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Is there an Sedna Systems outage?

Sedna Systems status: Systems Active

Last checked: 8 minutes ago

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Sedna Systems outages and incidents

Outage and incident data over the last 30 days for Sedna Systems.

There have been 1 outages or incidents for Sedna Systems in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sedna Systems

Outlogger tracks the status of these components for Xero:

SEDNA - Private Hosting Active
SEDNA - www.sednanetwork.com Active
Component Status
SEDNA - Private Hosting Active
SEDNA - www.sednanetwork.com Active

Latest Sedna Systems outages and incidents.

View the latest incidents for Sedna Systems and check for official updates:

Updates:

  • Time: Dec. 8, 2021, 1:11 a.m.
    Status: Resolved
    Update: Our third-party server provider has resolved the issue where messages are being delayed. If you continue to see any issues please report them directly to [email protected].
  • Time: Dec. 7, 2021, 11:27 p.m.
    Status: Identified
    Update: Our team is continuing to monitor the issues experienced by our third-party server provider and is awaiting updates on a resolution.
  • Time: Dec. 7, 2021, 10:26 p.m.
    Status: Identified
    Update: We are continuing to monitor the issues experienced by our third-party server provider and are awaiting updates on a resolution.
  • Time: Dec. 7, 2021, 8:41 p.m.
    Status: Identified
    Update: We continue to monitor and wait for our third-party server provider to resolve the issues they are experiencing.
  • Time: Dec. 7, 2021, 7:32 p.m.
    Status: Identified
    Update: We continue to experience issues with our third-party server provider. We are monitoring their progress and will provide updates as they become available.
  • Time: Dec. 7, 2021, 5:56 p.m.
    Status: Identified
    Update: We are continuing to monitor the outage affecting our third-party server provider and are awaiting updates from them on a resolution.
  • Time: Dec. 7, 2021, 5:12 p.m.
    Status: Identified
    Update: We continue to monitor the situation with our third-party server provider and await updates from them on resolution.
  • Time: Dec. 7, 2021, 4:29 p.m.
    Status: Identified
    Update: We continue to monitor the outage affecting our third-party server provider. We do not have a current timeline on resolution and will provide updates as and when they become available.
  • Time: Dec. 7, 2021, 4 p.m.
    Status: Identified
    Update: Our third-party server provider is currently experiencing an outage on their side which is causing some of our customers (located on our default/US) on one of our clusters to be seeing a delay in receiving mail or not receiving mail. We are monitoring the situation and will provide updates as they become available.

Updates:

  • Time: Dec. 6, 2021, 10:17 a.m.
    Status: Postmortem
    Update: **SEDNA Incident**  **01 Dec 2021** ## **Summary** On Dec 1, 2021 users experienced issues with logging in, loading and general use of SEDNA between 08:45-09:39 GMT.  ## **Why this happened** The slowness in SEDNA was caused due to an action made within SEDNA. THis caused the application to slow down and was unable to recover automatically fast enough thus resulting in users seeing issues with using SEDNA.  **Actions and opportunities for improvement** 1. Deployed initial changes to improve the efficiency and robustness of message processing in SEDNA - **COMPLETED** ‌ 2. Continued work on improving the efficiency and robustness of the process which caused the slow down  - **IN PROGRESS**
  • Time: Dec. 1, 2021, 9:56 a.m.
    Status: Resolved
    Update: The team has fully resolved the issue users were seeing with SEDNA loading slowly and being unusable. If you continue to see any issues please report them directly to [email protected].
  • Time: Dec. 1, 2021, 9:56 a.m.
    Status: Resolved
    Update: The team has fully resolved the issue users were seeing with SEDNA loading slowly and being unusable. If you continue to see any issues please report them directly to [email protected].
  • Time: Dec. 1, 2021, 9:39 a.m.
    Status: Monitoring
    Update: Our team has resolved the issue that was causing users to see slowness and lag in SEDNA, we continue to monitor the application.
  • Time: Dec. 1, 2021, 9:39 a.m.
    Status: Monitoring
    Update: Our team has resolved the issue that was causing users to see slowness and lag in SEDNA, we continue to monitor the application.
  • Time: Dec. 1, 2021, 9:26 a.m.
    Status: Identified
    Update: Our team is working on resolving the issue with users seeing slowness in SEDNA and intermittent loading issues. The team is working on this as a top priority.
  • Time: Dec. 1, 2021, 9:26 a.m.
    Status: Identified
    Update: Our team is working on resolving the issue with users seeing slowness in SEDNA and intermittent loading issues. The team is working on this as a top priority.
  • Time: Dec. 1, 2021, 9:05 a.m.
    Status: Identified
    Update: Our team continues to work on resolving the slowness issues users are reporting, performance has been restored for some users and others may continue to see slowness. This is being worked on as a top priority with urgency.
  • Time: Dec. 1, 2021, 8:45 a.m.
    Status: Identified
    Update: Our team has identified an issue affecting only our Dublin1 cluster where users are seeing slow loading of the SEDNA app or are unable to login and are actively working towards resolving this issue.
  • Time: Dec. 1, 2021, 8:45 a.m.
    Status: Identified
    Update: Our team has identified an issue affecting only our Dublin1 cluster where users are seeing slow loading of the SEDNA app or are unable to login and are actively working towards resolving this issue.

