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Is there an Pendo outage?

Pendo status: Systems Active

Last checked: 7 minutes ago

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Pendo outages and incidents

Outage and incident data over the last 30 days for Pendo.

There have been 1 outages or incidents for Pendo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pendo

Outlogger tracks the status of these components for Xero:

Adopt UI Active
API Active
Other Active
Pendo UI Active
Data Collection Active
Data Processing Active
Mobile Analytics Active
Paths and Funnels Active
Feedback API Active
Feedback UI Active
Guide Deliverability Active
Guide Designer Active
Guide Targeting Active
Mobile Guides Active
NPS Active
NPS Email Active
Resource Center Active
Component Status
Adopt UI Active
API Active
Other Active
Pendo UI Active
Active
Data Collection Active
Data Processing Active
Mobile Analytics Active
Paths and Funnels Active
Active
Feedback API Active
Feedback UI Active
Active
Guide Deliverability Active
Guide Designer Active
Guide Targeting Active
Mobile Guides Active
NPS Active
NPS Email Active
Resource Center Active

Latest Pendo outages and incidents.

View the latest incidents for Pendo and check for official updates:

Updates:

  • Time: July 21, 2023, 8:34 p.m.
    Status: Resolved
    Update: The incident has been resolved. Reports across Pendo should be working as expected. Data collection was not impacted by this incident, so no data should be missing from reports or dashboards.
  • Time: July 21, 2023, 6:58 p.m.
    Status: Investigating
    Update: We are aware of a current issue where certain reports are returning 0 values in app.pendo.io. Note: data collection has not been impacted.

Updates:

  • Time: July 19, 2023, 10:52 p.m.
    Status: Resolved
    Update: The incident has been resolved. Guide targeting and eligibility has returned to normal functioning.
  • Time: July 19, 2023, 10:41 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we are monitoring the results.
  • Time: July 19, 2023, 10:25 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that may affect guide targeting and eligibility in our Japan environment. Users affected may see guides multiple times during this incident, which began 4:00 PM Eastern Time.

Updates:

  • Time: July 19, 2023, 10:29 p.m.
    Status: Resolved
    Update: Between 4:00 and 6:00 PM U.S. Eastern Time, guide targeting and eligibility was degraded for both US-1 and EU customers. End users may have seen guides multiple times, or did not see guides that they normally should have seen. This issue was fully resolved by 6:10 PM U.S. Eastern Time. Analytics should not be impacted.

Updates:

  • Time: July 11, 2023, 4:13 p.m.
    Status: Resolved
    Update: Pendo became aware of problems logging into the Pendo platform, as well as some users being logged out mid-session at 11:40am US Eastern Time today. A fix was developed and deployed at 11:49am US Eastern Time, no further issues have been detected at this time. Pendo should be working normally for all customers, if you are experiencing continued issues, please contact our support team here: https://support.pendo.io/hc/en-us/articles/360034163971-Get-help-with-Pendo-from-technical-support

Updates:

  • Time: April 27, 2023, 2:36 p.m.
    Status: Resolved
    Update: The Resource Center is restored and back to full functionality.
  • Time: April 27, 2023, 2:35 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 27, 2023, 1:49 p.m.
    Status: Investigating
    Update: The Pendo Resource Center is currently offline. We are working to restore this as quickly as possible.

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Frequently Asked Questions - Pendo

Is there a Pendo outage?
The current status of Pendo is: Systems Active
Where can I find the official status page of Pendo?
The official status page for Pendo is here
How can I get notified if Pendo is down or experiencing an outage?
To get notified of any status changes to Pendo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Pendo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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