Is there an Ordergroove outage?
Ordergroove status: Systems Active
Last checked: 8 minutes ago
Get notified about any outages, downtime or incidents for Ordergroove and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 8 minutes ago
Get notified about any outages, downtime or incidents for Ordergroove and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Ordergroove.
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| BigCommerce | Active |
| BigCommerce API & Webhooks | Active |
| Ordergroove Integration | Active |
| Magento | Active |
| Magento Integration | Active |
| Ordergroove Platform (e-commerce platform agnostic) | Active |
| Admin Dashboard (previously RC3) | Active |
| Analytics & Reporting | Active |
| APIs | Active |
| Order Placement | Active |
| Subscription Creation | Active |
| Subscription Offers | Active |
| Salesforce Commerce Cloud | Active |
| Salesforce Commerce Cloud (US) | Active |
| Shopify | Active |
| Ordergroove App - Shopify SSO | Active |
| Ordergroove App - Subscription Creation & Webhooks | Active |
| Ordergroove App - Subscription Manager (previously SMI) | Active |
| Shopify API & Mobile | Active |
| Shopify Checkout | Active |
View the latest incidents for Ordergroove and check for official updates:
Description: This issue has been fully resolved and the data is now loading normally in our analytics platform. As mentioned earlier, there was no data loss as a result of this incident. The data just took longer to show up in the RC3 Analytics. Thank you for your patience and sorry for the inconvenience.
Status: Resolved
Impact: Minor | Started At: Dec. 21, 2022, 1:07 p.m.
Description: This issue was resolved at 4.07 PM EST. On-demand reports can be requested again within RC3 in order to receive the data reports.
Status: Resolved
Impact: Minor | Started At: Nov. 30, 2022, 7:06 p.m.
Description: This issue was resolved at 4.07 PM EST. On-demand reports can be requested again within RC3 in order to receive the data reports.
Status: Resolved
Impact: Minor | Started At: Nov. 30, 2022, 7:06 p.m.
Description: There was an increase in open connections on one of the production databases which resulted in some user's inability to access the Ordergroove app when attempting to open it from Shopify admin. Additionally, login on behalf of functionality was affected by this same issue. Our engineering team increased the connection pool and is working on a long-term adjustment to avoid this types of problem in the future.
Status: Resolved
Impact: None | Started At: Oct. 3, 2022, 9:54 p.m.
Description: There was an increase in open connections on one of the production databases which resulted in some user's inability to access the Ordergroove app when attempting to open it from Shopify admin. Additionally, login on behalf of functionality was affected by this same issue. Our engineering team increased the connection pool and is working on a long-term adjustment to avoid this types of problem in the future.
Status: Resolved
Impact: None | Started At: Oct. 3, 2022, 9:54 p.m.
Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.
