Is there an Olark Live Chat outage?

Olark Live Chat status: Systems Active

Last checked: 2 minutes ago

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Olark Live Chat outages and incidents

Outage and incident data over the last 30 days for Olark Live Chat.

There have been 0 outages or incidents for Olark Live Chat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Olark Live Chat

Outlogger tracks the status of these components for Xero:

API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active
Component Status
API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active

Latest Olark Live Chat outages and incidents.

View the latest incidents for Olark Live Chat and check for official updates:

Updates:

  • Time: Nov. 16, 2021, 6:03 p.m.
    Status: Resolved
    Update: And we're back! Olark.com and chat.olark.com are now loading again as expected.
  • Time: Nov. 16, 2021, 5:55 p.m.
    Status: Investigating
    Update: We're experiencing an outage and olark.com is not currently loading. This appears to be caused by a widespread outage. We'll update as soon as we're back.

Updates:

  • Time: July 21, 2021, 10:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 21, 2021, 9:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 21, 2021, 4:42 p.m.
    Status: Identified
    Update: Some users are having trouble loading the login page. We've identified the cause of this issue and are working on resolution. As a workaround in the meaning, clearing your browser cache and cookies should allow users to log in. We'll update here as soon as we have more information to report.

Updates:

  • Time: July 14, 2021, 2:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 14, 2021, 2:01 p.m.
    Status: Monitoring
    Update: We received reports that some users couldn't load the login page. We've implemented a fix for this issue and the login page should now be loading properly for everyone.
  • Time: July 14, 2021, 1:05 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: July 12, 2021, 8:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 12, 2021, 7:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 12, 2021, 7:12 p.m.
    Status: Investigating
    Update: We're investigating an issue with loading reports & transcripts. We'll update here as soon as we have additional information.

Updates:

  • Time: June 25, 2021, 5:46 p.m.
    Status: Postmortem
    Update: On Thursday, 6/24/21, we were subjected to an attempted distributed denial of service attack attempt. This attempt took some of our website pages offline intermittently. We’ve updated our tooling to automatically detect and prevent attack attempts from affecting our systems going forward.
  • Time: June 25, 2021, 4:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 25, 2021, 1:27 a.m.
    Status: Monitoring
    Update: We've implemented a fix for the issue that was causing olark.com to load intermittently. You should be able to access olark.com pages now as expected. We'll continue to monitor closely.
  • Time: June 25, 2021, 12:54 a.m.
    Status: Identified
    Update: We've identified the root of the issue causing olark.com to load intermittently and are working to implement a fix. We'll continue to update here as things change.
  • Time: June 24, 2021, 11:56 p.m.
    Status: Investigating
    Update: We are continuing to investigate the cause of olark.com pages loading intermittently.
  • Time: June 24, 2021, 9:07 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Olark Live Chat

Is there a Olark Live Chat outage?
The current status of Olark Live Chat is: Systems Active
Where can I find the official status page of Olark Live Chat?
The official status page for Olark Live Chat is here
How can I get notified if Olark Live Chat is down or experiencing an outage?
To get notified of any status changes to Olark Live Chat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Olark Live Chat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Olark Live Chat do?
Enhance your business with live chat software for sales, marketing, and customer support. Engage with customers directly on your website.

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