detect these sorts of issues quickly should they ever happen again. This issue also revealed a scheduled deployment process that is no longer needed and that exasperated this downtime. We are evaluating removing this process.
Status: Postmortem
Impact: Minor | Started At: June 10, 2021, 9:10 p.m.
Updates:
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Time: June 11, 2021, 3:15 p.m.Status: PostmortemUpdate: On June 10th we received reports from our customers that agent commands were not working, message delivery was inconsistent and users were having trouble launching chat. Our team tracked the issue to a recent code change on one of our systems. We have since reverted this change. This issue revealed a gap in our internal monitoring. We have added an additional metric to detect these sorts of issues quickly should they ever happen again. This issue also revealed a scheduled deployment process that is no longer needed and that exasperated this downtime. We are evaluating removing this process.
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Time: June 10, 2021, 11:38 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: June 10, 2021, 10:48 p.m.Status: MonitoringUpdate: A fix has been implementing and we're monitoring the results. You should be free to resume chatting as normal.
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Time: June 10, 2021, 9:31 p.m.Status: IdentifiedUpdate: We believe we've identified the cause of the issues with message delivery and commands and are working to rectify things. We'll update as soon as we have additional information.
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Time: June 10, 2021, 9:15 p.m.Status: InvestigatingUpdate: We're investigating reports of issues with chat message delivery and commands not working properly. We'll update as soon as we know more.
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Time: June 10, 2021, 9:10 p.m.Status: InvestigatingUpdate: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
