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Is there an Pendo outage?

Pendo status: Systems Active

Last checked: 3 minutes ago

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Pendo outages and incidents

Outage and incident data over the last 30 days for Pendo.

There have been 0 outages or incidents for Pendo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pendo

Outlogger tracks the status of these components for Xero:

Adopt UI Active
API Active
Other Active
Pendo UI Active
Data Collection Active
Data Processing Active
Mobile Analytics Active
Paths and Funnels Active
Feedback API Active
Feedback UI Active
Guide Deliverability Active
Guide Designer Active
Guide Targeting Active
Mobile Guides Active
NPS Active
NPS Email Active
Resource Center Active
Component Status
Adopt UI Active
API Active
Other Active
Pendo UI Active
Active
Data Collection Active
Data Processing Active
Mobile Analytics Active
Paths and Funnels Active
Active
Feedback API Active
Feedback UI Active
Active
Guide Deliverability Active
Guide Designer Active
Guide Targeting Active
Mobile Guides Active
NPS Active
NPS Email Active
Resource Center Active

Latest Pendo outages and incidents.

View the latest incidents for Pendo and check for official updates:

Updates:

  • Time: Jan. 25, 2022, 8:15 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Jan. 25, 2022, 7:56 p.m.
    Status: Monitoring
    Update: We have implemented a fix, and are now monitoring to validate.
  • Time: Jan. 25, 2022, 7:05 p.m.
    Status: Investigating
    Update: Users are reporting unusual behavior in the Feedback module of the Resource Center. We are currently investigating the cause of this behavior.

Updates:

  • Time: Jan. 15, 2022, 2:39 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 14, 2022, 10:25 p.m.
    Status: Monitoring
    Update: We have deployed a fix, and are monitoring to ensure there are no additional issues.
  • Time: Jan. 14, 2022, 9:39 p.m.
    Status: Identified
    Update: We are continuing to work on a resolution to the issue with Help Center returning blank content. As soon as we have additional information or timeline for a fix, we will provide an update here.
  • Time: Jan. 14, 2022, 9:36 p.m.
    Status: Identified
    Update: We have identified the source of the issue, and are taking steps to correct.
  • Time: Jan. 14, 2022, 7:44 p.m.
    Status: Investigating
    Update: Users have reported some third party Help Centers are returning blank contents from the Resource Center. We are currently investigating the source of the behavior.

Updates:

  • Time: Jan. 10, 2022, 11:11 p.m.
    Status: Resolved
    Update: At this point we believe the issue should be fully resolved and Feedback should be behaving normally. Please contact Pendo Technical Success if any further issues are seen with the Pendo platform.
  • Time: Jan. 10, 2022, 8:17 p.m.
    Status: Monitoring
    Update: We have identified a fix which appears to have corrected the issue. We are monitoring to ensure everything is working as expected.
  • Time: Jan. 10, 2022, 8 p.m.
    Status: Investigating
    Update: We are currently investigating reports that Feedback is experiencing login & performance issues.

Updates:

  • Time: Dec. 31, 2021, 10:32 p.m.
    Status: Resolved
    Update: At this point we believe the issue to be fully resolved. If there are additional issues with Feedback, please contact the Pendo Technical Success team.
  • Time: Dec. 31, 2021, 10 p.m.
    Status: Monitoring
    Update: At this point we believe we have implemented a fix that will resolve issues with searching in Feedback. We are monitoring the fix and will move this issue to Resolved as soon as we feel confident that the problem is no longer occurring. We will provide updates as soon as they are available.
  • Time: Dec. 31, 2021, 9:16 p.m.
    Status: Investigating
    Update: We have received reports of searching in Feedback resulting in errors and no results. Our engineering team is aware and working to resolve. We will provide updates as soon as they are available.

Updates:

  • Time: Nov. 3, 2021, 8:46 p.m.
    Status: Resolved
    Update: The source of the issue has been resolved.
  • Time: Nov. 3, 2021, 7:11 p.m.
    Status: Investigating
    Update: We have determined that attempting to access Feedback via the Resource Center is currently unavailable. Note that Feedback via direct navigation is still operating successfully. We are actively investigating and will provide updates as they become available.

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Frequently Asked Questions - Pendo

Is there a Pendo outage?
The current status of Pendo is: Systems Active
Where can I find the official status page of Pendo?
The official status page for Pendo is here
How can I get notified if Pendo is down or experiencing an outage?
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