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Is there an Pendo outage?

Pendo status: Systems Active

Last checked: a minute ago

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Pendo outages and incidents

Outage and incident data over the last 30 days for Pendo.

There have been 0 outages or incidents for Pendo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pendo

Outlogger tracks the status of these components for Xero:

Adopt UI Active
API Active
Other Active
Pendo UI Active
Data Collection Active
Data Processing Active
Mobile Analytics Active
Paths and Funnels Active
Feedback API Active
Feedback UI Active
Guide Deliverability Active
Guide Designer Active
Guide Targeting Active
Mobile Guides Active
NPS Active
NPS Email Active
Resource Center Active
Component Status
Adopt UI Active
API Active
Other Active
Pendo UI Active
Active
Data Collection Active
Data Processing Active
Mobile Analytics Active
Paths and Funnels Active
Active
Feedback API Active
Feedback UI Active
Active
Guide Deliverability Active
Guide Designer Active
Guide Targeting Active
Mobile Guides Active
NPS Active
NPS Email Active
Resource Center Active

Latest Pendo outages and incidents.

View the latest incidents for Pendo and check for official updates:

Updates:

  • Time: April 29, 2022, 5:30 p.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: April 29, 2022, 5 p.m.
    Status: Investigating
    Update: We are currently experiencing some intermittent guide delivery failures within app.pendo.io. We are actively investigating the issue now and will update as soon as we have more to share.

Updates:

  • Time: April 28, 2022, 4:57 p.m.
    Status: Resolved
    Update: The Google Cloud Platform team has confirmed that the outage has been resolved. Data collection and guide delivery were not observed to be delayed or impacted in any capacity during this outage.
  • Time: April 28, 2022, 3:48 p.m.
    Status: Monitoring
    Update: The issue has been remediated, we are continuing to monitor for now. Google Cloud Platform is experiencing a temporary outage that has affected app.pendo.io.
  • Time: April 28, 2022, 2:29 p.m.
    Status: Investigating
    Update: We are aware that parts of the Pendo platform are currently unavailable including access to app.Pendo.io. We are working to resolve and will provide and update as soon as possible

Updates:

  • Time: April 5, 2022, 7:18 p.m.
    Status: Resolved
    Update: All data processing jobs are caught up and operating as expected.
  • Time: April 5, 2022, 5:57 p.m.
    Status: Monitoring
    Update: Data processing delay root cause has been addressed. A small number of subscriptions may continue to experience delays as these systems catch up. We'll continue monitoring until we feel the issue is completely resolved.
  • Time: April 5, 2022, 4:09 p.m.
    Status: Investigating
    Update: We have received reports from customers and are aware of delays in data appearing within the Pendo Insights and Analytics UI. We believe this is impacting some, but not all of our customers. Our engineers are aware of the problem and working to resolve. We will provide updates here as soon as they are available.

Updates:

  • Time: March 26, 2022, 12:54 a.m.
    Status: Resolved
    Update: The issue has been resolved and processing has returned to normal operations.
  • Time: March 25, 2022, 10:30 p.m.
    Status: Identified
    Update: We are currently experiencing minor processing delays for Pendo analytics. Guides and Guide Targeting should not be impacted. We have identified the root cause and expect to return to fully operational status later this evening.

Updates:

  • Time: March 4, 2022, 1:16 a.m.
    Status: Resolved
    Update: This incident has been resolved. If you experience any further issues with deploying or viewing guides, please open a request with [email protected].
  • Time: March 3, 2022, 11:34 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we are currently monitoring to ensure no issues remain.
  • Time: March 3, 2022, 9:48 p.m.
    Status: Investigating
    Update: We have received reports of sporadic performance issues with guide deliverability for some customers. Our engineering team is aware and we will provide additional updates as soon as we have new information.

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Frequently Asked Questions - Pendo

Is there a Pendo outage?
The current status of Pendo is: Systems Active
Where can I find the official status page of Pendo?
The official status page for Pendo is here
How can I get notified if Pendo is down or experiencing an outage?
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