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Is there an Ordergroove outage?

Ordergroove status: Systems Active

Last checked: 2 seconds ago

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Ordergroove outages and incidents

Outage and incident data over the last 30 days for Ordergroove.

There have been 0 outages or incidents for Ordergroove in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ordergroove

Outlogger tracks the status of these components for Xero:

BigCommerce API & Webhooks Active
Ordergroove Integration Active
Magento Integration Active
Admin Dashboard (previously RC3) Active
Analytics & Reporting Active
APIs Active
Order Placement Active
Subscription Creation Active
Subscription Offers Active
Salesforce Commerce Cloud (US) Active
Ordergroove App - Shopify SSO Active
Ordergroove App - Subscription Creation & Webhooks Active
Ordergroove App - Subscription Manager (previously SMI) Active
Shopify API & Mobile Active
Shopify Checkout Active
Component Status
Active
BigCommerce API & Webhooks Active
Ordergroove Integration Active
Active
Magento Integration Active
Active
Admin Dashboard (previously RC3) Active
Analytics & Reporting Active
APIs Active
Order Placement Active
Subscription Creation Active
Subscription Offers Active
Active
Salesforce Commerce Cloud (US) Active
Active
Ordergroove App - Shopify SSO Active
Ordergroove App - Subscription Creation & Webhooks Active
Ordergroove App - Subscription Manager (previously SMI) Active
Shopify API & Mobile Active
Shopify Checkout Active

Latest Ordergroove outages and incidents.

View the latest incidents for Ordergroove and check for official updates:

Updates:

  • Time: March 13, 2024, 7:43 p.m.
    Status: Resolved
    Update: The incident has been resolved
  • Time: March 13, 2024, 7:19 p.m.
    Status: Identified
    Update: We are experiencing a slight delay in subscription creation. We are working through the current issue and should have it resolved shortly.

Updates:

  • Time: March 13, 2024, 7:43 p.m.
    Status: Resolved
    Update: The incident has been resolved
  • Time: March 13, 2024, 7:19 p.m.
    Status: Identified
    Update: We are experiencing a slight delay in subscription creation. We are working through the current issue and should have it resolved shortly.

Updates:

  • Time: Feb. 29, 2024, 4:35 p.m.
    Status: Resolved
    Update: The issue has been resolved. We expect the majority of subscription data to catch up shortly. There will be a small subset of subscription data that will come through within the course of the next few hours.
  • Time: Feb. 29, 2024, 4:35 p.m.
    Status: Resolved
    Update: The issue has been resolved. We expect the majority of subscription data to catch up shortly. There will be a small subset of subscription data that will come through within the course of the next few hours.
  • Time: Feb. 29, 2024, 3:44 p.m.
    Status: Investigating
    Update: We are currently investigating a delay in subscription creation for merchants on the Shopify platform
  • Time: Feb. 29, 2024, 3:44 p.m.
    Status: Investigating
    Update: We are currently investigating a delay in subscription creation for merchants on the Shopify platform

Updates:

  • Time: Jan. 25, 2024, 11:14 p.m.
    Status: Resolved
    Update: Shopify has released a fix which has addressed this issue. We are going to be running a script tomorrow to try and recover data for customers who may have been impacted during this outage.
  • Time: Jan. 24, 2024, 8:26 p.m.
    Status: Investigating
    Update: Shopify is actively working to address this issue. We are continuing to gather more details around this issue but unfortunately at this point in time we do not have an ETA for a fix. We will continue to share updates via this page as they become available.
  • Time: Jan. 19, 2024, 4:07 p.m.
    Status: Investigating
    Update: We are experiencing issues with syncing payment updates from Shopify to Ordergroove. Unfortunately, we have not been receiving payment method/update webhooks accurately from Shopify. Our team is actively collaborating with Shopify to address and resolve this issue promptly.

Updates:

  • Time: Jan. 25, 2024, 11:14 p.m.
    Status: Resolved
    Update: Shopify has released a fix which has addressed this issue. We are going to be running a script tomorrow to try and recover data for customers who may have been impacted during this outage.
  • Time: Jan. 24, 2024, 8:26 p.m.
    Status: Investigating
    Update: Shopify is actively working to address this issue. We are continuing to gather more details around this issue but unfortunately at this point in time we do not have an ETA for a fix. We will continue to share updates via this page as they become available.
  • Time: Jan. 19, 2024, 4:07 p.m.
    Status: Investigating
    Update: We are experiencing issues with syncing payment updates from Shopify to Ordergroove. Unfortunately, we have not been receiving payment method/update webhooks accurately from Shopify. Our team is actively collaborating with Shopify to address and resolve this issue promptly.

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Frequently Asked Questions - Ordergroove

Is there a Ordergroove outage?
The current status of Ordergroove is: Systems Active
Where can I find the official status page of Ordergroove?
The official status page for Ordergroove is here
How can I get notified if Ordergroove is down or experiencing an outage?
To get notified of any status changes to Ordergroove, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ordergroove every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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