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Is there an Ordergroove outage?

Ordergroove status: Systems Active

Last checked: 10 minutes ago

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Ordergroove outages and incidents

Outage and incident data over the last 30 days for Ordergroove.

There have been 0 outages or incidents for Ordergroove in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ordergroove

Outlogger tracks the status of these components for Xero:

BigCommerce API & Webhooks Active
Ordergroove Integration Active
Magento Integration Active
Admin Dashboard (previously RC3) Active
Analytics & Reporting Active
APIs Active
Order Placement Active
Subscription Creation Active
Subscription Offers Active
Salesforce Commerce Cloud (US) Active
Ordergroove App - Shopify SSO Active
Ordergroove App - Subscription Creation & Webhooks Active
Ordergroove App - Subscription Manager (previously SMI) Active
Shopify API & Mobile Active
Shopify Checkout Active
Component Status
Active
BigCommerce API & Webhooks Active
Ordergroove Integration Active
Active
Magento Integration Active
Active
Admin Dashboard (previously RC3) Active
Analytics & Reporting Active
APIs Active
Order Placement Active
Subscription Creation Active
Subscription Offers Active
Active
Salesforce Commerce Cloud (US) Active
Active
Ordergroove App - Shopify SSO Active
Ordergroove App - Subscription Creation & Webhooks Active
Ordergroove App - Subscription Manager (previously SMI) Active
Shopify API & Mobile Active
Shopify Checkout Active

Latest Ordergroove outages and incidents.

View the latest incidents for Ordergroove and check for official updates:

Updates:

  • Time: March 3, 2023, 11:26 p.m.
    Status: Postmortem
    Update: [https://docs.google.com/document/d/1s7cW7ULrqboPSB6nyUwXvHiAEEKH3C7kprWxUmDMcFM/edit?usp=sharing&resourcekey=0-diZW6hL0eSCQlx2IBF4kdw](https://docs.google.com/document/d/1s7cW7ULrqboPSB6nyUwXvHiAEEKH3C7kprWxUmDMcFM/edit?usp=sharing&resourcekey=0-diZW6hL0eSCQlx2IBF4kdw)
  • Time: Feb. 28, 2023, 11:20 p.m.
    Status: Resolved
    Update: All reports with SLAs have been re-triggered in the afternoon and were successfully uploaded to the SFTP server. To avoid data duplication or tampering with some manual steps that you may have taken by generating on-demand reports in RC3, not all reports were re-triggered at this time. Please reach out to our support team if you would like us to re-trigger some of those reports, and we can certainly do that for you. The root cause for this issue has been completely resolved and reports tomorrow morning will be scheduled/generated as usual. A follow up root cause analysis will be posted on this page in the next few days with more details on what happened and what we will do to prevent this from happening again in the future. We sincerely apologize for the inconvenience and appreciate your patience through this.
  • Time: Feb. 28, 2023, 5:05 p.m.
    Status: Monitoring
    Update: We have identified the issue and we are working on re-triggering the reports that weren't delivered
  • Time: Feb. 28, 2023, 3:50 p.m.
    Status: Investigating
    Update: Order and Subscription Reports haven't been scheduled and delivered overnight. We are investigating the issue. In the meantime, on-demand reports in RC3 are still functional and you can generate your needed reports from there directly: https://rc3.ordergroove.com/analytics/exports Thank you for your patience

Updates:

  • Time: Feb. 19, 2023, 6:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 19, 2023, 6:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 19, 2023, 5:13 p.m.
    Status: Monitoring
    Update: As a result of an automated Google DNS upgrade, some of our internal DNS records aren't able to resolve, which caused degraded performance on some of our APIs. We have identified the issue, we updated the DNS and we are now monitoring the fix.
  • Time: Feb. 19, 2023, 5:13 p.m.
    Status: Monitoring
    Update: As a result of an automated Google DNS upgrade, some of our internal DNS records aren't able to resolve, which caused degraded performance on some of our APIs. We have identified the issue, we updated the DNS and we are now monitoring the fix.

Updates:

  • Time: Feb. 3, 2023, 4:20 p.m.
    Status: Resolved
    Update: The issue has been resolved. We are now conducting an audit of previously affected orders and will be sending them through to be processed by the system.
  • Time: Feb. 3, 2023, 3:33 p.m.
    Status: Identified
    Update: We have found the issue and are deploying a fix to all affected systems.
  • Time: Feb. 3, 2023, 3:25 p.m.
    Status: Investigating
    Update: This incident was marked as a partial outage for BigCommerce
  • Time: Feb. 3, 2023, 3:25 p.m.
    Status: Investigating
    Update: We are investigating an issue related to our recurring order placement process on BigCommerce

Updates:

  • Time: Feb. 3, 2023, 4:20 p.m.
    Status: Resolved
    Update: The issue has been resolved. We are now conducting an audit of previously affected orders and will be sending them through to be processed by the system.
  • Time: Feb. 3, 2023, 3:33 p.m.
    Status: Identified
    Update: We have found the issue and are deploying a fix to all affected systems.
  • Time: Feb. 3, 2023, 3:25 p.m.
    Status: Investigating
    Update: This incident was marked as a partial outage for BigCommerce
  • Time: Feb. 3, 2023, 3:25 p.m.
    Status: Investigating
    Update: We are investigating an issue related to our recurring order placement process on BigCommerce

Updates:

  • Time: Dec. 22, 2022, 3:03 a.m.
    Status: Resolved
    Update: This issue has been fully resolved and the data is now loading normally in our analytics platform. As mentioned earlier, there was no data loss as a result of this incident. The data just took longer to show up in the RC3 Analytics. Thank you for your patience and sorry for the inconvenience.
  • Time: Dec. 22, 2022, 12:05 a.m.
    Status: Monitoring
    Update: As of Dec 21, 2022 at 13:07 UTC (8:07 EST), our data streaming provider has been having issues causing some delays in the data displayed in our analytics platform. The historical data is still available but all the events after that time are not yet available in RC3. The data will be fully available as soon this issue is resolved and there will be no data loss as a result. We are monitoring this incident very closely and we will provide an update as soon as our streaming provider resolves this issue.

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Frequently Asked Questions - Ordergroove

Is there a Ordergroove outage?
The current status of Ordergroove is: Systems Active
Where can I find the official status page of Ordergroove?
The official status page for Ordergroove is here
How can I get notified if Ordergroove is down or experiencing an outage?
To get notified of any status changes to Ordergroove, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ordergroove every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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