Retrium outages and incidents
Outage and incident data over the last 30 days for Retrium.
There have been 0 outages or incidents for Retrium in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Retrium
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Authentication | Active |
| Active | |
| Retrospectives | Active |
| Subscriptions and billing | Active |
| Website | Active |
Latest Retrium outages and incidents.
View the latest incidents for Retrium and check for official updates:
SSO logins not working for all customers
Description: We have confirmed with customers that SSO is now working as expected. If you continue to experience issues, please reach out to [email protected].
Status: Resolved
Impact: Major | Started At: March 22, 2023, 12:06 p.m.
Updates:
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Time: March 22, 2023, 12:47 p.m.Status: ResolvedUpdate: We have confirmed with customers that SSO is now working as expected. If you continue to experience issues, please reach out to [email protected].
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Time: March 22, 2023, 12:37 p.m.Status: MonitoringUpdate: We have rolled the application back to a previous version and are confirming that SSO logins are working now.
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Time: March 22, 2023, 12:13 p.m.Status: IdentifiedUpdate: We are going to roll the application back to a previous version to investigate a fix for this issue without affecting our users' ability to log in. ETA for the fix is around 15 minutes. We will update this page when the application is rolled back.
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Time: March 22, 2023, 12:06 p.m.Status: InvestigatingUpdate: There is currently an issue with our latest deployment that is preventing users from authenticating via SSO. We are investigating the issue and will update this incident when a fix is found.
Service Disruption
Description: The fix has been deployed to production and users should now be able to access their team rooms after a browser refresh.
Status: Resolved
Impact: Critical | Started At: Dec. 5, 2022, 2:28 p.m.
Updates:
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Time: Dec. 5, 2022, 3:13 p.m.Status: ResolvedUpdate: The fix has been deployed to production and users should now be able to access their team rooms after a browser refresh.
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Time: Dec. 5, 2022, 2:52 p.m.Status: IdentifiedUpdate: The fix has been tested, and we are currently deploying the update to production.
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Time: Dec. 5, 2022, 2:41 p.m.Status: IdentifiedUpdate: We have found the error and are testing the fix.
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Time: Dec. 5, 2022, 2:28 p.m.Status: InvestigatingUpdate: We are investigating reports of users being unable to access their team rooms.
Scheduled Maintenance
Description: The maintenance is now complete.
Status: Resolved
Impact: Maintenance | Started At: Oct. 22, 2022, 1:47 p.m.
Updates:
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Time: Oct. 22, 2022, 3:10 p.m.Status: ResolvedUpdate: The maintenance is now complete.
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Time: Oct. 22, 2022, 1:47 p.m.Status: InvestigatingUpdate: We are deploying an update that requires a short downtime.
Unable to type in notes during think phase
Description: The issue is now resolved, Users will be able to type in notes after a page refresh.
Status: Resolved
Impact: Critical | Started At: Jan. 19, 2021, 8:13 p.m.
Updates:
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Time: Jan. 19, 2021, 8:15 p.m.Status: ResolvedUpdate: The issue is now resolved, Users will be able to type in notes after a page refresh.
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Time: Jan. 19, 2021, 8:13 p.m.Status: IdentifiedUpdate: There is an issue affecting all users' ability to type in notes during the Think phase.
Outage
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: Oct. 14, 2020, 1:39 p.m.
Updates:
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Time: Oct. 14, 2020, 2:45 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Oct. 14, 2020, 1:50 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: Oct. 14, 2020, 1:39 p.m.Status: InvestigatingUpdate: Some users are experiencing a blank screen or difficulty loading the application. We are investigating this issue and will post updates as we get more information.