Updates:

  • Time: Nov. 17, 2021, 1:17 p.m.
    Status: Resolved
    Update: Our team has deployed a fix for this issue and all messages that were not received have now been ingested into SEDNA.
  • Time: Nov. 17, 2021, 1:01 p.m.
    Status: Identified
    Update: Since 12:03 (UTC) our team has been investigating issues with messages being received in SEDNA, we are actively deploying a fix for this.
  • Time: Nov. 17, 2021, 12:58 p.m.
    Status: Identified
    Update: Since 12:03 (UTC) our team has been investigating issues with messages being received in SEDNA and are actively deploying a fix.

Updates:

  • Time: Nov. 17, 2021, 1:17 p.m.
    Status: Resolved
    Update: Our team has deployed a fix for this issue and all messages that were not received have now been ingested into SEDNA.
  • Time: Nov. 17, 2021, 1:01 p.m.
    Status: Identified
    Update: Since 12:03 (UTC) our team has been investigating issues with messages being received in SEDNA, we are actively deploying a fix for this.
  • Time: Nov. 17, 2021, 12:58 p.m.
    Status: Identified
    Update: Since 12:03 (UTC) our team has been investigating issues with messages being received in SEDNA and are actively deploying a fix.

Updates:

  • Time: Oct. 18, 2021, 6:16 p.m.
    Status: Postmortem
    Update: **SEDNA Incident** **14 Oct 2021** **Summary** On October 14th 2021 between 14:43 UTC and 15:14 UTC an upgrade to the SEDNA infrastructure resulted in our search platform not returning any results and no messages were being returned to the Message List. As a result, teams could not view messages during this time. **Why this happened** This update in our application configuration resulted in too few servers trying to handle traffic for one of our production clusters in North America causing the interruption to service and degraded performance. The number of servers was then scaled to a value appropriate for that cluster and full service was restored. **Actions and opportunities for improvement** We internally reviewed this incident and have agreed to the following action: 1. Added correct autoscaling configurations for ALL clusters to prevent this specific issue from happening again.
  • Time: Oct. 14, 2021, 3:14 p.m.
    Status: Resolved
    Update: A change in application configuration led to too few servers trying to handle traffic for one of our production clusters in North America causing a brief interruption to service and degraded performance. The number of servers has been scaled to a value appropriate for that cluster and service has been restored
  • Time: Oct. 14, 2021, 3:13 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 14, 2021, 3:09 p.m.
    Status: Monitoring
    Update: We can confirm the incident has been isolated and only impacted our customer hosted on our default cluster. We are currently monitoring the issue and will continue to share any updates.
  • Time: Oct. 14, 2021, 3:04 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue where users are unable to load SEDNA. The team is currently investigating the issue.

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Frequently Asked Questions - Sedna Systems

Is there a Sedna Systems outage?
The current status of Sedna Systems is: Systems Active
Where can I find the official status page of Sedna Systems?
The official status page for Sedna Systems is here
How can I get notified if Sedna Systems is down or experiencing an outage?
To get notified of any status changes to Sedna Systems, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sedna Systems every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sedna Systems do?
Sedna helps shipping companies make data-driven decisions by organizing their emails efficiently.

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