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Is there an Ordergroove outage?

Ordergroove status: Systems Active

Last checked: 9 minutes ago

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Ordergroove outages and incidents

Outage and incident data over the last 30 days for Ordergroove.

There have been 0 outages or incidents for Ordergroove in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ordergroove

Outlogger tracks the status of these components for Xero:

BigCommerce API & Webhooks Active
Ordergroove Integration Active
Magento Integration Active
Admin Dashboard (previously RC3) Active
Analytics & Reporting Active
APIs Active
Order Placement Active
Subscription Creation Active
Subscription Offers Active
Salesforce Commerce Cloud (US) Active
Ordergroove App - Shopify SSO Active
Ordergroove App - Subscription Creation & Webhooks Active
Ordergroove App - Subscription Manager (previously SMI) Active
Shopify API & Mobile Active
Shopify Checkout Active
Component Status
Active
BigCommerce API & Webhooks Active
Ordergroove Integration Active
Active
Magento Integration Active
Active
Admin Dashboard (previously RC3) Active
Analytics & Reporting Active
APIs Active
Order Placement Active
Subscription Creation Active
Subscription Offers Active
Active
Salesforce Commerce Cloud (US) Active
Active
Ordergroove App - Shopify SSO Active
Ordergroove App - Subscription Creation & Webhooks Active
Ordergroove App - Subscription Manager (previously SMI) Active
Shopify API & Mobile Active
Shopify Checkout Active

Latest Ordergroove outages and incidents.

View the latest incidents for Ordergroove and check for official updates:

Updates:

  • Time: July 12, 2024, 10:41 p.m.
    Status: Resolved
    Update: The incident has been resolved and the backlog has been entirely processed. We apologize for the delay in processing subscription creations, we have identified multiple steps to prevent this incident from happening again and we will prioritize those items to prevent any reoccurrence.
  • Time: July 12, 2024, 3:17 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 12, 2024, 1:20 p.m.
    Status: Investigating
    Update: We have identified a delay in our subscription creation processing due to higher volume than usual. We are looking into this and scaling up our infrastructure in order to process subscriptions in the queue faster.

Updates:

  • Time: May 14, 2024, 7:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 14, 2024, 6:02 p.m.
    Status: Monitoring
    Update: The delay is now down to under 30 minutes and the system is churning through the backlog of requests. We are still actively monitoring this delay.
  • Time: May 14, 2024, 6 p.m.
    Status: Investigating
    Update: We noticed a delay of up to 1 hour for tasks that were submitted between 12.30 PM and 1.30 PM ET. We are actively working on scaling up asynchronous worker to process the backlog of subscription creation requests.

Updates:

  • Time: April 30, 2024, 11:51 p.m.
    Status: Resolved
    Update: The queue has been fully caught up and all subscriptions were processed with some delays.
  • Time: April 30, 2024, 11:51 p.m.
    Status: Resolved
    Update: The queue has been fully caught up and all subscriptions were processed with some delays.
  • Time: April 30, 2024, 11:49 p.m.
    Status: Monitoring
    Update: We received an increased volume in the subscription creation queue in multiple waves throughout the day. All the requests are queued and are being processed continuously still. We are monitoring this very closely.
  • Time: April 30, 2024, 11:49 p.m.
    Status: Monitoring
    Update: We received an increased volume in the subscription creation queue in multiple waves throughout the day. All the requests are queued and are being processed continuously still. We are monitoring this very closely.

Updates:

  • Time: April 12, 2024, 5:43 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the incident affecting the loading of analytics data has been successfully resolved. Analytics services are now operating as expected for all merchants. Users who are currently logged in to the Ordergroove Dashboard may need to log out and then log back in to ensure visibility of the analytics data. Should you encounter any further issues or have any questions, please do not hesitate to reach out to our support team ([email protected])
  • Time: April 12, 2024, 4:26 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue impacting the loading of analytics data for some users on our Dashboard. Our team is taking immediate steps to restore normal functionality. We will provide further updates as soon as the issue is fully addressed.

Updates:

  • Time: April 12, 2024, 5:43 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the incident affecting the loading of analytics data has been successfully resolved. Analytics services are now operating as expected for all merchants. Users who are currently logged in to the Ordergroove Dashboard may need to log out and then log back in to ensure visibility of the analytics data. Should you encounter any further issues or have any questions, please do not hesitate to reach out to our support team ([email protected])
  • Time: April 12, 2024, 4:26 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue impacting the loading of analytics data for some users on our Dashboard. Our team is taking immediate steps to restore normal functionality. We will provide further updates as soon as the issue is fully addressed.

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Frequently Asked Questions - Ordergroove

Is there a Ordergroove outage?
The current status of Ordergroove is: Systems Active
Where can I find the official status page of Ordergroove?
The official status page for Ordergroove is here
How can I get notified if Ordergroove is down or experiencing an outage?
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