Retrium outages and incidents
Outage and incident data over the last 30 days for Retrium.
There have been 0 outages or incidents for Retrium in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Retrium
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Authentication | Active |
| Active | |
| Retrospectives | Active |
| Subscriptions and billing | Active |
| Website | Active |
Latest Retrium outages and incidents.
View the latest incidents for Retrium and check for official updates:
Team Room Members/Settings page issue.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: July 23, 2024, 4:15 p.m.
Updates:
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Time: July 23, 2024, 7:34 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: July 23, 2024, 5:35 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: July 23, 2024, 4:16 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
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Time: July 23, 2024, 4:15 p.m.Status: InvestigatingUpdate: We are currently investigating a reported issue where Org Admins and Org Managers are unable to access Team Room Members and Settings pages.
Service outage.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: June 17, 2024, 6:43 p.m.
Updates:
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Time: June 17, 2024, 10:31 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: June 17, 2024, 6:43 p.m.Status: IdentifiedUpdate: The issue has been identified and we are monitoring the services status.
Server instability
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Feb. 20, 2024, 3:05 p.m.
Updates:
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Time: Feb. 20, 2024, 5:34 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Feb. 20, 2024, 3:07 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: Feb. 20, 2024, 3:05 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
Authentication issue due to recent update
Description: The fix has been tested and deployed. We apologize for any inconvenience this might have caused.
Status: Resolved
Impact: Critical | Started At: Aug. 6, 2023, 9:01 p.m.
Updates:
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Time: Aug. 6, 2023, 9:29 p.m.Status: ResolvedUpdate: The fix has been tested and deployed. We apologize for any inconvenience this might have caused.
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Time: Aug. 6, 2023, 9:01 p.m.Status: IdentifiedUpdate: There is an authentication issue that was caused by a recent update to the application. The issue is identified and we are working on releasing a solution within the next hour. There may be some interruption to services during this period. Anyone who is currently logged in should not have any issues, and it is recommended to remain logged in until the fix has been implemented. We will update this when the fix has been deployed.
Some users experiencing error page for all requests
Description: The login issues have been resolved, allowing users to load the login page to access Retrium.
Status: Resolved
Impact: Major | Started At: July 25, 2023, 3:22 p.m.
Updates:
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Time: July 25, 2023, 10:12 p.m.Status: ResolvedUpdate: The login issues have been resolved, allowing users to load the login page to access Retrium.
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Time: July 25, 2023, 8:32 p.m.Status: IdentifiedUpdate: Retrium has identified the cause of the authentication issue and is working to release a fix. Retrospectives are only affected for those unable to log in to Retrium.
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Time: July 25, 2023, 6:04 p.m.Status: InvestigatingUpdate: We are continuing to investigate the log-in issue impacting some Retrium users. Retrospectives are only affected for those unable to log in to Retrium.
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Time: July 25, 2023, 3:22 p.m.Status: InvestigatingUpdate: Some users are unable to use Retrium, and are experiencing the error page on all app endpoints. We are investigating the issue currently and will update when more information is available.
