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Is there an Simon Data outage?

Simon Data status: Systems Active

Last checked: 3 minutes ago

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Simon Data outages and incidents

Outage and incident data over the last 30 days for Simon Data.

There have been 0 outages or incidents for Simon Data in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Simon Data

Outlogger tracks the status of these components for Xero:

Simon Audience API Active
Simon Data Pipes Active
Simon Data Syncs Active
Simon Event Trigger Flows Active
Simon Web App Active
Iterable Global API Active
SendGrid API Active
Airship Mobile Messaging Active
AWS sns Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Simon Mail (message sending) Active
Simon Mail (subscription management) Active
Component Status
Simon Audience API Active
Simon Data Pipes Active
Simon Data Syncs Active
Simon Event Trigger Flows Active
Simon Web App Active
Active
Iterable Global API Active
SendGrid API Active
Active
Airship Mobile Messaging Active
AWS sns Active
Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Active
Simon Mail (message sending) Active
Simon Mail (subscription management) Active

Latest Simon Data outages and incidents.

View the latest incidents for Simon Data and check for official updates:

Updates:

  • Time: Oct. 15, 2024, 6:44 p.m.
    Status: Resolved
    Update: Simon has finalized recovery efforts as a result of the reported incident. We are closing out this incident. If you have any questions or see any issues, please report it to our support team.
  • Time: Oct. 15, 2024, 3:38 p.m.
    Status: Monitoring
    Update: We are still monitoring as we recover any failed flows or journeys.
  • Time: Oct. 15, 2024, 3:18 p.m.
    Status: Monitoring
    Update: Sparkpost indicated a fix has been implemented and Simon is monitoring the results as we recover flows and journeys.
  • Time: Oct. 15, 2024, 3:06 p.m.
    Status: Investigating
    Update: Sparkpost is experiencing an elevated level of errors and latency on the Transmissions API for some SparkPost customers. Some Simon Mail users may experience issues. Our engineering team is closely monitoring the issue for updates from Sparkpost.

Updates:

  • Time: Sept. 26, 2024, 5:20 p.m.
    Status: Resolved
    Update: As of 1:15PM EDT, AWS has determined that services relevant to Simon Data have recovered. We will continue to monitor on our end for any changes. If you have any specific questions for our team, please reach out via support ticket.
  • Time: Sept. 26, 2024, 4:43 p.m.
    Status: Monitoring
    Update: We have a few confirmed reports that the Web App is available for some users, but performance may be degraded. We continue to monitor the situation and will provide updates here.
  • Time: Sept. 26, 2024, 4:28 p.m.
    Status: Identified
    Update: There is a known AWS outage impacting our Simon Data endpoints. We are actively monitoring the issue and will provide updates here.
  • Time: Sept. 26, 2024, 4:07 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue with the Simon Web App. It should be noted that the Audience API was also impacted, but has since recovered. The duration of this impact to AAPI was 10:45 - 10:55 AM Central. No other products/features are known to be impacted at this time, but will update as information becomes available. If you are experiencing an issue with product/features outside what is mentioned, please let us know by submitting a support ticket to our team.
  • Time: Sept. 26, 2024, 4:06 p.m.
    Status: Investigating
    Update: Simon Data is currently investigating an issue where the Web App may not be accessible by users. Our team is currently working on resolution. Updates will be posted here.

Updates:

  • Time: July 31, 2024, 10:40 p.m.
    Status: Resolved
    Update: This incident has been resolved and all impacted journeys have been recovered
  • Time: July 31, 2024, 3:24 p.m.
    Status: Monitoring
    Update: At 03:40 PM PDT on July 30th AWS noticed increased error rates and latencies for some service APIs within the US-EAST-1 region. At 03:59 PM PDT on July 30th AWS determined it was due to the Kinesis service in US-EAST-1. The root cause was identified and they began working on a solution As of July 30th at 09:55 PM PDT AWS fully recovered Kinesis errors and closed the issue Simon Data has been recovering failed journeys since the service has returned to normal. We are actively working through the backlog and will provide another update once we are recovered.
  • Time: July 31, 2024, 1:09 a.m.
    Status: Investigating
    Update: The Journeys product is in a degraded state due to an outage of AWS Kinesis, upon which Journeys depends. Though many contacts are not impacted, some contacts that should be flowing through Journeys are not.

Updates:

  • Time: July 10, 2024, 10:48 p.m.
    Status: Resolved
    Update: Safe guards have been implemented to ensure proper rendering in cases of multiple pre header configurations. It is still recommended that best practices are followed per our documentation.
  • Time: July 10, 2024, 10:41 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 10, 2024, 8:11 p.m.
    Status: Identified
    Update: For Simon Mail customers, it has been identified that the inclusions of a preheader in both the email template and the campaign configuration causes rendering errors in some email clients, resulting in a blank page. This issue is not immediately discernible because it manifests differently across various email service providers (ESPs). We are actively working on implementing safe guards to restrict this configuration. More immediately, to avoid this issue, clients should refrain from using duplicate preheaders and follow best practices outlined in our documentation. If they encounter rendering issues during testing, they should remove the preheader from either the template or the campaign configuration.

Updates:

  • Time: April 29, 2024, 4:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 29, 2024, 4:30 p.m.
    Status: Investigating
    Update: We are currently experiencing a service disruption with the Simon Web App. We are monitoring the degraded performance.

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Frequently Asked Questions - Simon Data

Is there a Simon Data outage?
The current status of Simon Data is: Systems Active
Where can I find the official status page of Simon Data?
The official status page for Simon Data is here
How can I get notified if Simon Data is down or experiencing an outage?
To get notified of any status changes to Simon Data, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Simon Data every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Simon Data do?
Simon Data is a platform designed for growth that helps you achieve faster marketing results by utilizing customer data.

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