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Is there an Sedna Systems outage?

Sedna Systems status: Systems Active

Last checked: 8 minutes ago

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Sedna Systems outages and incidents

Outage and incident data over the last 30 days for Sedna Systems.

There have been 1 outages or incidents for Sedna Systems in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sedna Systems

Outlogger tracks the status of these components for Xero:

SEDNA - Private Hosting Active
SEDNA - www.sednanetwork.com Active
Component Status
SEDNA - Private Hosting Active
SEDNA - www.sednanetwork.com Active

Latest Sedna Systems outages and incidents.

View the latest incidents for Sedna Systems and check for official updates:

Updates:

  • Time: Nov. 24, 2020, 8:18 a.m.
    Status: Resolved
    Update: Our team has confirmed SEDNA is working as expected and all users can log in and use SEDNA as expected.
  • Time: Nov. 24, 2020, 8:11 a.m.
    Status: Monitoring
    Update: Our team has resolved the issue users were experiencing with logging into and using SEDNA. We are actively monitoring the situation.
  • Time: Nov. 24, 2020, 8:05 a.m.
    Status: Identified
    Update: Our team has identified what is causing some users to experience issues with logging into and using SEDNA and are actively working towards resolving this.
  • Time: Nov. 24, 2020, 8 a.m.
    Status: Investigating
    Update: Our team is currently investigating an issue where some users are unable to login to SEDNA or are unable to use SEDNA when already logged in. This is affecting some users who login via a URL such as sedna.sednanetwork.com.

Updates:

  • Time: Nov. 24, 2020, 8:18 a.m.
    Status: Resolved
    Update: Our team has confirmed SEDNA is working as expected and all users can log in and use SEDNA as expected.
  • Time: Nov. 24, 2020, 8:11 a.m.
    Status: Monitoring
    Update: Our team has resolved the issue users were experiencing with logging into and using SEDNA. We are actively monitoring the situation.
  • Time: Nov. 24, 2020, 8:05 a.m.
    Status: Identified
    Update: Our team has identified what is causing some users to experience issues with logging into and using SEDNA and are actively working towards resolving this.
  • Time: Nov. 24, 2020, 8 a.m.
    Status: Investigating
    Update: Our team is currently investigating an issue where some users are unable to login to SEDNA or are unable to use SEDNA when already logged in. This is affecting some users who login via a URL such as sedna.sednanetwork.com.

Updates:

  • Time: Oct. 6, 2020, 9:03 a.m.
    Status: Resolved
    Update: SEDNA is now fully functional for those logging in via sednanetwork.com, if you run into any further issues please reach out to us at [email protected].
  • Time: Oct. 6, 2020, 8:53 a.m.
    Status: Monitoring
    Update: SEDNA is now loading for all users logging in through sednanetwork.com, our team continue to monitor the situation.
  • Time: Oct. 6, 2020, 8:40 a.m.
    Status: Investigating
    Update: We are investigating an issue where users are unable to access SEDNA and this is only affecting those who login through sednanetwork.com.

Updates:

  • Time: Oct. 6, 2020, 9:03 a.m.
    Status: Resolved
    Update: SEDNA is now fully functional for those logging in via sednanetwork.com, if you run into any further issues please reach out to us at [email protected].
  • Time: Oct. 6, 2020, 8:53 a.m.
    Status: Monitoring
    Update: SEDNA is now loading for all users logging in through sednanetwork.com, our team continue to monitor the situation.
  • Time: Oct. 6, 2020, 8:40 a.m.
    Status: Investigating
    Update: We are investigating an issue where users are unable to access SEDNA and this is only affecting those who login through sednanetwork.com.

Updates:

  • Time: Oct. 13, 2020, 8:52 p.m.
    Status: Postmortem
    Update: **SEDNA Incident**  **30 September 2020** ## **Summary** Between the hours of 12:01-13:53 UTC users experienced an issue where messages they were sending were not being sent to the end recipients.  ## **Why this happened** This happened due to a billing bug with SendGrid, who are our third party email provider which sends messages out from SEDNA, and a prematurely closed SendGrid support ticket opened 13 days prior to the incident, when the issue was first noticed.  During the incident, a representative of all of SEDNA’s teams across the globe, including VP of Engineering and CEO were opening up every line of communication with SendGrid available.  Unfortunately, SendGrid Support was experiencing limited Support Capacity due to a company event.  Our time zone spanning team's persistence led to a line of communication opening, and an indefinite extension added to SEDNA’s account, allowing the mail to once again send. ‌ **Actions and opportunities for improvement** 1. SEDNA is increasing inter-department communication to deliberately and proactively inform teams of any potential downtime that may not be technical in nature, such as third party vendors experiencing internal billing issues. - **In Progress** 2. SEDNA is in talks with SendGrid to upgrade our SendGrid account with more dedicated support access - **In Progress** 3. SEDNA is considering a proposal to add a feature to the 2021 Roadmap to explore alternate options to SendGrid to fall back on in the event of SendGrid not being functional with enough notice. **- In Progress** 4. SEDNA’s SendGrid account has been adjusted until SendGrid resolve the bug on their end to ensure the billing issue does not arise again. - **Completed**
  • Time: Sept. 30, 2020, 1:55 p.m.
    Status: Resolved
    Update: Our team have successfully sent all messages that did not send during the outage and the issue is fully resolved. Please reach out to [email protected] if you have any further questions.
  • Time: Sept. 30, 2020, 1:32 p.m.
    Status: Monitoring
    Update: The issue of messages not sending from SEDNA has been resolved. Our team is working on sending out all messages that failed to send, these do not have to be resent by the users. We continue to monitor the situation.
  • Time: Sept. 30, 2020, 1:07 p.m.
    Status: Identified
    Update: We are continuing to work towards a resolution on messages not sending from SEDNA.
  • Time: Sept. 30, 2020, 12:42 p.m.
    Status: Identified
    Update: Our team continue to work on a resolution to resolve the issue with sending messages from SEDNA. We will continue to provide updates as they become available.
  • Time: Sept. 30, 2020, 12:13 p.m.
    Status: Identified
    Update: Our team has identified what is causing messages to not send and are actively working towards resolving the issue.
  • Time: Sept. 30, 2020, 12:09 p.m.
    Status: Investigating
    Update: Our team are currently investigating an issue where no messages are being sent from SEDNA. Please check here for updates.

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Frequently Asked Questions - Sedna Systems

Is there a Sedna Systems outage?
The current status of Sedna Systems is: Systems Active
Where can I find the official status page of Sedna Systems?
The official status page for Sedna Systems is here
How can I get notified if Sedna Systems is down or experiencing an outage?
To get notified of any status changes to Sedna Systems, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sedna Systems every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sedna Systems do?
Sedna helps shipping companies make data-driven decisions by organizing their emails efficiently.

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