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Is there an Sedna Systems outage?

Sedna Systems status: Systems Active

Last checked: 8 minutes ago

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Sedna Systems outages and incidents

Outage and incident data over the last 30 days for Sedna Systems.

There have been 1 outages or incidents for Sedna Systems in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sedna Systems

Outlogger tracks the status of these components for Xero:

SEDNA - Private Hosting Active
SEDNA - www.sednanetwork.com Active
Component Status
SEDNA - Private Hosting Active
SEDNA - www.sednanetwork.com Active

Latest Sedna Systems outages and incidents.

View the latest incidents for Sedna Systems and check for official updates:

Updates:

  • Time: Oct. 18, 2021, 6:16 p.m.
    Status: Postmortem
    Update: **SEDNA Incident** **14 Oct 2021** **Summary** On October 14th 2021 between 14:43 UTC and 15:14 UTC an upgrade to the SEDNA infrastructure resulted in our search platform not returning any results and no messages were being returned to the Message List. As a result, teams could not view messages during this time. **Why this happened** This update in our application configuration resulted in too few servers trying to handle traffic for one of our production clusters in North America causing the interruption to service and degraded performance. The number of servers was then scaled to a value appropriate for that cluster and full service was restored. **Actions and opportunities for improvement** We internally reviewed this incident and have agreed to the following action: 1. Added correct autoscaling configurations for ALL clusters to prevent this specific issue from happening again.
  • Time: Oct. 14, 2021, 3:14 p.m.
    Status: Resolved
    Update: A change in application configuration led to too few servers trying to handle traffic for one of our production clusters in North America causing a brief interruption to service and degraded performance. The number of servers has been scaled to a value appropriate for that cluster and service has been restored
  • Time: Oct. 14, 2021, 3:13 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 14, 2021, 3:09 p.m.
    Status: Monitoring
    Update: We can confirm the incident has been isolated and only impacted our customer hosted on our default cluster. We are currently monitoring the issue and will continue to share any updates.
  • Time: Oct. 14, 2021, 3:04 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue where users are unable to load SEDNA. The team is currently investigating the issue.

Updates:

  • Time: Sept. 24, 2021, 8:30 p.m.
    Status: Resolved
    Update: The login issues due to our third-party identity provider have been resolved. If you continue to experience any issues please contact us at [email protected]
  • Time: Sept. 24, 2021, 8:30 p.m.
    Status: Resolved
    Update: The login issues due to our third-party identity provider have been resolved. If you continue to experience any issues please contact us at [email protected]
  • Time: Sept. 24, 2021, 8:19 p.m.
    Status: Monitoring
    Update: Our third-party identity provider has resolved issues on their side and all users will see resumed login speeds in SEDNA. We will continue to monitor on our end to ensure smooth operation.
  • Time: Sept. 24, 2021, 8:19 p.m.
    Status: Monitoring
    Update: Our third-party identity provider has resolved issues on their side and all users will see resumed login speeds in SEDNA. We will continue to monitor on our end to ensure smooth operation.
  • Time: Sept. 24, 2021, 8:03 p.m.
    Status: Identified
    Update: Our third-party identity provider has isolated the issue on their side and is working on restoring the service fully. Users will continue to see long loading times when trying to log in, if login does not work the first time please try again after a moment. Users who are actively logged in are advised not to log out of SEDNA.
  • Time: Sept. 24, 2021, 7:19 p.m.
    Status: Identified
    Update: Our third-party identity provider has isolated the issue on their side and is working on resolving the issue. Users will continue to see long loading times when trying to log in, if login does not work the first time please try again after a moment. Users who are actively logged in are advised not to log out of SEDNA.
  • Time: Sept. 24, 2021, 7:19 p.m.
    Status: Identified
    Update: Our third-party identity provider has isolated the issue on their side and is working on resolving the issue. Users will continue to see long loading times when trying to log in, if login does not work the first time please try again after a moment. Users who are actively logged in are advised not to log out of SEDNA.
  • Time: Sept. 24, 2021, 6:58 p.m.
    Status: Identified
    Update: We are currently experiencing an issue with our third-party identity provider wherein users are unable to log in to SEDNA or are seeing a long loading time when trying to log in. We advise all users who are currently logged in to not log out of SEDNA.
  • Time: Sept. 24, 2021, 6:58 p.m.
    Status: Identified
    Update: We are currently experiencing an issue with our third-party identity provider wherein users are unable to log in to SEDNA or are seeing a long loading time when trying to log in. We advise all users who are currently logged in to not log out of SEDNA.

Updates:

  • Time: Sept. 16, 2021, 11:12 a.m.
    Status: Resolved
    Update: Today between 9:15 UTC and 9:30 UTC, some customers hosted on our Dublin2 tenant may have experienced some difficulties in loading Sedna. This incident is now resolved and we are working on an Incident report. Please accept our apologies for the inconvenience this may have caused. Do reach out to [email protected] with any questions.

Updates:

  • Time: Sept. 16, 2021, 11:12 a.m.
    Status: Resolved
    Update: Today between 9:15 UTC and 9:30 UTC, some customers hosted on our Dublin2 tenant may have experienced some difficulties in loading Sedna. This incident is now resolved and we are working on an Incident report. Please accept our apologies for the inconvenience this may have caused. Do reach out to [email protected] with any questions.

Updates:

  • Time: Sept. 22, 2021, 10:57 p.m.
    Status: Postmortem
    Update: Incident Report **SEDNA Incident**  **09 Sep 2021** ## **Summary** On September 9th 2021 between 08:34 UTC and 09:59 UTC users were unable to login to or use SEDNA. This was due to a failure in our database storage layer which caused our database to failover and the application failed to re-connect gracefully. ## **Why this happened** There was an unforeseen failure in our storage layer and our redundancy setup meant that we should have seen minimal downtime however this was not the case. Our application server's DNS cache did not allow for our application instances to reconnect to our failover database until we manually intervened.  **Actions and opportunities for improvement** We internally reviewed this incident and have agreed to the following action: 1. Ensure application instances can recover gracefully from a database failover. - **IN PROGRESS** ‌ 2. Improve reporting and alerting so we know about these issues earlier  - **IN PROGRESS**
  • Time: Sept. 9, 2021, 9:59 a.m.
    Status: Resolved
    Update: Our team has confirmed all instances of SEDNA are loading and working as expected. Users affected may need to refresh their browsers. If you continue to see any issues please reach out to [email protected].
  • Time: Sept. 9, 2021, 9:38 a.m.
    Status: Monitoring
    Update: We can confirm the incident has been isolated and only impacted our customer hosted on our Dublin cluster. We have now deployed a fix, and restarting the instances and are seeing speedy successful logins.
  • Time: Sept. 9, 2021, 9:17 a.m.
    Status: Identified
    Update: Our team has identified what is causing the issue where SEDNA is showing spinners and is actively working on it.
  • Time: Sept. 9, 2021, 8:34 a.m.
    Status: Investigating
    Update: We are currently experiencing an issue where users are unable to load SEDNA. The team is currently investigating the issue.

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Frequently Asked Questions - Sedna Systems

Is there a Sedna Systems outage?
The current status of Sedna Systems is: Systems Active
Where can I find the official status page of Sedna Systems?
The official status page for Sedna Systems is here
How can I get notified if Sedna Systems is down or experiencing an outage?
To get notified of any status changes to Sedna Systems, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sedna Systems every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sedna Systems do?
Sedna helps shipping companies make data-driven decisions by organizing their emails efficiently.

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