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Is there an Simon Data outage?

Simon Data status: Systems Active

Last checked: 8 minutes ago

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Simon Data outages and incidents

Outage and incident data over the last 30 days for Simon Data.

There have been 0 outages or incidents for Simon Data in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Simon Data

Outlogger tracks the status of these components for Xero:

Simon Audience API Active
Simon Data Pipes Active
Simon Data Syncs Active
Simon Event Trigger Flows Active
Simon Web App Active
Iterable Global API Active
SendGrid API Active
Airship Mobile Messaging Active
AWS sns Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Simon Mail (message sending) Active
Simon Mail (subscription management) Active
Component Status
Simon Audience API Active
Simon Data Pipes Active
Simon Data Syncs Active
Simon Event Trigger Flows Active
Simon Web App Active
Active
Iterable Global API Active
SendGrid API Active
Active
Airship Mobile Messaging Active
AWS sns Active
Active
Twilio SMS Delivery Notifications & Status Callbacks Active
Active
Simon Mail (message sending) Active
Simon Mail (subscription management) Active

Latest Simon Data outages and incidents.

View the latest incidents for Simon Data and check for official updates:

Updates:

  • Time: April 18, 2023, 7:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 18, 2023, 7:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 18, 2023, 7:27 p.m.
    Status: Investigating
    Update: We're currently investigating the issue.

Updates:

  • Time: Feb. 3, 2023, 4:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 3, 2023, 2:41 p.m.
    Status: Investigating
    Update: We are monitoring degraded performance of Simon Data Pipes and Syncs. Your organization may experience delays in journey syncs and/or data refreshes.

Updates:

  • Time: Jan. 27, 2023, 1:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 27, 2023, 1:43 a.m.
    Status: Monitoring
    Update: We are monitoring degraded performance of Simon Data Pipes. Your organization may experience data refreshes completing slightly later than expected.

Updates:

  • Time: Dec. 19, 2022, 11:48 p.m.
    Status: Resolved
    Update: This incident has been resolved. All flows have been successfully recovered.
  • Time: Dec. 19, 2022, 10:59 p.m.
    Status: Monitoring
    Update: At 5:31PM EST a fix for the infrastructure that executes campaigns was implemented. The new infrastructure is now live and processing jobs in a normal, stable state. We expect all campaign sends that were delayed to be recovered in say an hour. Newly sent flows are processing normally as expected
  • Time: Dec. 19, 2022, 10:03 p.m.
    Status: Identified
    Update: At 3:13PM EST the infrastructure that executes campaigns began experiencing degradation impacting flows, data feed exports, and our legacy journeys product. Our team identified the symptom and addressed it, but there was a subsequent recurrence which is now being addressed via a deeper infrastructural remediation. We expect delays of messaging to be not longer than 3 hours in total before all campaigns are back on track.

Updates:

  • Time: Sept. 9, 2022, 7:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 9, 2022, 7:41 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 9, 2022, 5:57 p.m.
    Status: Monitoring
    Update: We are beginning to see improved stability on the AWS system causing the service degradation and are monitoring to see if it persists.
  • Time: Sept. 9, 2022, 3:20 p.m.
    Status: Identified
    Update: We are experiencing sporadic issues with AWS that is leading to intermittent 500 errors for users of the Simon Data application. We have identified the source of this issue and are currently working with AWS to resolve.

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Frequently Asked Questions - Simon Data

Is there a Simon Data outage?
The current status of Simon Data is: Systems Active
Where can I find the official status page of Simon Data?
The official status page for Simon Data is here
How can I get notified if Simon Data is down or experiencing an outage?
To get notified of any status changes to Simon Data, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Simon Data every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Simon Data do?
Simon Data is a platform designed for growth that helps you achieve faster marketing results by utilizing customer data.

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